Assistant Community Manager

Fairfield Residential; Denver (CO); On-site; USD 10,000 - 60,000; Full time

Job summary

Fairfield Residential is seeking an Assistant Community Manager to enhance resident experiences and manage property operations effectively. The role includes responsibilities in customer service, accounting, and team mentorship, offering opportunities for personal and professional growth within a leading multifamily housing company.

Benefits

Paid time off

Matched 401(k)

Medical, dental & vision insurance

Flexible spending account

Life insurance

Qualifications

• Minimum of one year of residential leasing and/or property management experience required.
• Strong knowledge of financial statements and fair housing laws.
• Ability to work a flexible schedule including weekends and holidays.

Responsibilities

• Maintain property accounting including rent collection and reporting.
• Promote resident satisfaction by addressing complaints and inquiries.
• Guide and mentor leasing team members.

Skills

Customer Service

Sales

Accounting

Leadership

Education

High school diploma or equivalent

Tools

Yardi

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Community:

The Douglas Apartments

Number of Units:

310

Assistant Community Manager

OUR COMPANY:

At Fairfield, we are proud to be a leader in the multifamily housing industry. We are passionate about creating exceptional apartment living. Among the most experienced multifamily companies, Fairfield has developed and acquired over 1000 communities since 1985. We are an award-winning company that proudly employs over 1,500 associates who are dedicated to serving our customers at our apartment communities located in over 30 markets nationwide.

Being a part of Fairfield means more than a rewarding career with personal growth. It’s a partnership for the long term, working alongside colleagues in an open-dialogue environment that encourages growth and the sharing of ideas. We know that our associates are a key ingredient to our success, and we’re proud to reflect that in our culture.

ABOUT THIS ASSOCIATE:

Fairfield properties are known for our visible and available on-site staff that keep our residents loving where they live. Our Assistant Community Managers are critical members of our sales and management team that maintain these high standards with a customer-centric mindset.

Together with the Community Manager, this Associate works to ensure the property’s revenue and profit targets are met while maintaining best-in-class standards for customer service and high retention for our residents. Assistant Community Managers are responsible for cultivating and managing the resident experience while supporting the property’s accounting needs and leasing policies.

This is a busy, exciting job for a candidate that is eager to apply their superior leasing and marketing experience into the next step of their career in property management. This position reports to the on-site Community Manager and successful associates may be promoted to more senior positions on the Property Management team.

WHAT YOU CAN EXPECT TO DO IN THIS ROLE:

ACCOUNTING & BOOKKEEPING

• Maintain all property accounting and reporting, including collecting and posting rent, financial and leasing reports, month end, pre close, bank deposits and ensuring a balanced rent roll.

• Prepare monthly close-out and financial reports.

• Process invoices for payment.

• Collect rent, fees, and other payments.

• Complete bank deposits, dispositions, and account reconciliations.

• Use property management software such as Yardi to record, track, and report on all financial workings of the community.

CUSTOMER SERVICE & SALES

• Use your leasing and sales experience to lease apartments.

• Promote resident satisfaction and retention by regularly responding to complaints, questions, and requests in a timely manner.

• Take all appropriate action to resolve and address service issues.

TEAMWORK

• Cheer, lead and mentor our leasing team. They will look to your guidance and experience related to leasing, closing, marketing, apartment files, and resident retention.

• Work closely with the Community Manager regarding all property operations.

WHAT YOU'LL NEED ON DAY ONE:

• Minimum of one year of residential leasing, sales and/or property management experience required.

• Experience in leadership and supervising a staff preferred.

• Experience using Yardi or other related property management accounting software.

• Strong knowledge of Microsoft Outlook, Word, and Excel.

• Strong math and accounting skills.

• Understanding of financial statements (budget, financial reports, accounting information, etc.).

• Strong understanding of federal, state, and local fair housing laws and provisions.

• High school diploma or equivalent required.

• Ability to work a flexible schedule to include weekends, evenings, and some holidays.

#LI-NICOLE

Estimated Rate of Pay :

$22.65 - $29.45

This position is non-exempt; the range above reflects hourly rates.

The pay range displayed for this position is determined by skills and experience required, location and job complexity*. Potential job offers may vary based on the skills, education, and experience an individual candidate holds. This range reflects base rate only, and does not include allowances, perks, commissions or bonuses applicable to this position (if any). In addition to base salary, Fairfield offers all full time associates the following, upon meeting eligibility requirements:

• Paid time off, paid holidays and sick days, paid time off for volunteering activities (optional)
• Matched 401(k)
• Medical, dental & vision insurance
• Flexible spending account
• Life insurance

* Pay range is a calculation based on a midpoint price. Fairfield complies with all wage and hour laws, including minimum wage and salary exempt requirements.