Assistant Community Manager

The Scion Group; Bowling Green (OH, KY); On-site; USD 40,000 - 80,000; Full time

Job summary

An innovative firm is seeking an Assistant General Manager to elevate student living experiences. This role is pivotal in supporting the General Manager and overseeing operations, staff development, and customer interactions. The ideal candidate will thrive in a dynamic environment, showcasing exceptional communication and a customer-centric approach. With a focus on creating a vibrant community, you'll play a key role in managing property administration, enhancing employee morale, and ensuring high resident satisfaction. Join a forward-thinking team dedicated to redefining student housing and making a lasting impact in the industry.

Benefits

Discretionary annual bonus

Paid Time Off

Floating Holiday

Health Insurance

Vision Insurance

401k Matching

Qualifications

• 1+ years’ experience in property management or living communities.
• Exceptional written and verbal communication skills are essential.

Responsibilities

• Assist with staff development and leadership for team members.
• Manage property administration and ensure compliance with policies.
• Oversee customer experience initiatives and sales interactions.

Skills

Customer-centric mindset

Exceptional written and verbal communication

Adaptability

Attention to detail

Prioritization skills

Education

1+ years’ experience in property management

Tools

Entrata

Greenhouse

Lattice

Turnable

Qualtrics

Microsoft Office

Ops Technology

ClickUp

Job description

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.

Scion is paving a path in student living and the Assistant General Manager is an instrumental team member in the execution of our vision. This position will assist the General Manager with the supervision of all business functions related to operations.

The Assistant General Manager has a bias for action and is eager to learn and grow their career in a fast-paced, agile, collegiate environment. This role demands a customer-centric mindset, adaptability, attention to detail, and excellent prioritization skills. Must be prepared to act as General Manager in their absence.

• FLSA Status Exempt
• Discretionary annual bonus
• Paid Time Off
• Floating Holiday
• Health Insurance
• Vision Insurance
• 401k Matching

Your Responsibilities

Staff Development and Leadership

• Assist with attracting candidates both on and off campus, hiring new team members and improving employee retention.
• Assist the General Manager with the training, coaching, development, and leadership of exceptional team members.
• Manage the development of and adherence to the property onsite schedule, including after hour on-call shifts.
• Partner with GM to elevate employee experience through data, conversations, and team building to ensure high morale.

Property Administration

• Prepare, respond, and advise on all community aspects including market, physical condition, policies, procedures, and onsite emergencies with partner departments.
• Deliver legal and resident notices and file evictions in compliance with current policy and local ordinances.
• Manage all resident accounts and utility billing, coordinate accounts receivables, and maintain regular auditing and documenting.

Facilities & Capital

• Responsible for a safe and sanitary community experience for employees, residents, and guests by overseeing curb appeal, common areas, and preventative maintenance.
• Assist with upholding The Scion Standard by conducting monthly property walks and completing scorecard assessments around inspections.
• Regularly inspect grounds, interior and resident amenities/general common areas to ensure that the facilities comply with all codes and company standards.
• Coordinate work orders with appropriate staff or vendors to ensure requests are being met on time, necessary communication is sent to residents, and customer satisfaction remains high.

Annual Turnover Process

• Assist the General Manager and Facilities Supervisor with the planning and execution of annual turnover process to ensure all team members and vendors have clear goals and expectations to meet deadlines.
• Assist with property staffing to ensure property has adequate support for the preparation and execution of annual turnover.
• Utilize Turnable to track electronic turnover board to ensure adequate progress is being made and deadlines are being met.
• Assess damage at move-out to calculate required charges and prepare final billing or process refunds. Track, respond, and process any damage charge disputes.
• Ensure move-in, room assignment, transfer, and move-out processes are executed efficiently and successfully.
• Assist the General Manager with conducting move-out inspections and vendor service walks to ensure units are ready for move-in dates.
• Provide hands-on help throughout all turn related tasks, including but not limited to moving furniture and appliances, assisting facilities team with punches, organizing high volume of resident trash, and cleaning turnover units.
• Assist in the preparation of Month End reports, reconcile, and balance all accounts receivable.
• Enforce and comply with all Scion late fees, Non-Sufficient Funds (NSF) fees, and collection policies, keeping delinquency below 2% by month end.
• Post and collect damage charges from quarterly inspections.

Customer Experience & Sales

• Manage all customer sales interactions, both personally and through directing team members in alignment with company standards.
• Perform weekly market surveys to identify and recommend local marketing opportunities, appropriate marketing messages, and material to drive traffic to the property.
• Manage the successful execution of customer experience initiatives, engagement initiatives, and additional marketing opportunities.
• Manage promotional material and property incentives meeting marketing and concession budget.
• Provide expert direction on sales and revenue goals by partnering with the Centralized Sales Team and lead other team members to achieve them.
• Manage all escalated resident concerns and account matters in a timely manner including responding to Google and Yelp reviews and addressing resident concerns.
• Analyze customer experience data to identify common detractors and promoters to make informed decisions.
• Responsible for monitoring customer feedback via internal surveys and reputation platforms to develop action plans for promptly improving the resident experience.

The responsibilities listed above may not be all inclusive.

What We Require

• Exceptional written and verbal communicator
• Customer-centric mindset
• 1+ years’ experience working at living communities/property management
• Proficient in Property Management Systems (Entrata preferred)

Relevant Systems and Platforms

• Entrata (Property Management System)
• Greenhouse (Applicant Tracking System)
• Lattice (Performance Management System)
• Turnable (Electronic Turn board)
• Qualtrics (Employee and Resident Experience platform)
• Microsoft Office
• Ops Technology
• ClickUp (Project Management Tool)

Who is Scion?

At The Scion Group, we’re changing what student housing means. It’s bigger than beds and buildings. It’s about providing unique experiences and creating communities — both on and off campus — that feel less like a place and more like a home. As one of North America’s leading owners, operators, and advisors of student housing, we are defining the future of student living.

Taking the student housing industry by storm starts by surrounding yourself with the right people. We want trail blazers and risk takers. Go-getters and game changers. We want dreamers and doers. From operations to accounting, advisory to finance, we’re building a team to help us take student living to the next level.

At Scion, we don’t just lead the way, we Make Way. How do we do it? We know we’re far from perfect and we’re relentless in finding ways to better ourselves. You'll come to find out that Make Way is a call to action to pave your own path and to lead, not follow. It’s what sets Scion apart and secures our spot as one of the fastest growing, industry-leading companies.

The Scion Group LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, creed, national origin, color, gender, sex, sexual orientation, gender identity or expression, age, physical or mental disability (as long as the employee/applicant is otherwise qualified for the job with or without a reasonable accommodation), genetic information, HIV/AIDS status, marital status, uniformed service, veteran status, pregnancy or other legally protected status or category under federal or state law.