Assistant Community Manager

Morgan Properties; Pittsburgh (Allegheny County); On-site; USD 32,000 - 34,000; Full time

Job summary

Morgan Properties in Pittsburgh, PA, is seeking an Assistant Community Manager for Club at North Hills. You will deliver an exceptional resident experience, handle tours, respond to needs, and support daily community operations under the Area Community Manager.

The role focuses on outstanding customer service, communication, and teamwork to maintain high standards of service and resident engagement on site.

Qualifications

• 2+ years of related experience or transferable skills, specifically in customer service.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong attention to detail, time management, and organization.
• Adaptability and a positive attitude toward learning new methods.
• Valid and active driver’s license.

Responsibilities

• Create a welcoming, inclusive environment for residents and visitors.
• Respond to resident inquiries, comments, and feedback with excellent service.
• Lead walk-in tours and tours scheduled by the Regional Sales Team, which may involve driving to other communities.
• Work with the service team to make move-ins and move-outs smooth.
• Escalate significant resident or operational issues to the Area Community Manager.
• Inspect new residents’ homes to ensure a positive move-in experience.
• Walk the grounds to maintain curb appeal and flag major issues for the maintenance team.
• Help plan and run community events and engagement activities.
• Help ensure safety standards and company policies are followed on site.
• Review and maintain accurate resident accounts and records.
• Support preparation of required community reports.
• Assist with day-to-day administrative operations as assigned by the Community Manager.

Skills

Customer service

Communication

Time management

Attention to detail

Driver's license

Job description

MORGAN PROPERTIES IS HIRING!

Assistant Community Manager: Club at North Hills

Location: Pittsburgh, PA (Club at North Hills, 370 units)
Pay: $23.00 - $25.00 per hour
Job Type: Full-time, Non-exempt
Schedule: Monday - Friday, 9:00 AM - 5:00 PM

About the Role

Morgan Properties is hiring an Assistant Community Manager for Club at North Hills in Pittsburgh. In this role, you’ll deliver an exceptional resident experience and keep day-to-day operations running smoothly. You’ll be a primary point of contact for residents and visitors, give tours, respond to resident needs, and support the administrative side of the community. You’ll report to the Area Community Manager and support the local Community Manager in maintaining high standards of service and engagement.

What You’ll Do

Resident Engagement and Customer Service

• Create a welcoming, inclusive environment for residents and visitors
• Respond to resident inquiries, comments, and feedback with excellent service
• Lead walk-in tours and tours scheduled by the Regional Sales Team, which may involve driving to other communities
• Work with the service team to make move-ins and move-outs smooth
• Escalate significant resident or operational issues to the Area Community Manager

Community Operations

• Inspect new residents’ homes to ensure a positive move-in experience
• Walk the grounds to maintain curb appeal and flag major issues for the maintenance team
• Help plan and run community events and engagement activities
• Help ensure safety standards and company policies are followed on site

Administrative Responsibilities

• Help review and maintain accurate resident accounts and records
• Support preparation of required community reports
• Assist with day-to-day administrative operations as assigned by the Community Manager

What We’re Looking For

• 2+ years of related experience or transferable skills, specifically in customer service
• Excellent communication, interpersonal, and problem-solving skills
• Strong attention to detail, time management, and organization
• Adaptability and a positive attitude toward learning new methods
• Valid and active driver’s license

Multifamily experience is a plus, but not required. If you come from hospitality, retail, banking, or another customer-facing field, we encourage you to apply.

Why Morgan Properties

At Morgan Properties, we enhance the lives of our residents by providing exemplary service, a best-in-class living experience, and a place they can truly call home. Our team lives out Morgan PRIDE: Passion, Respect, Integrity, Diversity, and Entrepreneurial Spirit.

Reasonable accommodations may be arranged for individuals with disabilities to perform the essential duties of this role.