Assistant Community Manager

Associated Asset Management (AAM); Denver (NC); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading property management company seeks an Assistant Community Manager to support the Community Manager in a vibrant community setting. The role involves administrative tasks, ensuring compliance with community regulations, and fostering relationships with homeowners. Ideal candidates will possess strong organizational skills and a commitment to excellent customer service.

Qualifications

• Strong multitasking and organizational skills.
• Proficiency in Microsoft Office and VMS.
• Excellent communication and customer service skills.

Responsibilities

• Assist Community Manager with administrative support.
• Ensure compliance with CC&Rs and manage homeowner communications.
• Conduct property tours and maintain community records.

Skills

Multitasking

Organization

Detail Orientation

Communication

Customer Service

Tools

Microsoft Office

VMS

Job description

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Description

Trilogy Lake Norman is Shea Homes' newest community in Denver, NC. This resort-style community offers indoor and outdoor amenities, including a 30,000 square foot clubhouse, gathering rooms, a lounge, Signature Restaurant, fitness center, indoor lap pool, and catering kitchen. The community hosts Virtual Livestream Events such as cooking classes, wine and spirits demos, and wellness activities, along with a pool, patio, tennis and pickleball courts, and event lawns for neighbors to socialize.

Position Summary

Primarily responsible for assisting Community Manager(s) by providing effective customer service to onsite homeowners through in-depth knowledge of Covenants, Conditions & Restrictions (CC&Rs) and management contracts.

Position Responsibilities

1. Provide administrative support and perform tasks as directed to Community Manager.
2. Ensure compliance with State and Federal laws in partnership with AAM's Management Team.
3. Build relationships with community board members and committees.
4. Assist with community inspections of common areas.
5. Communicate with homeowners regarding CC&Rs compliance.
6. Oversee preparation of compliance notices, fines, and landscape and architectural submissions.
7. Conduct property tours and inspections for CC&Rs compliance.
8. Utilize a computer software tracking system (VMS) for compliance management.
9. Review and process Architectural applications/submissions.
10. Maintain records, calendars, and the community website.
11. Take meeting minutes for Board meetings.
12. Ensure adherence to deadlines and community policies.
13. Assist with resident orientations and update community disclosure packages.
14. Handle resident concerns and perform other duties as assigned.

Knowledge, Skills & Abilities

• Strong multitasking, organization, and detail orientation.
• Proficiency in computer programs including Microsoft Office, internet, and email.
• Excellent communication and customer service skills.
• Ability to work collaboratively and interpret governing documents.

Physical Demands & Work Environment

• Office setting with occasional community inspections.
• Physical tasks include lifting and setting up equipment.
• Walking throughout the community as needed.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Marketing and Sales
• Industries: Business Consulting and Services