Assistant Community Manager

McKinley Companies; Orlando (FL); On-site; USD 60,000 - 66,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k)

Life and AD&D

EAP

Prepaid Legal

Job summary

McKinley Companies in Orlando, FL is seeking an experienced Assistant Community Manager to partner with the Community Manager and lead daily community operations, team development, and resident satisfaction. This role focuses on occupancy, revenue performance, and property quality in a fast-paced environment.

You will support leasing, renewals, and collections while upholding Fair Housing standards and company policies.

Qualifications

• 3–5 years of leadership, sales, collections, or customer service experience.
• Strong organizational skills in a fast-paced setting.
• Ability to coach and develop teammates.
• Excellent communication and problem-solving abilities.
• Knowledge of federal and state Equal Housing Opportunity laws.

Responsibilities

• Support the Community Manager in overseeing daily operations and achieving goals related to resident satisfaction, occupancy, revenue, property quality, and compliance.
• Assist with monitoring budgets, expenses, leasing activity, and occupancy trends to identify opportunities and support corrective action.
• Ensure consistent execution of McKinley standards across leasing, service, and community presentation.
• Serve as escalation point for resident concerns and resolve issues professionally per company standards.
• Conduct routine audits of buildings, grounds, amenities, and vacant apartments to maintain quality standards.
• Support leasing, renewals, and collections in partnership with on-site and centralized teams.
• Collaborate with Maintenance to ensure timely work orders, turns, maintenance, and emergency response.
• Assist with onboarding, coaching, and development of team members.

Skills

Leadership

Communication

Problem solving

Conflict resolution

Financial data analysis

Job description

McKinley is looking for an experienced and driven individual within the Orlando, FL area who will thrive in a challenging and fast-paced environment. As Assistant Community Manager, you will partner with the Community Manager to oversee day-to-day community operations, support team development, and help drive resident satisfaction, occupancy, financial performance, and property quality. This is an excellent opportunity for a motivated leader who is ready to take on increased responsibility and grow within McKinley.

Compensation:

$60,000.00 - $66,000.00 Salary + Quarterly Bonus Potential + Benefits Package

A bit more about what you’re going to do:

• Supports the Community Manager in overseeing daily community operations and achieving goals related to resident satisfaction, occupancy, revenue, property quality, and compliance.
• Assists with monitoring operational metrics, reports, budgets, expenses, leasing activity, and occupancy trends to identify opportunities and support corrective action.
• Helps ensure consistent execution of McKinley standards across leasing, service, and community presentation.
• Serves as an escalation point for resident concerns when needed, resolving issues professionally and in alignment with company standards.
• Conducts routine audits and inspections of buildings, grounds, amenities, and vacant apartments to ensure quality standards are maintained and corrective actions are completed.
• Reinforces expectations for product quality, service standards, and resident engagement.
• Supports accurate execution of leasing, renewals, and collections in partnership with centralized and on-site teams.
• Partners with the Maintenance Supervisor to ensure timely completion of work orders, apartment turns, preventive maintenance, and emergency response.
• Assists with overseeing vendor performance and compliance with McKinley standards and agreements.
• Supports the implementation of capital projects and ongoing maintenance initiatives.
• Assists with onboarding, training, and coaching team members, including Resident Experience Associates, Coordinators, and Leads.
• Helps coordinate scheduling, coverage planning, and workload prioritization to ensure smooth daily operations.
• Participates in performance feedback, employee recognition, and corrective action processes in partnership with the Community Manager.
• Ensures adherence to company policies, procedures, Fair Housing requirements, leasing criteria, and documentation standards.
• Assists with identifying and mitigating operational and compliance risks.
• Steps in as acting Community Manager when assigned, helping maintain operational continuity and community performance.
• Demonstrates flexibility to support community needs, including evenings and weekends as required.
• Exemplifies integrity, professionalism, accountability, and McKinley's core values while creating a positive experience for residents, prospects, employees, vendors, and outside contacts.

Qualifications:

• Minimum of 3 to 5 years of experience and/or training in leadership, sales, collections, or customer service.
• Strong organizational skills and the ability to manage competing priorities in a fast-paced environment.
• Leadership potential with the ability to coach, support, and develop team members.
• Strong communication, problem-solving, and conflict-resolution skills.
• Ability to review financial data, operational reports, and performance metrics to identify issues and support business goals.
• Customer-focused mindset with the ability to listen to residents’ needs and provide appropriate housing solutions.
• Ability to make sound decisions, take initiative, and follow through on responsibilities.
• Thorough knowledge and understanding of federal and state Equal Housing Opportunity laws.
• Ability to understand and follow safety rules and procedures.
• Valid driver's license and access to transportation for assigned outreach, travel between McKinley offices, and travel within the community.

Are we what you’re looking for?

McKinley was founded in 1968. Our main operations are in Michigan and Florida.

We are well-regarded in all aspects of investment real estate. Our accolades are prominently displayed on our website.

We go above and beyond to create the best possible experience for our customers and employees alike.

We value collaboration, creativity, and high standards while encouraging work-life balance.

We support career development and provide opportunities for team members to grow their leadership skills and take on increased responsibility.

What’s in it for you?

• Competitive salary of $60,000.00 - $66,000.00, plus quarterly bonus potential.
• Comprehensive benefits, including Medical, Dental, Vision, Paid Time Off, Paid Holidays, 401(k), Life and AD&D, EAP, and Prepaid Legal.
• Opportunities for career progression and employee growth within the organization.
• An employee-centric environment with wellness initiatives and employee engagement groups.
• The opportunity to develop your leadership skills, contribute to community success, and prepare for future advancement within McKinley.

Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee regularly works in outside weather conditions.

For all scheduled shifts, physical work-site attendance at an assigned community is required.

The noise level in the work environment is usually moderate.

McKinley Companies, LLC is an Equal Opportunity Employer and maintains a smoke-free environment in all locations. We support a safe, healthy, and drug-free workplace through criminal background checks and pre-employment drug testing.