Assistant Community Manager

Thrive property management; Columbus (OH); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Health benefits

Retirement plan with match

Parental leave

Job summary

Thrive Companies is seeking an Assistant Community Manager in Columbus, OH. You will support Leasing, maintenance and resident relations while leading a shift in operations to maximize occupancy and resident satisfaction.

You will help manage budgets, oversee reporting, train staff and ensure compliance with housing regulations. This role emphasizes service excellence and a proactive, collaborative approach.

Qualifications

• Minimum high school diploma; bachelor’s degree preferred in business, real estate, or related field.
• Experience in multifamily property management or leasing is required.
• Strong knowledge of housing regulations and customer service excellence.

Responsibilities

• Support Community Manager by leading leasing, maintenance and resident relations.
• Oversee rent collection, renewals and filing of community documents.
• Coordinate budgets and track operating metrics for the property.
• Develop team plans, train staff and ensure safety and compliance.
• Foster a high‑quality resident experience and curb leasing timelines.

Skills

Customer service

Leadership

Budgeting

Communication

Team management

Problem solving

Education

High school diploma

Bachelor’s degree

Tools

Property management software

Microsoft Office

Job description

ASSISTANT COMMUNITY MANAGERAt Thrive we believe in building places people are proud to call home. Thrive Companies is a vertically integrated real estate developer focused on large-scale, mixed-use communities. Our developments seamlessly integrate residential, commercial, and lifestyle spaces with exceptional service to create vibrant, inclusive environments where individuals and businesses can thrive.POSITION SUMMARYThrive Community Management is built upon a shared passion - a devotion to create meaningful relationships. The kind that make us better people, that fill our lives with authenticity. We are inspired by our work, by our ability to create for those looking for community - for a place to call home, for neighbors to build real and lasting friendships with, for a place to create memories for a lifetime.Under general direction, the Assistant Community Manager (ACM) is responsible for maintaining The Thrive Experience and White Glove standard by providing quality assurance in every aspect of the community, supporting and executing The Company’s strategies related to Community Management operations by directing the team members on the assigned apartment community(ies), and by implementing the policies, procedures, and practices that enable each community to meet and exceed budgeted financial goals and achieve operational performance objectives. This includes, but is not limited to, developing and executing community budgets, hiring and developing Community Management team members, resident relations, community maintenance, rent collection, reporting, resident improvement activities and managing general leasing and renewal activities in the spirit of creating an engaging resident experience that is focused on improving residents’ lives and their communities.REPORTS TO: Community ManagerRESPONSIBILITIES, EXPECTATIONS, AND DUTIESSupports site team when Community Manager is not available by leading, managing and holding accountable all communities’ Management, Experience, and Maintenance teamsFacilitate meetings and maintain communications/relationships with clients, vendors and internal team membersCoordinate Community Management functionsProvide prompt and superior customer service to all residents, prospective residents, visitors and vendorsAssist in the performance of due diligence for prospective acquisitions or dispositionsCoordinates and manages the resolution of all resident related customer service issues, and when necessary, meets directly with residents to resolve issuesOversees community and resident files, general leasing and renewal activities, and rent collectionOversees the development of community operating budgets and strategic planning for assigned communities. Monitors all purchases and expenses to ensure cost effectiveness and that communities operate within approved budgetsReviews weekly operating reports, financial statements and payables to ensure financial performance goals are attained. Submits routine and requested reports on matters pertaining to the operational forecasts and financial performance of the community, site appearance, community audits, and marketing or traffic related activitiesReviews and approves submitted paperwork from field operations including, but not limited to, hours worked by team members, purchase orders, contracts and purchase card transactionsCreate individual development plans for themselvesContinuously recommend, develop and execute additional training for Community Management team members to benefit the apartment communities proactively and on an as needed basisEnsures compliance with community condition and quality standardsEnsure team completes work in accordance with all rental regulatory and contractual agreements along with all company policies/procedures and governmental compliance requirementsWorks in conjunction with the Community Manager and Community Maintenance Manager to implement and execute a preventative maintenance program to ensure structural, physical appearance, equipment and safety issues are addressed and corrective actions are immediately implemented, if neededWorks in conjunction with Community Manager and Director of Commercial Management for collaboration on all parking, utilities and commercial spacesCoordinates with construction regarding warranties, quality assurance and renovations to identify capital improvement projects for all apartments and ensure proper funds are budgetedPerforms other related duties as required and assigned.What Success Looks LikeConsistently contribute to achieving and exceeding leasing and occupancy goals.Create an exceptional prospect and resident experience that drives reputation and retention.Operate with urgency while maintaining professionalism and attention to detail.Build strong relationships with residents, team members, vendors, and ownership partners.Demonstrate initiative and ownership by stepping in wherever needed to support the success of the community.Help establish operational systems, team culture, and community standards during the critical lease-up phase.SKILLS, EDUCATION AND EXPERIENCEWork requires a strong sense of responsibility, ownership and accountabilityWork requires strong knowledge to adhere to applicable federal, state and city regulations involving Fair Housing, health and safety policies and procedures and other aspects of residential, multi-family community managementWork requires financial analysis skills, forecasting and projections skills and ability to manage operations within approved annual budgetWork requires a detailed knowledge of the eviction process, and applicable state & federal laws pertaining to it.Work requires the ability to work independently and in a team environmentWork requires strong customer service skillsWork requires strong attention to detail, accuracy, strong organizational, multi-tasking, planning and time management skillsWork requires strong leadership skills and the ability to develop, train, and motivate othersWork requires the ability to adhere and ensure all safety policies and procedures are followed by allWork requires excellent interpersonal skills including strong verbal and written communication skillsWork requires a positive, get the job done attitudeWork requires flexibility and ability to work in a fast paced, dynamic environment with changing priorities. This includes the ability to have flexibility to regularly work outside of normal business hours to meet deadlines if necessaryWork requires a strong sense of urgency and the ability to work well under pressure, emergencies and time sensitive situationsWork requires the ability to troubleshoot problems and devise creative solutions.Work requires the knowledge or the ability to learn community management software in a timely mannerHigh school diploma or equivalent required; Bachelor’s degree in Business, Real Estate, Hospitality, or related field preferred.2–4 years of multifamily property management or leasing experience required.Previous lease-up experience strongly preferred.Experience with property management software and Microsoft Office preferred.CAM or CAPS certification preferred.BENEFITSRetirement plan and company matchFull suite of health benefitsPhilanthropic opportunities and engagementParental and family leave