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Assistant Community Manager

Waccamaw Management, LLC

Pleasanton (CA)

On-site

USD 40,000 - 55,000

Full time

28 days ago

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Job summary

A leading company in community management is seeking a Community Manager Assistant to oversee multiple community associations. This role involves liaison duties with board members and homeowners, administrative tasks, and requires strong customer service and communication skills. If you're detail-oriented and proactive, this is a fantastic opportunity to start your career in community management.

Qualifications

  • High School Diploma or GED required.
  • Associates Degree strongly preferred.
  • At least one year of customer service experience required.

Responsibilities

  • Supervise operation and administration of the Association.
  • Prepare Board packages and attend meetings.
  • Review monthly financial reports.

Skills

Microsoft Office proficiency
Knowledge of communities and homeowners’ associations
Conflict resolution skills
Professional communication skills
Customer service skills
Time management skills

Education

High School Diploma or GED
Associates Degree

Job description

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.



Job Description

The Community Manager Assistant is an opportunity to move into the homeowner association
management field. You will be responsible for providing the overall supervision of a limited number of community associations. The Community Manager Assistant interacts with internal and externalcustomers including homeowners, vendors, board members and committee members, as well asstaff at the Associa Client Shared Service Center (CSSC) and within the branch office.

Duties include but are not limited to:

  • Supervise the operation and administration of the Association in accordance with
    management agreement and the Association's policies and procedures.
  • Acts as the primary liaison with the Association Board of Directors and homeowners as
    needed.
  • Perform/Direct administrative and management duties as requested by the Board of
    Directors and in accordance with the management agreement.
  • Ensure Associa community management tools are being effectively developed and utilized, such as annual calendar, action item list, resolution worksheets, timed agendas, RFP, matrixes, committee charters, procurement procedures, operating budget, etc.
  • Review monthly financial reports and ensure management summary is submitted to the
    association Board of Directors.
  • Provide and/or oversee recommendations to the Association Board of Directors and
    committees regarding major capital expenditures as required to maintain the desired community appearance and operation.
  • Monitor corporate and client delinquency rates and collections process for account portfolio.
  • Attend Board meetings per the management agreement and community events as needed.
  • Prepare homeowner CC&R violation letter and communicate results of hearings to homeowners within the time frames set by state statues or governing documents as needed.
  • Prepare Board packages according to established time frames.
  • Ensure Board of Directors is aware of legal actions involving the Association.
  • Maintain unit and contract files relating to the operations of the Association.
  • Assist Board of Directors/ARB with architectural review process and/or routine inspections as necessary.
  • Responsible for maintenance of C3 data base, including updating resident information.
  • Coordinate and/or oversee inspection of building facilities and/or common area and
    arrange appropriate follow up actions as required.
  • Oversee the AP process in accordance with Associa home office processes and
    procedures.
  • Other duties as assigned.

While the list above is an extensive list of job responsibilities, it is expected that the individual in this position is hands on and flexible in performing, assisting, and/or supervising any necessary task that is requested by our client and/or the management agent.

Requirements

Knowledge and skills:

  • Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level
  • Knowledge of communities, property, real estate and homeowners’ associations
  • Knowledge of the role of the association board, the Community Association Manager, and
  • how those roles interface with the requests of homeowners
  • Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level.
  • Knowledge of conflict resolution techniques at a proficient level.
  • Professional communication skills (phone, interpersonal, written, verbal, etc.).
  • Professional customer service skills.
  • Self-motivated, proactive, detail oriented and a team player.
  • Time management and time critical prioritization skills.
  • Must be able to work effectively with others in person and in group setting.
  • Must be able to prioritize, manage time, and meet deadlines.
  • Must be able to interpret verbal and/or written instructions at a proficient level.

Education and Experience:

  • High School Diploma or GED Required
  • Associates Degree strongly preferred
  • At least one year of Customer Service experience is required
  • At least one year of Community Association Management or relevant experience ispreferred
  • Experience with a high call volume is preferred



We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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