Assistant Community Manager - Growth & Resident Experience

Rich Smith Management; El Dorado (AR); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive Pay

Medical, Dental & Vision Insurance

Medical benefits beginning the 1st of

Flexible Spending Accounts

401(k) Retirement Plan

Paid Time Off

Paid Holidays

Opportunities for Professional Growth

Job summary

The Vineyards of El Dorado in El Dorado, AR, is seeking an experienced Assistant Community Manager to join our on-site team. You will support daily property operations, leasing, resident relations, collections, compliance, and admin duties, and help oversee operations in the Community Manager's absence.

RichSmith Management seeks a professional with at least 2 years in multifamily property management; LIHTC experience is preferred.

Qualifications

• This is an experienced-level position. Previous multifamily property management experience is required.
• Minimum 2 years of experience with a property management company in an Assistant Manager or comparable role.
• LIHTC experience strongly preferred.
• Experience with apartment leasing, resident relations, collections, and property administration.
• Strong organizational, multitasking, and time-management skills.
• Excellent verbal and written communication skills.
• Ability to provide outstanding customer service while consistently enforcing community policies.
• Proficiency with Microsoft Office and property management software.
• OneSite/RealPage experience preferred.
• Strong attention to detail when handling financial records, applications, and compliance documentation.
• Ability to work independently and support the Community Manager in a leadership capacity.
• Two years of college preferred.

Responsibilities

• Leasing, Marketing & Resident Relations
• Respond to telephone and walk-in inquiries from prospective residents.
• Conduct apartment tours and use effective leasing and closing techniques to maintain strong occupancy.
• Follow up with prospective residents and maintain accurate leasing and traffic records.
• Assist with lease renewals, move-ins, and move-outs.
• Build positive relationships with residents while providing exceptional customer service.
• Respond to resident concerns, service requests, and general community inquiries.
• Assist with resident events, newsletters, flyers, and community activities.
• Lease Administration & Compliance
• Verify applicant qualifications and income documentation in accordance with LIHTC Section 42 compliance requirements.
• Process rental applications, conduct required screenings, and maintain accurate resident files.
• Assist with income certifications, recertifications, and compliance documentation as applicable.
• Conduct move-in inspections and review lease documents and welcome information with new residents.
• Maintain accurate property records, including leasing activity, vacancies, resident information, and required reports.
• Ensure compliance with Fair Housing laws, company policies, and applicable housing regulations.
• Financial & Administrative Responsibilities
• Assist with rent collections, resident account management, and delinquency follow-up.
• Maintain accurate account records and assist with bank deposits.
• Prepare and assist with weekly and monthly property reports.
• Assist with notices, legal documentation, and eviction processing when necessary.
• Support the Community Manager with daily administrative and operational responsibilities.
• Assume leadership responsibilities and assist with directing onsite staff in the Community Manager's absence.
• Perform additional duties as assigned.

Skills

Organizational skills

Multitasking

Time management

Verbal communication

Written communication

Customer service

Attention to detail

Independence

Education

Two years of college

Tools

Microsoft Office

Property management software

OneSite/RealPage

Job description

The Vineyards of El Dorado in El Dorado, AR, is seeking an experienced Assistant Community Manager to join our on-site team. You will support daily property operations, leasing, resident relations, collections, compliance, and admin duties, and help oversee operations in the Community Manager's absence.

RichSmith Management seeks a professional with at least 2 years in multifamily property management; LIHTC experience is preferred.