Assistant Community Manager

Lancaster Campus; Philadelphia (Philadelphia County); On-site; USD 21,000 - 28,000; Full time

Job summary

Lancaster Campus is seeking an Experienced Assistant Community Manager to join our Housing team serving college students. You will handle resident financial records, collect rents, and keep delinquency low while coordinating with maintenance and staff to ensure a smooth living experience.

Key duties include updating Entrata with move-ins and payments, producing daily reports, processing invoices, and delivering notices as needed.

Qualifications

• High school diploma required.
• Accurate typing and record keeping.
• Proficient computer skills and math ability.
• Experience with Entrata preferred.
• Strong customer service and deadline-driven.
• Ability to work in a fast-paced environment with accuracy.

Responsibilities

• Maintain resident information in Entrata; process move-ins/outs.
• Update rents, deposits and fees daily; issue notices as needed.
• Assist in rent collection and provide receipts.
• Deposit receipts and reconcile bank deposits daily.
• Update delinquency, vacancy, and activity reports.
• Route service requests to maintenance and follow up.
• Prepare and deliver late and legal notices.
• Maintain logs and filing systems; assist monthly reports.
• Answer phones; onboard new residents; input vendor data.

Skills

Typing

Record keeping

Customer service

Attention to detail

Entrata knowledge

Time management

Education

High school diploma

Tools

Entrata

Job description

Overview

Experienced Assistant Community Manager wanted!

The Campus team is filled with passionate and enthusiastic people! Since 1958, we have been singularly focused on providing superb housing for college students across the country and our team is the reason for our success and for our ability to grow over the long-term.

If you’re someone who loves to have FUN at work, loves to work hard, thinks outside the box, then we’ve got a place for you on our team! Campus Apartments offers growth opportunities, diversity, stability, job training and a fun-loving family of people! Consider joining our team and changing the way you think about work!

Responsibilities

The Assistant Community Manager reports to the General Manager. This position is responsible for collecting rent and keeping delinquency at a minimum, maintaining all resident financial records and processing all invoices.

• Maintain accurate resident information in Entrata; includes new resident information from applications, move-ins, move-outs, building transfers, notices to vacate, etc.
• Update on a daily basis all rents, deposits and application fees received from residents; issue appropriate notices when necessary (i.e. late payments, eviction notices, returned checks and memos)
• Assist in the collection of rents and preparation of receipts
• Deposit all receipts prior to bank closing each day
• Update daily reports concerning notices to vacate, vacancy reports, activity reports, etc.
• Organize and file all applicable reports, leases and paperwork
• Accept service requests from residents and route to maintenance for prompt processing; conduct service follow up with residents
• Compile and deliver late notices and legal notices
• Print monthly delinquency reports and keep General Manager informed
• Work with legal counsel and General Manager regarding legal proceedings
• Answer telephones as needed
• Set up new residents and deposit all moneys
• Input vendor information and invoices into computer system and send to Corporate for payment
• Follow up on all security deposit upgrades and process all refunds
• Keep all logs up to date
• General administrative duties such as filing and typing
• Assist in preparing monthly reports
• Order supplies within established budgeted guidelines
• Maintain general office and vendor files

Qualifications

• High school diploma
• Accurate typing and record keeping
• Computer skills and math ability
• Working knowledge of Entrata is preferred
• Ability to follow through with all necessary paperwork and ensure all deadlines are met
• Excellent customer service skills
• Ability to work in a fast paced environment with accuracy