Assistant Community Manager

Cambio Property Management, LLC; Springfield (IL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life, etc.

401(K)

Commission plan

Job summary

Cambio Property Management, LLC is seeking an Assistant Community Manager to support operations and sales at the community with a strong focus on resident satisfaction and retention. You will assist in lease processing, coordinate communications, and help market the property while ensuring compliance with company policies and local regulations.

The role requires flexible hours including evenings and weekends and teamwork with the operations staff.

Qualifications

• High school diploma or GED.
• Property management office experience preferred.
• Two+ years administrative experience.
• Excellent communication skills including writing and verbal.
• MS Office and software applications including Yardi, Rent Manager, Back Office, and Manage America preferred.
• Must maintain an active and valid driver license and clean driving record.

Responsibilities

• Prepare and distribute resident and community communications including reminders, notices, and renewals.
• Support the Community Manager and increase occupancy through leasing and marketing.
• Maintain vendor/contractor communications for scheduling and certifications.
• Assist in developing local market marketing strategies.
• Maintain community appearance and ensure timely repairs and inspections.
• Comply with local regulations and company policies.
• Address resident concerns and provide timely responses.
• Forecast and report occupancy, sales, etc.
• Attend virtual meetings via Microsoft Teams.
• Flexibility for evenings, weekends, and non-business hours as needed.
• Assist in lease transactions and orientation for new residents.

Skills

Communication

Administrative

Customer service

Sales skills

Problem solving

Education

High school diploma or GED

Tools

MS Office

Yardi

Rent Manager

Manage America

Job description

The Assistant Community Manager is responsible for providing support of the overall operations and sales at the Community with a strong focus on customer service, resident retention, and administrative support. All tasks and work responsibilities are completed while ensuring alignment with the company’s goals and objectives and being EPIC.

Duties and Responsibilities

What you will do

The qualified individual will work as an integral part of the operations team to perform the following essential job functions:

• Prepare and distribute resident and community communications including, but not limited to rule reminders, violation notices, increase letters, delinquency notices, eviction paperwork, lease addendums and renewals.
• Support the Community Manager and increase occupancy through home sales, home leasing, site leasing, and actively marketing the community.
• Provide constant vendor/contractor communications concerning scheduling, billing, vendor relations and certificates of insurance.
• Assist in the development of marketing strategies based on the local market and competition.
• Maintain community appearance and ensure repairs are recorded, communicated, and completed on timely basis. This requires regular community inspections and tours.
• Comply with local regulations.
• Deal with resident concerns and requests on timely basis to ensure resident satisfaction with management.
• Accurate forecasting and reporting of occupancy, sales, etc.
• Attend virtual online meetings via Microsoft Teams and appear on screen with colleagues.
• Position may require flexible hours, nights, and weekends as needed.
• Position requires working one scheduled evening per week and one scheduled Saturday per month, and other non-business hours as customer traffic dictates.
• Other duties as assigned.
• Assist in lease transactions by generating lease paperwork and guiding a prospect through the lease process.
• Conduct lease signing and new resident orientation for new residents.
• Comply with federal, state and company policies, procedures, and regulations.
• Provide coverage in the event of a vacancy or absence of a Community Manager.
• Position may require flexible hours, nights, and weekends as needed.
• Position requires working one scheduled evening per week and one scheduled Saturday per month, and other non-business hours as customer traffic dictates.
• Other duties as assigned.

Qualifications

What you should have

• High school diploma or general education degree (GED).
• Property management office experience preferred.
• Two+ years administrative experience.
• Excellent communication skills including writing and verbal.
• Strong variety of administrative skills including customer service; problem solving; sales or persuasion skills.
• Excellent computer literacy in MS Office suite of products and software applications including Yardi, Rent Manager, Back Office, and Manage America preferred.
• Must maintain an active and valid driver license and clean driving record.
• Must have reliable transportation to work.
• Must maintain an active and working personal mobile phone.
• A growth mindset; always testing and learning.
• Willingness and ability to present self in a neat, clean, and professional manner always throughout the workday and/or whenever present at the community.

Compensation

What we have to offer

We know that happy people are productive and perform. If we take good care of our team, everything else will fall in place. That’s why we offer competitive pay that is commensurate with the market and relevant experience, along with an excellent benefits package including

• Medical, Dental, Vision, Life, Disability, FSA and 401(K)
• Certain positions with sales and leasing responsibilities are provided with a commission plan or an override program.

• Continually required to sit, stand, walk, talk and hear
• Occasionally required to climb, balance, bend, stoop, kneel or crawl
• Continually required to utilize hand and finger dexterity
• Occasionally work around fumes, airborne particles, or toxic chemicals
• Occasionally exposure to outside weather conditions
• The employee must occasionally lift and /or move more than 20 pounds.

Equal Opportunity Employer

At Cambio, we don’t just accept difference – we celebrate it! We are committed to creating an inclusive environment for all employees and seek to support the diverse cultures, perspectives, skills, and experiences of our staff.

Cambio is an equal opportunity employer where hiring is based solely on a person's merit and qualifications directly related to professional competence. Cambio does not discriminate against any applicant or employee based on their race, creed, color, religion, gender, gender identity/expression, sexual orientation, national origin, disability, age, genetic information, veteran status, marital status, medical condition, or any other non-merit factor protected by law.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.