Assistant Community Manager

The Scion Group; Oxford (MS); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player in student living is seeking a dynamic Assistant General Manager to lead a vibrant community. In this pivotal role, you will assist the General Manager in driving operational excellence and financial performance while fostering a customer-centric environment. If you have a passion for service, strong leadership skills, and a keen eye for detail, this is your chance to shine in a fast-paced, collegiate atmosphere. Join a forward-thinking company that values innovation and teamwork, where your contributions will help shape the future of student housing.

Benefits

Discretionary annual bonus

Paid Time Off

Health Insurance

Vision Insurance

401k Matching

Paid Maternity Leave

Qualifications

• 1+ years of experience in property management or living communities.
• Exceptional written and verbal communication skills are essential.

Responsibilities

• Provide leadership and coaching for staff performance.
• Manage customer sales interactions and ensure compliance with policies.
• Oversee property administration and maintain operational standards.

Skills

Customer Service

Leadership

Communication

Account Management

Adaptability

Education

High School Diploma

Bachelor's Degree (preferred)

Tools

Property Management Systems (Entrata preferred)

Job description

The Heritage Collection at Oxford, 607 S 16th Street, Oxford, MS 38655

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.

Scion is paving a path in student living and we’re seeking a talented Assistant General Manager (AGM) to join us in executing our vision. This position is a community leader and assists the General Manager with maintaining successful operational and financial performance of an asset.

If you are passionate about customer service and have a detailed eye for account management – we want you!

You’ll work in a fast-paced, agile, collegiate environment. This role demands a customer-centric mindset, adaptability, attention to detail and excellent prioritization skills. Must be prepared to act as General Manager in their absence.

• FLSA Status Exempt
• Discretionary annual bonus
• Paid Time Off
• Health Insurance
• Vision Insurance
• 401k Matching
• Paid Maternity Leave

Your Responsibilities

Staff Development and Leadership

• Provide leadership and coaching for staff performance and foster a positive and productive team environment.
• Assist with attracting, hiring, retaining and training exceptional team members.
• Ensure all onsite staff are trained and compliant with Fair Housing, safety and company policies.
• Manage the development of and adherence to the property onsite schedule, including after hour on-call shifts.

Property Administration

• Prepare, respond and advise on all community aspects including market, physical condition, policies, procedures and onsite emergencies.
• Deliver legal and resident notices and files evictions in compliance with current policy and local ordinances.
• Assist with planning and leading the team in executing successful annual Turnover processes.
• Manage all resident accounts and utility billing, coordinate accounts receivables, and maintain regular auditing and documenting.
• Ensures move-in, room assignments, transfer and move-out processes are executed efficiently and successfully.

Facilities & Capital

• Responsible for safe and sanitary community experience for employees, residents and guests including property appearance, operationally sound facilities, preventative maintenance and great service.
• Responsible for property curb appeal and overall appearance of building exterior, common areas, amenities, and apartments.
• Assist with conducting inspections and walk vacant apartments/bed spaces monthly.
• Regularly inspect grounds, interior and resident amenities / general common areas to ensure that the facilities comply with all codes and company standards.
• Coordinate work order requests with appropriate staff or vendors.
• Assist in the preparation of Month End reports, reconcile, and balance all accounts receivable.
• Enforce and comply with all Scion late fees, Non-Sufficient Funds (NSF) fees and collection policies, keeping delinquency below 2% by month end.
• Post and collect damage charges from quarterly inspections.
• Assess damage at move-out to calculate required charges and prepare final billing or processes refunds.

Customer Experience & Sales

• Manage all customer sales interactions, both personally and through directing team members in alignment with company standards.
• Perform weekly market surveys.
• Manage the successful execution of customer experience initiatives, engagement initiatives, and additional marketing opportunities.
• Manage promotional material and property incentives meeting marketing and concession budget.
• Provide expert direction on sales and revenue goals and lead the team to achieve them. Utilize KPIs to report on trends, insights and proactively address issues.
• Identify and recommend local marketing opportunities, appropriate marketing messages and material to drive traffic to the property.
• Manage all escalated resident concerns and account matters in a timely manner.

The responsibilities listed above may not be all inclusive.

What We Require

• Exceptional written and verbal communicator
• Customer-centric mindset
• 1+ years’ experience working at living communities/property management
• Proficient in Property Management Systems (Entrata preferred)
• Job location is at the assigned property. May be required to travel periodically.
• Working hours consist of daytime business hours, requiring additional non-traditional hours during peak times and emergencies.

Who is Scion?

At The Scion Group, we’re changing what student housing means. It’s bigger than beds and buildings. It’s about providing unique experiences and creating communities — both on and off campus — that feel less like a place and more like a home. As one of North America’s leading owners, operators and advisors of student housing, we are defining the future of student living.

Taking the student housing industry by storm starts by surrounding yourself with the right people. We want trail blazers and risk takers. Go-getters and game changers. We want dreamers and doers. From operations to accounting, advisory to finance, we’re building a team to help us take student living to the next level.

At Scion, we don’t just lead the way, we Make Way. How do we do it? We know we’re far from perfect and we’re relentless in finding ways to better ourselves. You'll come to find out that Make Way is a call to action to pave your own path and to lead, not follow. It’s what sets Scion apart and secures our spot as one of the fastest growing, industry-leading companies.