Assistant Community Manager

Morgan Properties; Town of Webster (NY); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Excellent pay

Apartment discount 20%

Morgan Essentials stipend

Paid time off (PT0)

Renewal commissions

Health insurance

Life and AD&D Insurance

401(k) with company match

Job summary

Morgan Properties is seeking an Assistant Community Manager who thrives on solving problems, connecting with residents, and keeping a community running smoothly—sometimes across more than one site.

You will be the trusted face for residents and a reliable teammate for colleagues, turning everyday interactions into memorable experiences while managing competing priorities with ease.

Qualifications

• 2+ years of experience in customer service or a related field.
• Excellent communication and interpersonal skills.
• Ability to problem-solve and stay organized in a fast-paced environment.
• A valid driver's license and ability to drive between communities if needed.

Responsibilities

• Be the friendly face and main point of contact for residents and visitors.
• Respond to resident needs with empathy and professionalism.
• Conduct community tours and support move-ins/move-outs.
• Escalate resident concerns to leadership when needed.
• Inspect homes before move-in and flag maintenance or curb appeal issues.
• Assist in planning and executing resident events.
• Keep resident records accurate and assist in preparing reports.

Skills

Customer service

Resident engagement

Communication

Organizational skills

Job description

Join Our Team as an Assistant Community Manager - Create Exceptional Resident Experiences and Keep Our Communities Thriving!

Morgan Properties is looking for an Assistant Community Manager who thrives on solving problems, connecting with residents, and keeping a community running smoothly - sometimes across more than one site.

You'll be the person residents trust and the teammate your colleagues count on, turning everyday interactions into memorable experiences while confidently managing competing priorities.

What you'll bring:

A service-first approach that makes residents feel valued, strong organizational instincts, a sharp eye for accuracy, and a collaborative spirit that lifts up the people around you.

What's in it for you:

Hands-on experience across community operations, a team invested in your growth, and the satisfaction of seeing your work make a real difference in the lives of the people who call our communities home.

Benefits That Make a Difference:

• Excellent Pay : $24.00-$27.00/ hour
• 20% Apartment Rental Discount
• $300 Morgan Essentials - paid quarterly
• Generous Paid Time Off, including 10 Holidays per Year and Sick Leave
• Renewal Commissions
• Medical, Dental, and Vision Insurance
• Life and AD&D Insurance
• 401(k) Retirement Plan with Company Match

What You'll Do:

Resident Engagement & Customer Service

• Be the friendly face and main point of contact for residents and visitors.
• Respond to resident needs with empathy and professionalism.
• Conduct community tours - walk-ins and those scheduled by our Regional Sales Team.
• Support move-ins and move-outs, creating a seamless experience.
• Escalate resident concerns as needed to leadership.

Community Operations

• Inspect homes before move-in to ensure quality.
• Walk the property and flag any maintenance or curb appeal issues.
• Assist in planning and executing resident events.
• Help ensure safety standards and community policies are followed.

Administrative Support

• Keep resident records accurate and up to date.
• Assist in preparing community reports.
• Support day-to-day admin tasks as assigned.

What You Bring:

• 2+ years of experience in customer service or a related field.
• Excellent communication and interpersonal skills.
• Ability to problem-solve and stay organized in a fast-paced environment.
• A valid driver's license and the willingness to drive between communities if needed.

Please note that only candidates who meet the specified requirements will be contacted for an interview. Thank you for your interest in joining our team.

If you are hired at Morgan Properties, your overall compensation package will also be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

Get To Know Us:

Established in 1985, Morgan Properties is a national real estate investment and management company headquartered in Conshohocken, Pennsylvania, with a corporate office in Rochester, New York. Morgan Properties and its affiliates pursue a diversified investment strategy focusing on multifamily equity investments, commercial mortgage-backed securities, preferred equity, and whole loans. Morgan Properties and its affiliates own and manage a multifamily portfolio comprising over 110,000 units across more than 400 communities in 22 states - the company is consistently one of the largest owners of multifamily in the country.

Additionally, the company has made investments in commercial mortgage-backed securities backed by over $40 billion in multifamily loans. With over 2,500 employees, Morgan Properties prides itself on its quick decision-making capabilities, strong capital relationships, and proven operational expertise. For more information, please visit www.morganproperties.com.