Assistant Community Manager (Multifamily)

Lion Real Estate Group; Charlotte (NC); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Assistant Community Manager for a vibrant multifamily property in Charlotte. This role involves collaborating closely with the Community Manager to ensure smooth daily operations, maintain resident satisfaction, and oversee administrative tasks. You will play a vital role in managing records, facilitating communication, and enhancing the living experience for residents. With a focus on customer service and operational excellence, this opportunity offers a chance to grow within a supportive environment that values teamwork and community engagement. If you are passionate about property management and delivering exceptional service, this position is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Savings Plan

Paid Time Off

Paid Parental Leave

Employee Assistance Program

Volunteering Program

Perks and Rewards Program

Qualifications

• 1+ years of experience in multifamily property management preferred.
• High School Diploma or equivalent required.

Responsibilities

• Assist Community Manager with daily operations and resident communications.
• Maintain accurate records and ensure timely rent collection.

Skills

Bilingual (English/Spanish)

Excellent verbal and written communication skills

Customer service skills

Organizational skills

Time management skills

Analytical and problem-solving skills

Leadership skills

Ability to work independently

Ability to multi-task

Ability to function in a high-paced environment

Education

High School Diploma

1+ years multifamily property management experience

Tools

Yardi

Microsoft Office Suite

Job description

Lion Real Estate Group is seeking an experienced Assistant Community Manager to join the teamat "Creekside Canopy," our 208-unit owner-managed multifamily property located in Charlotte, NC.

(Recruiters/Agencies: Please do not respond to this ad.)

Lion Real Estate Group, established in 2007 by Jeff Weller and Mory Barak, is a US-based investment firm with a niche focus on acquiring B/C multifamily assets in the Sun Belt states. The co-founders have completed $2.5 billion of real estate transactions and have office locations in Dallas, TX (headquarters), Los Angeles, CA and Nashville, TN.The firm currently owns and operates over 6,800 units across 29 multifamily properties located in the Los Angeles, Nashville,Dallas, Austin, Houston, Atlanta, and Charlotte markets.

Lion Real Estate Group - BENEFITS OFFERED:

• Medical Insurance (77% of employee/dependent premium paid by Lion)
• Dental Insurance (99% of employee premium paid by Lion)
• Vision Insurance (99% of employee premium paid by Lion)
• Voluntary Plansincluding Life/AD&D, Accident, Critical Illness, Hospital Indemnity, and Pet Insurance
• Third-Party Dedicated Benefits Concierge (TouchCare)
• 401(k) Retirement Savings Plan (6% Company Match)
• Paid Time Off Policies:
  • Vacation
  • Sick Leave
  • Bereavement Leave
  • Holidays (New Years Day, MLK Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving Day, Christmas Day)
• Paid Parental Leave
• Employee Assistance Program
• Volunteering Program including VTO
• Perks andRewards Program

Assistant Community Manager - JOB PURPOSE:
Works closely with community manager, residents, and others to assist in overseeing all aspects of a community’s daily operations. This role requires regular communication with residents to ensure on-time rent payments and proper adherence to lease agreements and is responsible for the accurate and timely completion of administrative processes and reports.

Assistant Community Manager - ESSENTIAL FUNCTIONS:

1. Assists Community Manager in ensuring and maintaining accurate, up-to-date records (including rent rolls, delinquency reports, rental status, move in & move out schedule, etc.), entering data into Yardi system, and submitting reports on timely basis
2. Assist supervisor in day-to-day operations at the assigned community
3. Maintains day-to-day communications with Supervisor
4. Reviews move-in, move out, and renewal documents and files for accuracy and compliance with company and government policies and ensures it is entered timely into Yardi
5. Ensures residents files are properly maintained
6. Ensures accuracy of all reports and ledgers in Yardi
7. Assists with various daily and month-end reports including collection of rent, administration of late fees, and delinquency
8. Maintains minimal delinquency rate at the community through timely collection of rent and fees
9. Ensures outstanding resident balances are monitored and collected and that new cases are sent to collections agency in a timely fashion
10. Ensures timely submission of resident notices (3-day, legal, delinquency, small balance, etc.)
11. Ensures rent increases are being administered accurately and timely per property budgets
12. Oversees timely enforcement of evictions
13. Assists with monitoring resident satisfaction through follow-up calls, emails, or meetings to ensure a positive living experience
14. Processes receivables in Yardi and with bank in timely fashion while verifying accuracy of all deposits
15. Exercises sound judgment regarding community expenditures while maintaining knowledge of the best supplier partner for cost, quality, and service
16. Helps to ensure the physical well-being and curb appeal of the apartment community.
17. Establishes and maintains the best possible occupancy of the apartment community and lease apartments as needed
18. Shows and demonstrates available apartments, including Open Houses, during business hours and weekends as needed (Saturdays only)
19. Assists in eliminating lost revenues due to vacancies by executing timely turnover and adhering to traditional and creative marketing protocols to lease apartments
20. Maintains annual fair housing certification (via Gracehill)
21. Oversees the community in the absence of the Community Manager
22. Maintains regular and consistent attendance according to required work schedule decided by the Company
23. Provides exemplary customer service to residents, prospects, and guests and represents the Company in a professional manner at all times

Assistant Community Manager - REQUIRED SKILLS/ABILITIES

• Bilingual (English/Spanish) preferred
• Excellent verbal and written communication skills. (English)
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Team player with excellent leadership skills
• Ability to work independently, prioritize duties, manage time efficiently, and multi-task.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software
• Proficient with Yardi or similar property management software

Assistant Community Manager - EDUCATION & EXPERIENCE:

• High School Diploma or equivalent
• 1+ years multifamily property management experience
• Prior experience in Assistant Community Manager role highly preferred
• Must have valid driver’s license