Community Manager

FirstService Residential; Austin (TX); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401(k) with company match

Job summary

A prominent residential management company is seeking a Community Manager in Austin, Texas. The role involves overseeing a property portfolio, guiding the Board, and ensuring superior customer service. Candidates should have strong management skills and at least 1-3 years of property management experience. Full-time benefits include medical cover, paid holidays, and a 401(k) plan.

Qualifications

• 1-3 years of property management experience preferred.
• Knowledge of Texas statutes and governing documents required.
• Ability to read and interpret complex documents.

Responsibilities

• Attend Board meetings and provide guidance.
• Assist the Board with financial management and administration.
• Review quality of services provided to the Association.
• Conduct regular property visits and provide recommendations.
• Maintain organized records and ensure compliance with company policies.

Skills

Management skills

Customer service skills

Time-management skills

Excellent communication skills

Education

High School Diploma

College degree (preferred)

Tools

Microsoft Office applications

Financial and accounting programs

Job description

Join to apply for the Community Manager role at FirstService Residential.

Description

Job Overview: Provides management, direction, and leadership to ensure the property portfolio is maintained and operated in accordance with company objectives. Responsibilities include working closely with the Board of Directors and/or the developer to manage and operate the community, facilitate solutions to problems between communities and internal support staff. Strong management skills, customer service skills, and time-management skills are required.

Your Responsibilities:

• Attend Board meetings and provide guidance when appropriate.
• Assist the Board in financial management, administration, policies, property infrastructure, organization, litigation processes, property collections, maintenance, and mechanical procedures.
• Review quality of services provided to the Association.
• Communicate regularly with the Board via weekly personal contact or telephone to establish a personal relationship.
• Attend all manager staff meetings and annual budget/election meetings.
• Conduct property visits regularly, providing recommendations and observations for improvement.
• Participate in corporate committees as assigned.
• Ensure maintenance manuals, equipment checklists, and related documentation are current and in place.
• Manage service, maintenance, and access control contracts.
• Review and assist with obtaining and financing insurance coverage.
• Monitor reserve funds to ensure proper use according to regulations.
• Follow company policies on recruiting, payroll, accounting, and HR.
• Maintain organized records.
• Provide five-star customer service, responding to calls and messages within 24 hours.
• Facilitate committee meetings and liaise with committee members.
• Prepare budgets for Board approval.
• Act as intermediary with owners/residents and staff for prompt issue resolution.
• Follow safety procedures to maintain a safe work environment.

Skills - Qualifications:

High School Diploma required; college degree preferred. Experience with financial and accounting programs, mechanical operations, and construction is preferred. 1-3 years property management experience is preferred. Knowledge of Texas statutes, governing documents, and customer service principles is required. Must have excellent communication skills, be able to read and interpret complex documents, and be proficient in Microsoft Office applications.

What We Offer: Full-time benefits including medical, dental, vision, paid holidays, time off, and a 401(k) with company match. Occasional travel may be required.

Compensation: $70,000 - $75,000 per year.

Disclaimer: This description is not exhaustive; duties and responsibilities may be reassigned as needed.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Marketing and Sales