Assistant Community Office Manager

Journey Bank; Bloomsburg (Columbia County); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k) with safe harbor match

Paid holidays

Vacation

Job summary

Journey Bank is seeking a full-time Assistant Community Office Manager to join our Buckhorn Office on-site. You will assist the Community Officer Manager in office operations, supervise staff, and help drive local sales, service, and customer engagement.

Strong communication and supervisory skills are essential for daily duties. Responsibilities include training, policy adherence, security controls, cross-selling, and collaboration with banking departments to serve customers with deposits,

Qualifications

• A minimum of high school diploma or equivalent required with a preference for an advanced degree in a business or financial related field of study.
• A minimum of 3 years of experience in related banking and/or sales experience preferred.
• Proficient reading, verbal, and written communication skills, analytical, organization, and planning skills, and math skills.
• Proficient knowledge of computer skills including online, internet, and mobile banking.
• Demonstrate management and/or supervisory skills.
• Ability to effectively perform multiple tasks, duties, and jobs throughout the office.
• Excellent interpersonal relation skills with the ability to demonstrate active listening, attention to detail, and positive professional attitude.

Responsibilities

• Supervise office personnel as needed, including scheduling and discipline.
• Ensure SOP compliance and train staff.
• Oversee office operations in absence of Community Office Manager.
• Evaluate procedures and recommend changes.
• Maintain security controls to protect against risk.
• Set annual quantitative sales objectives with supervisor.
• Solicit new business and cross-sell to customers.
• Provide sales data for monthly/year-to-date reports.
• Monitor sales performance and discuss with supervisor.
• Support office sales team and know bank products.
• Assist customers with deposits, loans, trust, and other services.
• Prepare forms and reports; comply with policies and regulatory requirements.

Skills

Communication skills

Analytical ability

Organizational skills

Supervisory experience

Multitasking

Customer service

Education

High school diploma

Business/financial degree preferred

Tools

Computer skills

Online banking

Mobile banking

Job description

Assistant Community Office Manager

Are you looking for a career with a purpose in your local community? By working at your community bank, you will find a sense of purpose in your everyday job. At Journey Bank we strive to assist all members of our community on their financial journey. Journey Bank is a strong, independent community bank with 22 locations and 290 employees. We are seeking a full-time Assistant Community Office Manager to join our team and work on-site at our Buckhorn Office.

The Assistant Community Office Manager is responsible for assisting the Community Officer Manager in various aspects of office management and serving as an active member of the community office sales/service team; coordinating work within the office, as well as with other bank departments; reporting pertinent information to the immediate supervisor; responding to inquiries or requests for information.

Essential Responsibilities

1. Assists the Community Office Manager with the supervision of office personnel as needed, including employee scheduling, employee discipline, staff meetings, etc.
2. Ensures that standard operating procedures are followed and provides guidance and training to office personnel; trains new personnel as required.
3. In the absence of the Community Office Manager, makes certain that all office operations are performed in accordance with established policies and procedures, either directly or through an appropriate supervisor, e.g., office balancing, control of vault cash, etc.
4. Evaluates current procedures and recommends changes as necessary.
5. Maintains security controls to protect the facility against criminal and fraudulent operations and unnecessary risk or exposure.
6. Jointly establishes quantitative sales objectives, with assigned supervisor, on an annual basis; this activity to be integrated with the office's annual marketing/sales plan.
7. Solicits new business from present and prospective customers; maintains ongoing business relationships with present customers in order to take advantage of additional cross-selling opportunities.
8. Provides sales information on a timely basis so that this information may be included as part of monthly and year-to-date sales performance reports.
9. Monitors individual sales performance versus objectives on a monthly basis utilizing the bank's sales information system; discusses performance with appropriate supervisor on a frequent basis.
10. Serves as a member of the office sales team.
11. Maintains a thorough knowledge of the features and benefits of all bank products and services in order to ascertain customer needs and to sell in conjunction with these needs.
12. Provides direct service to customers of the Bank with respect to deposit, loan, trust, and other miscellaneous products and services; approves or rejects loan applications within individual lending authority.
13. Assists customers in obtaining specialized services from other bank departments as necessary; provides help to customers with specific inquiries or service problems.
14. Prepares and provides various forms, reports, and other information as requested.
15. Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the bank's compliance with all regulatory requirements, e.g. Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, etc.

Actively participates in community organizations and activities in a manner which reflects favorably on the Bank.

Requirements

• A minimum of high school diploma or equivalent required with a preference for an advanced degree in a business or financial related field of study.
• A minimum of 3 years of experience in related banking and/or sales experience preferred.
• Proficient reading, verbal, and written communication skills, analytical, organization, and planning skills, and math skills.
• Proficient knowledge of computer skills including online, internet, and mobile banking.
• Demonstrate management and/or supervisory skills.
• Ability to effectively perform multiple tasks, duties, and jobs throughout the office.
• Excellent interpersonal relation skills with the ability to demonstrate active listening, attention to detail, and positive professional attitude.

Hours

Monday-Friday, 37.5 hours per week, including early evening hours and rotating Saturdays, based on Buckhorn Office hours.

Benefits

We provide a competitive compensation and excellent benefit package including 401(k) with safe harbor match, paid holidays, and vacation.

Journey Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

All job offers are contingent upon results of a criminal record check, drug screening and credit check.