Assistant Community Manager

Cambio Property Management, LLC; Belleville (MI); On-site; USD 45,000 - 60,000; Full time

Job summary

Cambio Property Management, LLC is seeking an Assistant Community Manager in Michigan to support operations and drive resident retention. You will handle communications, leasing processes, and administrative tasks while aligning with company goals.

You will work with the operations team to increase occupancy, coordinate vendor communications, and assist in marketing efforts. The role may require flexible hours, including some evenings and weekends to meet resident needs.

Qualifications

• High school diploma or GED.
• Property management office experience preferred.
• Two+ years administrative experience.
• Excellent written and verbal communication.
• Strong administrative skills including customer service and problem solving.
• Proficient with MS Office and software like Yardi, Rent Manager, Back Office, and Manage America.
• Valid driver's license and reliable transportation.
• Must maintain a working mobile phone.

Responsibilities

• Support operations team to improve occupancy and leasing activities.
• Prepare and send resident communications, notices, and lease paperwork.
• Coordinate vendor/contractor communications and scheduling.
• Assist in developing local marketing strategies.
• Ensure property is well maintained and inspections are conducted.
• Meet regulatory requirements and handle resident concerns promptly.
• Forecast and report occupancy and sales metrics.
• Attend virtual team meetings as scheduled.

Skills

Communication skills

Customer service

Sales or persuasion skills

Problem solving

Computer literacy

Education

High school diploma or GED

Tools

Yardi

Rent Manager

Back Office software

Manage America

Job description

The Assistant Community Manager is responsible for providing support of the overall operations and sales at the Community with a strong focus on customer service, resident retention, and administrative support. All tasks and work responsibilities are completed while ensuring alignment with the company’s goals and objectives and being EPIC.

Duties and Responsibilities

What you will do:

The qualified individual will work as an integral part of the operations team to perform the following essential job functions:

• Prepare and distribute resident and community communications including, but not limited to rule reminders, violation notices, increase letters, delinquency notices, eviction paperwork, lease addendums and renewals.
• Support the Community Manager and increase occupancy through home sales, home leasing, site leasing, and actively marketing the community.
• Provide constant vendor/contractor communications concerning scheduling, billing, vendor relations and certificates of insurance.
• Assist in the development of marketing strategies based on the local market and competition.
• Maintain community appearance and ensure repairs are recorded, communicated, and completed on timely basis. This requires regular community inspections and tours.
• Comply with local regulations.
• Deal with resident concerns and requests on timely basis to ensure resident satisfaction with management.
• Accurate forecasting and reporting of occupancy, sales, etc.
• Attend virtual online meetings via Microsoft Teams and appear on screen with colleagues.
• Position may require flexible hours, nights, and weekends as needed.
• Position requires working one scheduled evening per week and one scheduled Saturday per month, and other non-business hours as customer traffic dictates.
• Other duties as assigned.
• Assist in lease transactions by generating lease paperwork and guiding a prospect through the lease process.
• Conduct lease signing and new resident orientation for new residents.
• Comply with federal, state and company policies, procedures, and regulations.
• Provide coverage in the event of a vacancy or absence of a Community Manager.
• Position may require flexible hours, nights, and weekends as needed.
• Position requires working one scheduled evening per week and one scheduled Saturday per month, and other non-business hours as customer traffic dictates.
• Other duties as assigned.

Qualifications

What you should have:

• High school diploma or general education degree (GED).
• Property management office experience preferred.
• Two+ years administrative experience.
• Excellent communication skills including writing and verbal.
• Strong variety of administrative skills including customer service; problem solving; sales or persuasion skills.
• Excellent computer literacy in MS Office suite of products and software applications including Yardi, Rent Manager, Back Office, and Manage America preferred.
• Must maintain an active and valid driver license and clean driving record.
• Must have reliable transportation to work.
• Must maintain an active and working personal mobile phone.
• A growth mindset; always testing and learning.
• Willingness and ability to present self in a neat, clean, and professional manner always throughout the workday and/or whenever present at the community.
• Continually required to sit, stand, walk, talk and hear
• Occasionally required to climb, balance, bend, stoop, kneel or crawl
• Continually required to utilize hand and finger dexterity
• Occasionally work around fumes, airborne particles, or toxic chemicals
• Occasionally exposure to outside weather conditions
• The employee must occasionally lift and /or move more than 20 pounds.

Equal Opportunity Employer

At Cambio, we don’t just accept difference – we celebrate it! We are committed to creating an inclusive environment for all employees and seek to support the diverse cultures, perspectives, skills, and experiences of our staff.

Cambio is an equal opportunity employer where hiring is based solely on a person's merit and qualifications directly related to professional competence. Cambio does not discriminate against any applicant or employee based on their race, creed, color, religion, gender, gender identity/expression, sexual orientation, national origin, disability, age, genetic information, veteran status, marital status, medical condition, or any other non-merit factor protected by law.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.