Assistant Community Manager

Lancaster Campus; Washington (District of Columbia); On-site; USD 52,000 - 68,000; Full time

Job summary

Lancaster Campus is seeking an Experienced Assistant Community Manager to join our campus housing team in Washington, DC. You will handle rent collection, delinquency control, and financial record maintenance to ensure smooth resident operations.

The role requires attention to detail, strong customer service, and the ability to work in a fast-paced environment while coordinating with maintenance and management.

Qualifications

• High school diploma required.
• Accurate typing and record keeping.
• Computer skills and math ability.
• Working knowledge of Entrata preferred.
• Ability to follow through with paperwork and deadlines.
• Excellent customer service skills.
• Ability to work in a fast-paced environment with accuracy.

Responsibilities

• Collect rent and minimize delinquency; maintain resident financial records.
• Process all invoices and update resident information in Entrata.
• Update rents, deposits and fees; issue late notices as needed.
• Deposit receipts daily; reconcile with bank closing.
• Prepare monthly reports and assist in administrative tasks.
• Coordinate service requests with maintenance and follow up.
• Maintain logs and general office/file management.
• Assist in preparing reports and manage supplies within budget.

Skills

Accurate typing

Record keeping

Computer skills

Math ability

Customer service

Fast-paced work

Education

High school diploma

Tools

Entrata

Job description

Overview

Experienced Assistant Community Manager wanted!

The Campus team is filled with passionate and enthusiastic people! Since 1958, we have been singularly focused on providing superb housing for college students across the country and our team is the reason for our success and for our ability to grow over the long‑term.

If you’re someone who loves to have FUN at work, loves to work hard, thinks outside the box, then we’ve got a place for you on our team! Campus Apartments offers growth opportunities, diversity, stability, job training and a fun‑loving family of people! Consider joining our team and changing the way you think about work!

Responsibilities

The Assistant Community Manager reports to the General Manager. This position is responsible for collecting rent and keeping delinquency at a minimum, maintaining all resident financial records and processing all invoices.

• Maintain accurate resident information in Entrata; includes new resident information from applications, move‑ins, move‑outs, building transfers, notices to vacate, etc.
• Update on a daily basis all rents, deposits and application fees received from residents; issue appropriate notices when necessary (i.e. late payments, eviction notices, returned checks and memos)
• Assist in the collection of rents and preparation of receipts
• Deposit all receipts prior to bank closing each day
• Update daily reports concerning notices to vacate, vacancy reports, activity reports, etc.
• Organize and file all applicable reports, leases and paperwork
• Accept service requests from residents and route to maintenance for prompt processing; conduct service follow up with residents
• Compile and deliver late notices and legal notices
• Print monthly delinquency reports and keep General Manager informed
• Work with legal counsel and General Manager regarding legal proceedings
• Answer telephones as needed
• Set up new residents and deposit all moneys
• Input vendor information and invoices into computer system and send to Corporate for payment
• Follow up on all security deposit upgrades and process all refunds
• Keep all logs up to date
• General administrative duties such as filing and typing
• Assist in preparing monthly reports
• Order supplies within established budgeted guidelines
• Maintain general office and vendor files

Qualifications

• High school diploma
• Accurate typing and record keeping
• Computer skills and math ability
• Working knowledge of Entrata is preferred
• Ability to follow through with all necessary paperwork and ensure all deadlines are met
• Excellent customer service skills
• Ability to work in a fast paced environment with accuracy