Assistant Community Manager

Waccamaw Management, LLC; Los Gatos (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading company in community management seeks a Community Manager Assistant to oversee community associations and liaise with homeowners and board members. This role requires strong customer service skills, proficiency in Microsoft Office, and a background in community management. Ideal candidates will be proactive, detail-oriented, and possess excellent communication abilities.

Qualifications

• At least one year of Customer Service experience required.
• One year of Community Association Management or relevant experience preferred.
• Experience with high call volume preferred.

Responsibilities

• Supervise operation and administration of community associations.
• Act as primary liaison with the Association Board of Directors.
• Review monthly financial reports and ensure management summary submission.

Skills

Microsoft Office

Customer Service

Conflict Resolution

Professional Communication

Time Management

Education

High School Diploma or GED

Associates Degree

Job description

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

The Community Manager Assistant is an opportunity to move into the homeowner associationmanagement field. You will be responsible for providing the overall supervision of a limited number of community associations. The Community Manager Assistant interacts with internal and externalcustomers including homeowners, vendors, board members and committee members, as well asstaff at the Associa Client Shared Service Center (CSSC) and within the branch office.

Essential Duties And Responsibilities

Duties include but are not limited to:

• Supervise the operation and administration of the Association in accordance with management agreement and the Association's policies and procedures.
• Acts as the primary liaison with the Association Board of Directors and homeowners as needed.
• Perform/Direct administrative and management duties as requested by the Board of Directors and in accordance with the management agreement.
• Ensure Associa community management tools are being effectively developed and utilized such as annual calendar, action item list, resolution worksheets, timed agendas, RFP matrixes, committee charters, procurement procedures, operating budget, etc.
• Review monthly financial reports and ensure management summary is submitted to the association Board of Directors.
• Provide and/or oversee recommendations to the Association Board of Directors and committees regarding major capital expenditures as required to maintain the desired community appearance and operation.
• Monitor corporate and client delinquency rates and collections process for account portfolio.
• Attend Board meetings per the management agreement and community events as needed.
• Prepare homeowner CC&R violation letter and communicate results of hearings to homeowners within the time frames set by state statues or governing documents as needed.
• Prepare Board packages according to established time frames.
• Ensure Board of Directors is aware of legal actions involving the Association.
• Maintain unit and contract files relating to the operations of the Association.
• Assist Board of Directors/ARB with architectural review process and/or routine inspections as necessary.
• Responsible for maintenance of C3 data base, including updating resident information.
• Coordinate and/or oversee inspection of building facilities and/or common area and arrange appropriate follow up actions as required.
• Oversee the AP process in accordance with Associa home office processes and procedures.
• Other duties as assigned.
  
  

While the list above is an extensive list of job responsibilities, it is expected that the individual in this position is hands on and flexible in performing, assisting, and/or supervising any necessary task that is requested by our client and/or the management agent.

Requirements

Knowledge and Skills

• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level
• Knowledge of communities, property, real estate and homeowners’ associations
• Knowledge of the role of the association board, the Community Association Manager, and
• how those roles interface with the requests of homeowners
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level.
• Knowledge of conflict resolution techniques at a proficient level.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Professional customer service skills.
• Self-motivated, proactive, detail oriented and a team player.
• Time management and time critical prioritization skills.
  
  

Education And Experience

• High School Diploma or GED Required
• Associates Degree strongly preferred
• At least one year of Customer Service experience is required
• At least one year of Community Association Management or relevant experience is preferred
• Experience with a high call volume is preferred
  
  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.