Assistant Community Manager - Leasing & Operations

Franklin Group; Lakeland (FL); On-site; USD 40,000 - 52,000; Full time

Job summary

Franklin Group in Lakeland, FL is seeking an Assistant Community Manager to help run the community under the guidance of the Community Manager. You will assist with leasing, office operations, and ensuring a professional on-site presence.

This role requires LIHTC familiarity, Fair Housing certification within 1 day, and ability to manage reporting, show apartments, and support resident programs.

Qualifications

• LIHTC experience required.
• Fair Housing must be completed within 1 day of hire.
• Preventing Sexual Harassment, Workplace Harassment and Drug Free Workplace courses must be completed within 7 days of hire.

Responsibilities

• Efficient and timely reporting, maintenance and submission of all administrative forms, files and reports. Post rent to operation software. Perform bookkeeping functions as necessary.
• Assisting the Community Manager in subsequent orientation, training and scheduling of all leasing and office personnel.
• Inspect model, office, and vacant units as necessary to ensure marketability. Ensure on-site office is organized and files are maintained as required. Inspect all make-readies.
• Need to have an awareness of the “curb appeal” of the community.
• Shop competition regularly and have knowledge of their pricing, policies, lease terms, community terms, etc.
• Lease to qualified prospects by showing available apartments. Assist with the lease renewal program with initial contact and follow-up on residents.
• Responsible for the inventory and ordering of all necessary administrative supplies and equipment for the office staff.
• Responsible for ensuring a professional appearance and behavior for oneself and all personnel at all times.
• Thorough knowledge of leasing techniques and sales methods as outlined in the Leasing & Marketing Manual. Fully informed of current rental rates, sizes, locations and all amenities of community.
• Knowledge of Fair Housing Standards
• Thorough knowledge of company policies and procedures.
• Responsible for ensuring efficient and courteous response to all resident requests.
• Assisting the Community Manager in designing and implementing a resident retention program, i.e., a newsletter or social activities.
• Responsible for reporting any unusual or extraordinary circumstances regarding the residents or the community.
• Operate within OSHA (Occupational Safety & Health Act) standards and company safety policies at all times.
• Responsible for seeking educational opportunities and self-improvement for personal growth and development.

Skills

Leasing

Sales techniques

Bookkeeping

Customer service

Education

High school diploma or GED

LIHTC EXPERIENCE REQUIRED

Tools

Fair Housing Certification

Job description

Franklin Group in Lakeland, FL is seeking an Assistant Community Manager to help run the community under the guidance of the Community Manager. You will assist with leasing, office operations, and ensuring a professional on-site presence.

This role requires LIHTC familiarity, Fair Housing certification within 1 day, and ability to manage reporting, show apartments, and support resident programs.