Assistant Community Manager - Student Housing

University Partners; University Village (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

University Partners is seeking an Assistant Community Manager to support daily property operations, leasing performance, and resident services. This role assists with staff supervision, leasing approvals, marketing execution, and financial coordination while preparing to manage the community in the Community Manager’s absence.

You will monitor lease activity, coordinate move-ins/outs, and contribute to events and campaigns.

Qualifications

• Strong leadership and team development abilities.
• Excellent verbal and written communication skills.
• Proven sales, negotiation, and customer service aptitude.
• Ability to analyze leasing trends, occupancy data, and pricing strategies.
• Highly organized with strong attention to detail.
• Capable of managing multiple priorities in a fast-paced setting.
• Professional demeanor and discretion.
• Proficient with Entrata or similar property management software.

Responsibilities

• Assist the Community Manager in supervising and training the leasing team to ensure standards and Fair Housing compliance.
• Review and approve lease applications according to criteria and verify file accuracy.
• Ensure Entrata data integrity for traffic, leases, renewals, and work orders.
• Meet with Community Manager and Market Director to discuss leasing issues and performance.
• Monitor daily lease approvals and renewal updates.
• Maintain Marketing Calendar including campus outreach, promotions, and advertising.
• Conduct monthly market surveys and recommend pricing adjustments.
• Track leasing activity, occupancy, and roommate matching support.
• Suggest marketing actions and execute plans to meet leasing goals.
• Assist with move-in/move-out coordination and resident communications.
• Support community events, promotional initiatives, and expense submission.
• Oversee social media and community communications prior to publication.
• Provide exceptional customer service to residents, prospects, and vendors.
• Step into Community Manager role when needed and support overall operations.

Skills

Leadership

Communication

Sales

Analytics

Organization

Multitasking

Confidentiality

Customer service

Time management

Education

Bachelor's degree preferred

Tools

Entrata

Microsoft Office

Job description

University Partners provides best-in-class student housing across the country, focusing on service, community experience, and operational excellence. Our teams create environments where students feel supported, safe, and proud to call home.

Job Purpose

The Assistant Community Manager supports the Community Manager in overseeing daily property operations, leasing performance, and resident services. This role assists with staff supervision, leasing approvals, marketing execution, financial coordination, and operational compliance while preparing to manage the community in the Community Manager’s absence.

Primary Duties & Responsibilities

• Assist the Community Manager in supervising and training the leasing team to ensure company standards and Fair Housing compliance are met.
• Review and approve lease applications in accordance with rental criteria and verify lease file accuracy.
• Ensure integrity and accuracy of Entrata data including traffic, leases, renewals, and work orders.
• Meet regularly with Community Manager and Market Director to discuss leasing issues and community performance.
• Monitor and execute daily lease approvals and renewal updates.
• Maintain and oversee the Marketing Calendar including campus outreach, promotions, and advertising initiatives.
• Conduct monthly market surveys and recommend pricing adjustments.
• Track leasing activity, availability, and support roommate matching efforts.
• Suggest marketing recommendations and implement a plan to achieve leasing goals.
• Perform administrative duties assigned by the Community Manager
• Assist with move-in and move-out coordination including resident communications and operational procedures.
• Support planning and execution of community events and promotional initiatives.
• Assist with invoice approvals and timely submission of expenses.
• Oversee all social media platforms and approve community communications prior to publication.
• Provide exceptional customer service to residents, prospects, and vendors.
• Support overall property operations and step into the Community Manager role when necessary.

Qualifications

• Strong leadership and team development skills.
• Excellent verbal and written communication abilities.
• Strong sales, negotiation, and customer service skills.
• Ability to analyze leasing trends, occupancy data, and pricing strategies.
• High level of organization and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Professional demeanor and ability to maintain confidentiality.
• Proficiency in Microsoft Office and property management software (Entrata preferred).
• Ability to work weekends, extended hours, and peak leasing seasons as required.
• 1 - 2 years of related leasing, leadership, or property management experience.

Education & Experience

• Bachelor’s degree preferred.