Assistant Community Manager: Resident Experience & Ops

Socket.dev; Madison (WI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay with bonus

Health insurance

Paid time off

Job summary

ACC Management Group is seeking an Assistant Community Manager for a 150-unit tax credit multifamily community in downtown Madison, WI. The role emphasizes organization, resident relations, and day-to-day property operations, with PM experience preferred but not required.

Responsibilities include preparing showings, communicating features, processing leases, collecting rent, and coordinating with vendors. The team values collaboration, accountability, and growth opportunities.

Qualifications

• High School diploma or equivalent.
• Previous customer service experience.
• 1-2 years of leasing or property management experience preferred.
• Knowledgeable with MS Office (Outlook, Word, Excel).
• Experience with Onesite software is a plus.
• Maintain valid driver's license.

Responsibilities

• Ensure complexes and vacancies are ready for showings and move-in dates.
• Communicate property features and amenities to prospects.
• Answer questions from prospects and applicants promptly.
• Show vacant units to interested prospects.
• Greet walk-in traffic during open office hours and assist with needs or questions.
• Address resident concerns and maintenance requests promptly.
• Process lease paperwork and renewals per policies and Fair Housing.
• Coordinate and monitor renewal notices and follow up.
• Maintain accurate resident files and confidential information.
• Assist Community Manager with resident relations and marketing efforts.

Skills

Strong organization

Attention to detail

Professional communication

Multi-tasking

Property management experience

Customer service

MS Outlook

MS Word

Excel

Education

High School diploma or equivalent

Tools

Onesite software

Job description

ACC Management Group is seeking an Assistant Community Manager for a 150-unit tax credit multifamily community in downtown Madison, WI. The role emphasizes organization, resident relations, and day-to-day property operations, with PM experience preferred but not required.

Responsibilities include preparing showings, communicating features, processing leases, collecting rent, and coordinating with vendors. The team values collaboration, accountability, and growth opportunities.