Assistant Community Manager: Leasing & Resident Experience

Automatic Data Processing, Inc.; Houston (TX); On-site; USD 32,000 - 34,000; Full time

Job summary

The Standard at Champion in Houston, TX seeks an Assistant Community Manager to assist the Community Manager with the property operations. This role handles rent collection, postings, delinquencies, evictions, and various financial close processes.

You will prepare and audit leasing and financial reports, manage move-ins/outs, coordinate marketing and social media, train staff, and ensure safety and compliance with housing laws.

Qualifications

• Ability to read, write, understand, and communicate in English.
• Ability to use a personal computer and has working knowledge of email, Microsoft Word, Excel and Entrata (or other on-site accounting software.)
• Ability to use general office equipment, such as telephone, fax machine, printer, copier, 10-key and key track system.
• Excellent customer service and interpersonal skills; ability to relate to others.
• Professional verbal and written communication skills.
• Strong organizational and time-management skills.
• Ability to perform basic to intermediate mathematical and accounting functions.
• Ability to read and comprehend financial statements, such as budgets, financial reports, accounting information, etc.
• Comprehension of federal fair housing laws and any applicable local housing provisions.

Responsibilities

• Maintains all accounts receivable including collecting rent, posting rent, making daily bank deposits, and maintaining balanced, accurate rent roll.
• Accurately and timely completes daily, weekly and monthly financial and leasing reports, including month-end pre-close, closeout, market surveys, and lease expiration matrix.
• Audits records and files to identify dates requiring administrative action, such as lease expiration dates, delinquent accounts, and unlawful detainers.
• Collects delinquent account balances from previous residents.
• Processes evictions, which includes processing all necessary paperwork, serving notices, and attending court hearings.
• Leases apartments as needed.
• Responsible for shopping competitive properties.
• Demonstrates social media activity and experience in managing and creating engaging content across various platforms.
• Inspects buildings and grounds to ensure safety and cleanliness, and alerts Maintenance to items that need to be repaired.
• Processes move-ins, move-outs, and lease renewals.
• Audits all new and current lease agreements and resident files for accuracy.
• Assists Community Manager with training staff on leasing, entering traffic into the computer, marketing, maintenance, and general office operations.
• Composes and prepares routine correspondence, rental notices, and other letters and memorandums.
• Assists the Community Manager in resident relations and problem resolution.
• Assists Community Manager with Timecard submission.
• Assists with resident retention, which may involve planning and organizing social events at the property.
• Assumes responsibility for the operations of the property in the absence of the Community Manager.
• Participates in Company-provided training such as fair housing, safety, non-discrimination, and harassment prevention.

Skills

English language

Entrata

Customer service

Organizational skills

Time management

Communication skills

Accounting basics

Leasing experience

Tools

Entrata

Job description

The Standard at Champion in Houston, TX seeks an Assistant Community Manager to assist the Community Manager with the property operations. This role handles rent collection, postings, delinquencies, evictions, and various financial close processes.

You will prepare and audit leasing and financial reports, manage move-ins/outs, coordinate marketing and social media, train staff, and ensure safety and compliance with housing laws.