Assistant Community Manager

associacareers; Austin (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Goodwin and CO is seeking an Assistant Community Manager to support HOA operations in Teravista, Round Rock. The role involves front-desk duties, resident communications, and coordination of amenities.

You will assist in orientations, enforce policies, manage office equipment, and provide updates to residents and the board. Event planning and promotional activities are also part of the job scope.

Qualifications

• Experience managing single-family home communities or condominium associations.
• Ability to deliver a 5-star customer service to the Board and residents.
• Ability to advise and direct the Board to make the necessary decisions.
• Excellent written and verbal communication skills.

Responsibilities

• Meet and greet homeowners/residents that walk into the office.
• Answer incoming office phone calls as needed. Return emails and voicemails same business day, or next business day at the latest.
• Assist in administering facility card access and badge ID systems.
• Assist in conducting New Resident Orientations.
• Understand Community Association policies and rules. Support Community Association Manager in enforcement and administration.
• Assist with maintenance of office equipment and supplies and overall appearance of the amenities and recreation facilities.
• Provide content and regular updates to residents and members of the board.
• Administer reservation schedule and process for Resident’s Community Center & other community amenities.
• Perform other routine office or community operations functions or procedures as required.
• Plan and administer special events, programs and activities within the allotted program budget.
• Create and implement a promotional plan and volunteer support for all events and programs (i.e. flyers, website, email blast, newsletter).
• Solicit community sponsors and partners for events and the community as a whole.
• Maintain a calendar of activities, on paper and online.
• Shop and purchase all event props, refreshments and decorations, as needed. Maintain a record of all expenses.

Skills

Customer service

Organizational skills

Written communication

Verbal communication

Job description

Goodwin and CO is looking for an Assistant Community Manager in Teravista, Round Rock

Our HOA managers deliver property management, financial, and project management services to homeowners and their Board of Directors.

Administrative Responsibilities

• 1. Assist in the daily operations of the amenities and recreation facilities.
• 2.
• 3.
• 4.
• 5.
• 6.
• 7.
• 8.
• 9.
• 10. Meet and greet homeowners/residents that walk into the office.
• Answer incoming office phone calls as needed. Return emails and voicemails same business day, or next
  business day at the latest.
• Assist in administering facility card access and badge ID systems.
• Assist in conducting New Resident Orientations.
• Understand Community Association policies and rules. Support Community Association Manager in
  enforcement and administration.
• Assist with maintenance of office equipment and supplies and overall appearance of the amenities and
  recreation facilities.
• Provide content and regular updates to residents and members of the board.
• Administer reservation schedule and process for Resident’s Community Center & other community
  amenities.
• Perform other routine office or community operations functions or procedures as required.

Activities Responsibilities

• 1. Work with all committees, and the Community Association Manager, to plan and administer special events,
  programs and activities within the allotted program budget.
• 2.
• 3.
• 4.
• 5. Create and implement a promotional plan and volunteer support for all events and programs (i.e. flyers,
  website, email blast, newsletter)
• Solicit community sponsors and partners for events and the community as a whole.
• Maintain a calendar of activities, on paper and online.
• Shop and purchase all event "props," refreshments and decorations, as needed. Maintain a record of all expenses.

Education / Knowledge / Skills / Abilities

• 1. Positive attitude and excellent customer service and organizational skills.

Required Skills and Experience

• Experience managing single-family home communities or condominium associations
• Ability to deliver a 5-star customer service to the Board and the residents
• Ability to advise and direct the Board to make the necessary decisions
• Excellent written and verbal communication skills