Assistant Community Manager

EBRPHA; Baton Rouge (LA); On-site; USD 42,000 - 56,000; Full time

Job summary

EBRPHA in Baton Rouge, LA, seeks an Assistant Community Manager to support onsite property operations across several BTR locations. You will interact with residents, process tenant files, and provide administrative support under the Community Manager’s supervision.

The role requires at least one year of property management experience and proficiency with Microsoft Office. Valid driver's license and ability to travel within EBR Parish are needed.

Qualifications

• One year of property management experience.
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Ability to read and interpret a variety of manuals and documents.
• Must complete required certification trainings within one year of hire.

Responsibilities

• Serves as point of contact for residents and the general public.
• Explains processes and procedures, answers tenant questions, and assists or refers tenants.
• Consult with property manager to help resolve problems and enforce leases.
• Serves as maintenance dispatcher for work orders.
• Creates, monitors, and closes out work orders.
• Prepares charges, notices, and leases for residents.
• Schedules and assists in inspecting dwelling units.
• Maintains schedules for recreation rooms at properties.
• Performs administrative duties such as answering phones, data entry, and filing.

Skills

Tenant relations

Customer service

Communication

Time management

Tools

Microsoft Office

Job description

Description

FLSA Classification Non-Exempt

Reports to Community Manager

Supervises N/A

Job Summary:

The Assistant Community Manager assist with the onsite management of assigned properties and will serve as a floater across a few different BTR locations. Responsibilities will include working with tenants, tenant file processing and administrative and office support functions and receives direct supervision from the Community Manager.

Essential functions:

• Serves as point of contact for residents and the general public
• Explains process and procedures, answers tenant questions, listens, and assists and/or refers tenants based on concerns and problems
• Consult with property manager to assist in resolving problems, investigating complaints, interpreting housing policies and enforces the lease agreement
• Serves as maintenance dispatch for work orders
• Creates, monitors, and closes out work orders
• Provides updated reports of outstanding work orders to manager
• Assists the Community Manager in processing move outs and transfers
• Schedules and assists the Community Manager in inspecting dwelling units
• Processes unit vacancies and tracks time for filling unit vacancies
• Prepares charges, move out statements, notices, dwelling leases, inter office memos for residents
• Assists the Community Manager with reading utility meters and escorting assigned contactors into dwelling units
• Prepares adjustment slips for accounting department to include rent and services, rent changes, miscellaneous credit, and charges, etc.
• Sends first notice bills or refunds to vacated residents and verifies all information submitted
• Schedule’s appointments, prepares reexamination paperwork and packets and assists clients with completion of recertification documents
• Sends out verifications on income and allowances for rent changes
• Prepares statements and processes data for move outs and transfers and removes inactive files
• Assist Community Manager in preparing reports
• Maintains schedules for any recreation rooms located at assigned properties
• Maintain monthly list of current public housing residents in assigned properties
• Assists with inventory corrections and orders office and maintenance supplies
• Performs administrative duties such as answering phones, greeting tenants and visitors, data entry, printing, sorting, and filing new and completed work orders, update files for interim changes, mail monthly rent and utility statements etc.

Supervisory responsibilities:

• N/A

Work environment

• Ability to work indoors and outdoors on a consistent basis
• Assist with emergency measures as needed in temperatures exceeding 90 degrees or below 32 degrees Fahrenheit

Physical demands

• Mobility and flexibility to walk, bend, kneel, lift, and reach to perform above duties as stated
• Ability to walk long distances multiple times a week

Travel required

• Must poses a valid driver’s license
• Travel required (within EBR Parish to residential communities)

Additional duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Requirements

Required education and experience

• A minimum of one year of Property Management experience
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Ability to read and interpret a variety of manuals and documents
• Must successfully complete required certification trainings within one year of the date of hire or at the first available offering

Preferred education and experience

• Tax-credit experience