Assistant Community Manager (PG)

Arise Equity Management; Amarillo (TX); On-site; USD 55,000 - 85,000; Full time

Job summary

Arise Equity Management is seeking a Community Manager/Assistant Community Manager to oversee all community operations including marketing, leasing, accounts receivable, accounts payable, resident retention, and asset maintenance. The role requires strong leadership, compliance with Fair Housing and OSHA standards, and a focus on budget adherence.

Candidates should have a business-focused degree and several years of related property management experience, with proficiency in office software and

Qualifications

• Bachelor’s degree in Business Administration, Accounting, Real Estate, Finance, or related field
• Three to five years of related experience
• Fifteen years of related experience

Responsibilities

• Marketing: market comparable analysis, traffic generation, social media influence,response effectiveness
• Leasing: ability to close, closing ratios, lease file completeness and accuracy, applicant screening quality
• AccountsReceivable: delinquency, eviction success, collection status, resident ledger accuracy, other income generation
• Ensuresthat all rents are collected and posted and deposited on a daily basis
• Physical Asset: make ready quality and schedule, service request closure rates, preventative maintenance / hug-a-building implementation
• Contractor Management: vendor scheduling, vendor quality, warranty usage

Skills

Microsoft Office Suite

ResMan

Verbal communication

Written communication

Interpersonal skills

Customer service

Property management knowledge

Education

Bachelor’s degree in Business Administration, Accounting, Real Estate, Finance, or related field

3–5 years of related experience

15 years of related experience

Job description

COMMUNITY MANAGER/ ASSISTANT COMMUNITY MANAGER

Summaryof Responsibilities

TheCommunity Manageris fully accountable forALLcommunity operations includingmarketing, leasing,accounts receivables (delinquency& collections), accounts payables, resident retention, resident relations, physical assetmaintenance, and contractor management.

Key Performance Indicators

A successful Community Manager will routinely achieve the following performance metrics:

• Economic Occupancy greater than 96%
• Delinquency less than 1% of Rental Income
• Maintenance expenses within the Community’s Maintenance Budget
• Work Order completion within 3 daysof submission
• Make Ready completion within 5 days of moveout

Core Values

A Community Managermustembody the following unchanging values:

• Integrity: perfectly honestanddependable withhigh levelsof workquality
• Safety: behavior-basedleadershipthat reinforcesstop work authority, PPE & SDS compliance,and workplacecleanliness
• Work Ethic: punctual(attendance)andtaskoriented producing a highquantity of work
• Teamwork /Respectfulness:assistsin teamresponsibilities;receptivetofeedbackandmentorship

Technical Responsibilities

Marketing: market comparable analysis, traffic generation, social media influence,response effectiveness

Conductsmonthly surveys (Comparable PropertyQuestionnaire) and marketing plan updates

Produces steady and significant prospect volume (typically15prospects :1 lease)

Engages in professional social mediainteractionsandmonitorssocial media advertisements

Leasing: ability to close, closing ratios, lease file completeness and accuracy, applicant screening quality

Enforces Community qualifying criteria in a fair and consistent manner for all applicants

Review and approve all application filesand lease files (QUALITY REVIEWS)

Completes background screenings, rental history verifications, employment verifications, pet screeningsin accordance withCompany’s Operational Excellence Handbook

AccountsReceivable: delinquency, eviction success, collection status, resident ledger accuracy, other income generation

Ensuresthat all rents are collected and posted and depositedon a daily basis

Performswithout error the eviction process including issuing Notice to Vacates on Day 4, Eviction filings on Day 8-10, Lock out Notices for all unresponsive residents, represent Company in Eviction Proceedings

ResidentRetentionandRelationships: occupancy, renewal and retention percentage, resident communication, conflict resolution, fair housing compliance

Implementsand enforceswith lease violationstheCOMMUNITY POLICIES

Participates in Resident PILLARS OF SUPPORT activities

Overseesthe 120 LEASE RENEWAL program for maximum retention

AccountsPayable: budget compliance, zero gap PO approvals, invoice correctness (i.e., scope and price), aged vendor payments

Assistsin annual budget preparation, analyzesmonthly budget variance, andadministersdaily budgettracking

Confirmsall invoices are received within each month (i.e., check Purchase Orders list and vendor statements)

Ensures that all vendors have an approved Purchase Order prior tocommencingwork orprocuringsupplies

Ensuresinvoices are paid prior to its due date

Physical Asset: make ready quality and schedule, service request closure rates, preventative maintenance / hug-a-building implementation

Plan, schedule, and manage completion of Service Requests within 3 days of submissions

Plan, schedule, and manage make ready completion within 5 days of move-out adhering to the Make Ready Planning and Punchlist process

Approve make ready completion and upload documentation to the UnitDocuments

Confirmsdaily community cleanliness and curb appeal

Contractor Management: vendor scheduling, vendor quality, warranty usage

Ensuresthat all vendors have an approved Purchase Order prior tocommencingwork orprocuringsupplies

Verifies Contractor work is completed and of satisfactory quality; if not, coordinates required rework

Other

Conduct all businessin accordance withcompany policies and procedures, Fair Housing, ADA, Fair Credit Reporting Act, OSHA, EPA, and all other Federal, State and Local lawspertaining toMulti-Family Housing

Mustmaintainall records in a complete and organized manner as described throughout the Companies Policy & Procedures Manual and in full compliance with outside regulatory boards which may be applicable (EEOC, OSHA, EPA, HUD, etc.)

Comply withall other requirements within the Company’s Operational Excellence Handbook including the Community Manager Monthly Checklist

Hire, train, motivate and supervise all on-site staffin order toachieve operational goals assigned to the property. This will include team building, training, annual reviews, approval ofpayrolland overtime. Constantly and consistently review all leasing performances and paperwork.

It is the responsibility of the Community Manager to fill in as a Leasing Consultant or Assistant Community Manager performing those duties should the need arise.

The Community Manager shall be responsible to respond to all emergency situations, preparing all necessary reporting and notifying the Regional Manager

Assistwith any other duties as specifically requested by the Regional Manager and/or Executive Vice President

Flexibility with scheduling and coverage as required by site and Regional Manager

Leadership Framework

Leadership is notlimitedto job responsibilities; a successful leader willexhibit:

• Words ofPositivity:develops others, comradery, addressing challenging environments, motivation, perspective
• Focused Urgency: assertiveness, business objective prioritization (i.e., occupancy, delinquency, service requests, budget compliance), prioritization
• Professionalism: shop / office organization & cleanliness, interfaces with clients and vendors, personnel attire
• Business Making Decisions & Problem Solving: benefit-to-cost analysis, selection of work scope,purchasingstrategies, negotiations

Additional Skills and Abilities

• Proficient with Microsoft Office Suite
• Proficient with ResMan
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Understanding of laws, guidelines, and best practices of property management

Education and Experience

Bachelor’s degree in Business Administration, Accounting, Real Estate, Finance, or related fieldrequiredand three to five years of related experiencerequired; or

Fifteen years of related experiencerequired

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer
• Must be able tolift upto 15 pounds at times
• Flexibility to work weekends

Disclaimer:

The purpose of this job description is to communicate the responsibilities and duties associated with the position of Community Manager/Assistant Community Manager. It should also be noted that some responsibilities and duties might not be specifically addressed.