Assistant Community Manager - West Harrison, NY (Alexan Harrison)

Greatjob; East White Plains (NY); On-site; USD 41,000 - 46,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid vacation and company holidays

Exclusive team member housing discount

Job summary

Greatjob is seeking an Assistant Community Manager in New York to drive the full leasing cycle, from prospecting to renewals, while delivering exceptional customer service. You will mentor a sales and service-oriented team, handle payments and audits for resident files, and support marketing and property operations.

The role offers growth toward Community Manager with a competitive benefits package. Applicants should have property management or hospitality experience, valid driver's license, and

Qualifications

• Customer service and sales experience required.
• Strong communication skills in writing and speaking English.
• Must have valid driver's license and reliable transportation if driving during shift.
• Willing to work a flexible schedule including weekends.

Responsibilities

• Drive full sales process from prospecting to lease renewals.
• Lead, mentor, and train in sales, marketing, and customer service.
• Manage financial transactions and audits for resident files.
• Explain lease provisions and oversee move-in activities.
• Respond to resident inquiries via calls and emails and address concerns promptly.
• Monitor property trends for occupancy needs.

Skills

Customer service

Sales experience

Communication skills

English proficiency

Education

High School diploma or equivalent

Tools

CRM software

Job description

We Offer

A competitive benefits package that supports your health, financial well-being, and work-life balance, including medical, dental, and vision coverage, a 401(k) with company match, paid vacation and company holidays, and exclusive team member housing discounts.

What You'll Be Doing

• As an Assistant Community Manager, you will drive the entire sales process, building strong connections with prospects and residents, and delivering exceptional customer service to facilitate lease renewals, with a clear pathway for career growth towards a Community Manager position.
• Leading, mentoring, and training in sales, marketing, and customer service for a positive work environment
• Managing financial transactions, including payments and audits, for accurate resident file maintenance
• Utilizing effective selling techniques, maintaining comprehensive community knowledge, and contributing to marketing efforts
• Explaining lease provisions, overseeing move-in activities, and conducting orientations for new residents
• Responding promptly to resident calls and emails, proactively address needs, and follow up on concerns
• Maintaining effective communication with maintenance staff, ensuring resident needs are met
• Proactively monitoring property trends for future occupancy needs

Scheduled Hours: Tuesday-Saturday-9am-6pm

What You'll Need to Thrive

• Residential or commercial property management, hospitality, or retail experience
• Customer service and sales experience
• High School diploma or equivalent
• A valid driver's license, good driving record, auto insurance, and reliable transportation is required if the team member will operate a motorized vehicle (e.g., car, golf cart) during their workday and/or as part of their role.
• Computer literacy and effective communication skills. Must be able to effectively communicate both orally and in writing in English for all work-related purposes.
• Knowledge of federal and state apartment housing laws
• Availability to work a flexible schedule, including weekends
• Team members, with limited exceptions, are required to use their own Smartphone to perform certain aspects of their job. The device must have updated software and must be password-protected and compliant with in-house security systems.
• Ability to use the computer effectively and read written communications. Ability to lift, push, pull or carry up to 15 pounds for the dissemination of documents, supplies, materials, etc. to various locations throughout the office/facility. May be required to climb stairs depending on the property structure.

Salary

Salary: $30.03-33.37 Hourly & Incentives

For hourly roles: Team Members are eligible for overtime pay and performance incentives.

The successful candidate's starting pay will be determined based on job-related skills, experience, and qualifications.

Bonus Qualifications

Property Management experienceLeasing experience