Assistant Community Manager

Associated Asset Management (AAM); Charlotte (NC); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading company in community management is seeking a Community Assistant in Charlotte to support Community Managers and enhance homeowner relations. The role demands strong customer service skills and the ability to handle various administrative tasks effectively. Successful candidates will thrive in a fast-paced environment, contributing to community inspections and managing communication with board members and residents.

Qualifications

• Proven customer service experience with a focus on problem resolution.
• Strong communication skills, both written and verbal.
• Ability to multitask and meet deadlines in a fast-paced environment.

Responsibilities

• Provides administrative support to Community Manager.
• Communicates compliance issues with homeowners.
• Maintains accurate records and schedules for community meetings.

Skills

Customer service

Communication

Organization

Problem resolution

Multitasking

Job description

Job Details

Description

Primarily responsible for assisting Community Manager(s) by providing effective customer service to onsite homeowners through in-depth knowledge of Covenants, Conditions & Restrictions (CC&R’s) and management contracts.

Position Responsibilities

• Provides administrative support and other tasks as directed to Community Manager.
• Partners with AAM's Management Team to ensure compliance with State and Federal Association Management Laws.
• Develops a working relationship with community board members and various committees.
• Assists with community inspections of common areas according to AAM's management contract.
• Communicates with homeowners concerning compliance with CC&R's.
• Reviews monthly financials and submits community accounts payable as directed by Community Manager.
• Oversees the design review guidelines process.
• Assists in reviewing bid proposals with Manager and provide excel spreadsheet summary.
• Maintains accurate and current association records, calendars, and website.
• Meeting Minute Taker for all Open and Executive Board Meetings.
• Maintains meeting schedule and open communication with contract vendors.
• Maintains strict adherence to community and company deadlines.
• Work with Administrative Assistant with updates in community disclosure packages, oversee preparation of Orientation binders and provides Orientations with new Homeowners.
• Work with Administrative Assistant in scheduling monitor work hours.
• Work with Administrative Assistant with Resident Concern Process.
• Performs other duties as directed.
  
  

Knowledge, Skills & Abilities

• Strong computer software and internet proficiency.
• Excellent interpersonal skills: positive written and verbal communication abilities.
• Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• Exceptional organization and tracking skills.
• Proven customer service experience, with a strong emphasis on problem resolution.
• Ability to multitask and prepare and process large amounts of administrative and customer service items while being detail oriented.
• Ability to function efficiently in a high volume, fast-paced environment.
• Ability to interact and work positively and effectively with staff at all levels.
• Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management, staff, residents, and Boards of Directors.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.
  
  

Physical Demands & Work Environment

• Sitting in an office setting utilizing a computer and other office equipment.
• May be required to lift boxes, fill paper trays, and other minor physical tasks.
• May be required to set up and take down chairs and tables.
• Walking throughout community as needed for inspections and other property needs as designated.
• Sitting and standing for moderate periods of time.