Assistant Community Manager — Leasing & Operations

Socket.dev; Auburn (WA); On-site; USD 68,770,000 - 80,231,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Life Insurance

Health Savings Account

Employee Assistance Program

401k with company match

PTO – paid time off

Job summary

Investment Property Group seeks an Assistant Community Manager to support two Auburn, WA manufactured housing communities. You will assist with leasing, rent collection, resident relations, and coordination of maintenance while ensuring compliance with policies.

The role emphasizes strong customer service and on-site marketing in a fast-paced environment. The position requires 1+ years in a similar community, excellent communication, and the ability to manage open houses, tours, and events.

Qualifications

• 1+ years' experience assisting at a manufactured housing or multifamily community of 100+ units
• Strong interpersonal skills and ability to foster positive relationships with residents and collaborate effectively with team members
• Exceptional time management and problem-solving skills
• Ability to handle conflict resolution, complaints, and provide a high level of customer service
• Experience with rent collection and delinquency management
• Be able to identify areas for improvement and offer suggestions to improve efficiency, productivity, and profitability of the property
• Ability to deliver excellent customer service, including responsiveness to tenant needs and community engagement
• Ability to handle complaints and ensure community standards are upheld
• Strong verbal and written communication skills to interact with tenants, contractors, and local authorities
• Marketing and sales skills to promote vacant lots or homes and maintain high occupancy rates

Responsibilities

• Represent IPG professionally at all times
• Drive daily sales and marketing for available homes
• Conduct community tours and engage prospective buyers with enthusiasm
• Host weekend open houses to showcase homes
• Attend after-hours marketing events to promote the community
• Assists the Community Manager with rent collection, bank activities, and transaction documentation
• Prepare reporting documentation and handle administrative tasks
• Monitor rental activity and local market knowledge
• Meet with residents and respond to concerns and requests
• Oversee maintenance requests and vendor contracts to ensure efficiency
• Maintain professionalism, integrity and respect with residents and vendors
• Attend professional activities and inspections
• Walk property daily to ensure common areas are in good condition

Skills

Interpersonal skills

Time management

Problem-solving

Rent collection

Delinquency management

Customer service

Marketing

Sales

Tools

Manage America

CRM

Blue Moon

Rent Café

Vendor Café

Client Central

Job description

Investment Property Group seeks an Assistant Community Manager to support two Auburn, WA manufactured housing communities. You will assist with leasing, rent collection, resident relations, and coordination of maintenance while ensuring compliance with policies.

The role emphasizes strong customer service and on-site marketing in a fast-paced environment. The position requires 1+ years in a similar community, excellent communication, and the ability to manage open houses, tours, and events.