Assistant Community Manager

Associa; Pleasanton (CA); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading company in community management is seeking a Community Manager Assistant in Pleasanton, California. The role involves supervising community associations and interacting with homeowners and vendors. Ideal candidates will have a strong background in customer service, community management, and effective communication skills. A commitment to detail and proactive problem-solving is essential for success.

Qualifications

• One year customer service experience required.
• Preferred experience in Community Association Management.
• Knowledge of business correspondence.

Responsibilities

• Supervise and administer community associations according to policies.
• Act as liaison with Board of Directors and homeowners.
• Review monthly financial reports.

Skills

Knowledge of Microsoft Office

Knowledge of communities and homeowners’ associations

Professional communication skills

Time management skills

Conflict resolution techniques

Customer service skills

Self-motivated and proactive

Education

High School Diploma or GED

Associates Degree

Job description

Description

The Community Manager Assistant is an opportunity to move into the homeowner association
management field. You will be responsible for providing the overall supervision of a limited number of community associations. The Community Manager Assistant interacts with internal and externalcustomers including homeowners, vendors, board members and committee members, as well asstaff at the Associa Client Shared Service Center (CSSC) and within the branch office.

Duties include but are not limited to:

• Supervise the operation and administration of the Association in accordance with
  management agreement and the Association's policies and procedures.
• Acts as the primary liaison with the Association Board of Directors and homeowners as
  needed.
• Perform/Direct administrative and management duties as requested by the Board of
  Directors and in accordance with the management agreement.
• Ensure Associa community management tools are being effectively developed and utilized, such as annual calendar, action item list, resolution worksheets, timed agendas, RFP, matrixes, committee charters, procurement procedures, operating budget, etc.
• Review monthly financial reports and ensure management summary is submitted to the
  association Board of Directors.
• Provide and/or oversee recommendations to the Association Board of Directors and
  committees regarding major capital expenditures as required to maintain the desired community appearance and operation.
• Monitor corporate and client delinquency rates and collections process for account portfolio.
• Attend Board meetings per the management agreement and community events as needed.
• Prepare homeowner CC&R violation letter and communicate results of hearings to homeowners within the time frames set by state statues or governing documents as needed.
• Prepare Board packages according to established time frames.
• Ensure Board of Directors is aware of legal actions involving the Association.
• Maintain unit and contract files relating to the operations of the Association.
• Assist Board of Directors/ARB with architectural review process and/or routine inspections as necessary.
• Responsible for maintenance of C3 data base, including updating resident information.
• Coordinate and/or oversee inspection of building facilities and/or common area and
  arrange appropriate follow up actions as required.
• Oversee the AP process in accordance with Associa home office processes and
  procedures.
• Other duties as assigned.

While the list above is an extensive list of job responsibilities, it is expected that the individual in this position is hands on and flexible in performing, assisting, and/or supervising any necessary task that is requested by our client and/or the management agent.

Qualifications

Knowledge and skills:

• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level
• Knowledge of communities, property, real estate and homeowners’ associations
• Knowledge of the role of the association board, the Community Association Manager, and
• how those roles interface with the requests of homeowners
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level.
• Knowledge of conflict resolution techniques at a proficient level.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Professional customer service skills.
• Self-motivated, proactive, detail oriented and a team player.
• Time management and time critical prioritization skills.
• Must be able to work effectively with others in person and in group setting.
• Must be able to prioritize, manage time, and meet deadlines.
• Must be able to interpret verbal and/or written instructions at a proficient level.

Education and Experience:

• High School Diploma or GED Required
• Associates Degree strongly preferred
• At least one year of Customer Service experience is required
• At least one year of Community Association Management or relevant experience is preferred
• E xperience with a high call volume is preferred