Floating Assistant Community Manager - NY/NJ

Equity Residential; New York (NY); On-site; USD 41,000 - 46,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid vacation and holidays

Exclusive team member housing discount

Job summary

Vivmark Residential seeks a Floating Assistant Community Manager to support multiple communities, drive the full sales cycle, and maintain operational excellence across locations. You will help stabilize occupancy, deliver exceptional resident experiences, and progress toward a Community Manager role.

You’ll travel between properties, engage with prospects and residents, and mentor onsite teams to sustain high performance and service standards. A flexible schedule is required.

Qualifications

• Residential or commercial property management experience required.
• Proven customer service and sales experience.
• Proficiency in English, both written and spoken.

Responsibilities

• Travel between assigned communities to provide coverage and operational support.
• Drive leasing and renewal processes with prospects and residents.
• Lead, mentor, and support onsite teams in sales, marketing, and customer service.

Skills

Property management

Customer service

Sales experience

English proficiency

Education

High School diploma or equivalent

Tools

Computer literacy

Job description

Job Description

Vivmark Residential exists to set the mark for what home can be. Formed through the merger of AvalonBay Communities and Equity Residential, Vivmark brings together two industry leaders with a shared commitment to excellence, innovation, and delivering exceptional living experiences. Our vision is to be the most trusted and best-performing rental housing company in America - one that continues to get better as it grows. And we're looking for people who want to help us do it.

Job Description

Vivmark Residential exists to set the mark for what home can be. Formed through the merger of AvalonBay Communities and Equity Residential, Vivmark brings together two industry leaders with a shared commitment to excellence, innovation, and delivering exceptional living experiences. Our vision is to be the most trusted and best-performing rental housing company in America - one that continues to get better as it grows. And we're looking for people who want to help us do it.

As an owner, developer, and manager of more than 180,000 apartment homes in major markets across the US, we have the scale to offer something most companies can't. At Vivmark, team members move up and across functions, markets, and disciplines, building lasting careers. We invest in team members' growth, development, and capabilities that make them and us better, and we hold ourselves to the highest standard as an employer.

The best people want to work here. We hope you're one of them.

We Offer: A competitive benefits package that supports your health, financial well-being, and work-life balance, including medical, dental, and vision coverage, a 401(k) with company match, paid vacation and company holidays, and exclusive team member housing discounts.

What You'll Be Doing

As a Floating Assistant Community Manager, you will support multiple communities by stepping in where needed to drive the full sales cycle, maintain operational excellence, and deliver an exceptional resident experience. This role requires flexibility, strong business acumen, and the ability to quickly build relationships with prospects, residents, and teams across different locations. You will play a key role in stabilizing operations, supporting occupancy goals, and ensuring consistency in service standards, while building a clear pathway toward a Community Manager position.

• Travel between assigned communities to provide coverage and operational support as needed, ensuring continuity in performance and resident experience
• Drive the leasing and renewal process by building strong connections with prospects and residents, utilizing effective sales techniques, and maintaining in-depth knowledge of each community
• Lead, mentor, and support onsite teams in sales, marketing, and customer service to foster a positive and high-performing environment
• Manage financial transactions, including rent collections, payments, and audits, ensuring accuracy in resident files across multiple communities
• Explain lease provisions, oversee move-in processes, and conduct new resident orientations to ensure a seamless experience
• Respond promptly to resident inquiries, proactively address concerns, and follow up to ensure resolution and satisfaction
• Partner closely with maintenance teams to coordinate service requests and ensure timely completion of resident needs
• Adapt quickly to different team dynamics, property types, and market conditions while maintaining consistent execution of company standards
• Monitor market and property trends to support occupancy goals and provide insights for future business needs

What You'll Need To Thrive

• Residential or commercial property management experience
• Ability to travel & support our properties in the NJ, NY Metro and Westchester County locations.
• Customer service and sales experience
• High School diploma or equivalent
• A valid driver's license, good driving record, auto insurance, and reliable transportation is required if the team member will operate a motorized vehicle (e.g., car, golf cart) during their workday and/or as part of their role.
• Computer literacy and effective communication skills. Must be able to effectively communicate both orally and in writing in English for all work-related purposes.
• Knowledge of federal and state apartment housing laws
• Availability to work a flexible schedule, including weekends
• Office team members, with limited exceptions, are required to use their own Smartphone to perform certain aspects of their job. The device must have updated software and must be password-protected and compliant with in-house security systems.
• Ability to use the computer effectively and read written communications. Ability to lift, push, pull or carry up to 15 pounds for the dissemination of documents, supplies, materials, etc. to various locations throughout the office/facility. May be required to climb stairs depending on the property structure.

Salary: $30.03 - $33.37/Hour

Team members are eligible for overtime pay and performance incentives.

The successful candidate's starting pay will be determined based on job-related skills, experience, and qualifications.

Bonus Qualifications

• Residential Sales & Leasing experience