Assistant Community Manager, Lawson Apartments

Brazos-Residential-Management; Benbrook (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Brazos Residential Management is seeking an Assistant Manager to support the Property Manager in daily operations of the community, with a focus on rent collection, reporting, and customer service. The role includes coordinating with maintenance, processing evictions, and ensuring timely leasing and marketing activities for the property.

Ideal candidates have at least 1 year in a multifamily Assistant Manager position, are eligible to work in the U.S., and possess a valid driver’s license with

Qualifications

• Must be eligible to work in the U.S.
• Must have a valid Driver’s License.
• Must have reliable transportation.
• Minimum of 1+ years’ experience in the multifamily Assistant Manager position.
• Bi-lingual is a plus.

Responsibilities

• Collect delinquent rent and maintain all accounts receivable, including posting rent and preparing notices.
• Close out accounting and complete month end.
• Assist the Property Manager in leasing, marketing, and training the team.
• Provide excellent customer service to residents and handle after-hours calls on a rotating on-call schedule.
• Inspect property conditions and coordinate with maintenance for repairs.

Skills

Effective communication

Customer service

Computer literacy

Office bookkeeping

Sales skills

Team leadership

Tools

Microsoft Office Suite

Job description

As our Assistant Manager, your primary responsibility lies in the collection of rent which includes but is not limited to posting, reconciliating, updating notes, filing evictions, contacting delinquent residents by knocking on their doors and calling them as an effort to collect rent, daily, weekly, and monthly reporting. In this position, you will assist the Property Manager in the day-to-day operation of your community. Assist the Property Manager in the smooth running of our community in a fast-paced environment.

Responsibilities of our Assistant Manager

• Collect all delinquent rent. Achieve under 2% delinquent rent each month.
• Maintain all accounts receivable including the collection of rent, posting rent via scanners, making deposits when applicable, and maintaining a balanced, accurate rent roll. Rent collection efforts include, but is not limited to, knocking on doors, calling residents, updating notes in our PMS system on status of delinquent residents, delivering Notice to Vacates for Non-Payment of Rent and rent reminders, processing all necessary paperwork in the filing of evictions and writs, and attending court hearings.
• Required to work the 1 st Saturday of each month to collect and post all rents. If a property is at 2% or less in delinquent rent at the close of the prior month, the 1 st Saturday of the month will not be required. However, this is to be evaluated each month based on the prior month’s 2% or less required at close.
• Close out accounting and complete month end.
• Compose, prepare and deliver routine correspondence, rent reminder notices, and other letters or notifications as needed.
• Distribute all renewal letters and complete lease/renewal paperwork to ensure completion as per our guidelines.
• Inspect buildings, grounds, amenities, common areas, and units to ensure safety and cleanliness, and alert maintenance to items that need to be repaired or the Property Manager for potential liability issues or concerns.
• Assist the Property Manger during periods of absence.
• Assist the Property Manager with training our team on leasing, entering traffic, marketing, maintenance, and general office administration and operations.
• Accurate and timely complete daily, weekly, and monthly financial and leasing reports.
• Assist in leasing and marketing.
• Assist the Property Manager in driving consistency of operations as per our policies and procedures, institute best practices, ensure team adherence and identify and share ideas for improved systems, team productivity, etc.
• Provide amazing customer service to our future and current residents that will leave them ‘Surprised & Delighted’ each time they interact with our onsite team members.
• Provide additional support to the company and its other teams and communities as reasonably requested.
• Required to rotate on call 24/7 except during time off requests to handle after hour, emergency, and holiday calls. This includes during inclement weather.

Qualifications:

• Must be eligible to work in the U.S.
• Must have a valid Driver’s License.
• Must have reliable transportation.
• Minimum of 1+ years’ experience in the multifamily Assistant Manager position.
• Bi-lingual is a plus.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee may need to travel from floor to floor, climb stairs, and may be required to travel between buildings in varying outdoor weather conditions. The employee may also be regularly required to remain in a stationary position(s) 85% of the time; regularly using hands to operate office machinery and regularly required to walk, talk, and hear. Must be able to travel within 20 miles of the community. Travel may vary in frequency and duration.

Required Skills/Abilities

• Effective communication and customer service skills.
• Computer literate, including Microsoft Office Suite and internet navigation skills.
• General office, bookkeeping and sales skills and excellent oral and written communication skills.
• Determine leasing opportunities for the team and work on goal setting - improving the performance of day-to-day operations and collections.
• Work with our leasing team to ensure that leasing/marketing goals are being met.
• Be able to manage a team.
• Perform any other related duties as required or assigned.

Must have a reliable vehicle to perform various management tasks, property errands, commute to our BRM HQ as needed, and any other job-related travel. Must have proof of current liability insurance for the vehicle using as transportation.

Brazos Residential Management is proud to be an equal opportunity employer and does not discriminate on the basis of any protected characteristic. EOE / M / F / D / V / SO. Brazos participates in E Verify, a web-based system that enables enrolled employers to confirm the employment eligibility of their employees in the United States through the U.S. Department of Homeland Security and the Social Security Administration, subject to applicable state law.

We are required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.
Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.