Assistant Community Manager

FirstService Residential; Spring (TX); On-site; Full time

Job summary

A leading company is seeking an Assistant Community Manager to support community operations and deliver outstanding customer service. This full-time role involves handling finances, conducting inspections, and assisting at board meetings, requiring strong communication and organizational skills.

Benefits

Medical benefits

Dental benefits

Vision benefits

Paid holidays

401k with company match

Qualifications

• Minimum 2 years’ experience in customer service.
• Strong organizational and communication skills.
• Ability to handle multiple tasks under pressure.

Responsibilities

• Assist with daily financial management and recordkeeping.
• Provide exceptional customer service to clients and vendors.
• Conduct regular site inspections as needed.

Skills

Organizational skills

Communication skills

Interpersonal skills

Project management

Customer service skills

Accounting knowledge

Education

College degree or equivalent experience

Tools

Email

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

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Description

As an Assistant Community Manager, you will provide support to management in the overall operations of Community Association business and deliver exceptional customer service to owners, residents, clients, and vendors. Your responsibilities include:

• Providing exceptional customer service to clients and vendors at all times
• Responding to inquiries and providing resolution to questions or concerns in a timely fashion
• Assisting with the daily general financial management and recordkeeping
• Assisting with the bid process
• Conducting regular site inspections as needed
• Maintaining all records in Connect, including work orders, resident information, Association documents, and community information
• Ensuring maintenance of all files, records, and correspondence in accordance with company procedures and good business practices
• Attending all Board meetings as necessary
• Assisting with the preparation of Board meeting agendas, monthly management reports, and other reports for the Board Packet
• Establishing an annual calendar indicating all association activities, deadlines, elections, meetings, projects, etc.
• Assisting walk-in homeowners and referring to the Community Manager when necessary
• Handling mailings as needed and required
• Recordkeeping, including maintaining binders with Monthly Agendas, Modification Requests, Work Orders, Financials
• Meeting weekly with the Community Manager to ensure completion of open action items
• Maintaining regular attendance and punctuality

Skills & Qualifications

• College degree or equivalent work experience
• Minimum of 2 years’ experience in a customer service environment
• Strong organizational skills
• Excellent written and verbal communication skills
• Proficiency in email, Word, Excel, and PowerPoint
• Project management skills
• Exceptional interpersonal skills
• Knowledge of basic accounting and budgeting procedures
• Ability to work under pressure, handle multiple tasks, and coordinate others’ work
• Ability to keep complex records and prepare reports in a timely manner
• Ability to organize multiple programs and assignments effectively
• Ability to work on more than one assignment at a time with interruptions and delays, remaining focused and efficient
• Must be able to work effectively in a stressful environment and remain alert to safety and health concerns

Physical Requirements / Working Environment

• Sitting, standing, stooping, kneeling, lifting objects up to 25 lbs, climbing stairs
• Extended sitting and standing
• Effective communication via phone and in person
• Dexterity for typing and keyboard use
• Mobility around the office and property
• Extended hours including evenings, weekends, and holidays as needed
• Indoor and outdoor work environments
• Ability to interact with diverse individuals and work under safety standards

What We Offer

Full-time benefits including medical, dental, vision, paid holidays, and a 401k with company match. Occasional travel may be required.

Compensation

$25.00 per hour

Disclaimer

This description is intended to indicate the general nature of work performed and is not exhaustive. Management may reassign duties as needed.

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Marketing and Sales

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