Assistant Community Manager

RPM; Atlanta (GA); On-site; USD 35,000 - 50,000; Full time

Job summary

RPM Living seeks a Bilingual Assistant Community Manager in Atlanta to enhance resident satisfaction and manage leasing processes. This role involves greeting prospects, processing applications, and maintaining effective communication. Ideal candidates are bilingual in Spanish and English with a background in customer service or leasing.

Benefits

Weekly pay for onsite associates

Comprehensive healthcare coverage

401(k) with company match

Paid time off and volunteer days

Discounted perks (Costco membership, movie tickets)

Qualifications

• 1-3 months of relevant experience or training preferred.
• At least one year of experience in customer service or apartment leasing.
• Valid driver’s license required.

Responsibilities

• Greet and qualify prospects using guest cards.
• Manage lease renewals and rental collections.
• Promote resident satisfaction and handle complaints.

Skills

Bilingual in Spanish and English

Customer Service

Communication

Education

High school diploma or GED

Tools

Microsoft Office Suite

Project Management tools

Job description

Overview

At RPM, we’re in the business of extraordinary. We believe people-first is the way to success, which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today.

Position Summary

The Position: The Bilingual Assistant Community Manager greets prospects, processes applications, manages leases and renewals, handles rent collections and evictions, and promotes resident satisfaction and property visibility through effective communication and social media.

Responsibilities

1. Greet and qualify prospects professionally using guest cards in our Lead Management Software. Assist prospects with applications and deposits, adhering to company procedures and Fair Housing requirements.
2. Keep an updated availability report, process applications (including credit checks and rental history verification), submit them for the Community Manager's approval, and follow up with applicants on their status.
3. Show apartments and close sales, prepare them for move-ins, obtain new residents' signatures on paperwork, and provide community orientation.
4. Manage lease renewals, send renewal notices, handle move-outs based on lease terms, apply fees when necessary, and keep property management software updated with move-in/out and renewal data.
5. Manage rental collections, enforce lease terms, track fees, and initiate eviction when needed for financial compliance and revenue optimization.
6. Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate actions to resolve service issues.
7. Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed.
8. Conduct market research by surveying competing properties, implement outreach marketing, and update Radix (or equivalent) as needed.
9. Assist in maintaining an active and effective social media presence for the property to enhance visibility and engagement.
10. Complete all necessary paperwork for generating leases, move-ins, check-outs, and other peak periods in a timely manner.

Qualifications

Education & Experience:

• High school diploma or GED; or 1-3 months of relevant experience, training, or a combination of education and experience.
• Bilingual in Spanish and English.
• At least one year of experience in customer service or apartment leasing. A background in accounting combined with customer service is also preferred.
• Proficiency in Microsoft Office Suite and Project Management tools.
• Valid driver’s license – Required.

Physical Requirements

• May be required to sit for extended periods at a desk.
• May be required to climb stairs.
• Must be able to read documents, computer screens, and data.
• Must be able to hear and understand verbal communications in person and over the phone or computer.
• Occasionally required to lift or carry items such as files or office supplies weighing up to 20 pounds.
• Must be able to operate a computer, keyboard, mouse, and other office equipment.

Work Environment

• This role is based on-site and may involve outdoor exposure to the elements.
• May require working in confined spaces, heights, and potentially hazardous areas.

This job title is associated with Assistant Manager, Assistant Property Manager, and/or Assistant Business Manager.

Company Information

Join RPM Living and experience exceptional benefits designed to enhance your life.

• Weekly pay for all associates working onsite at an apartment community.
• Comprehensive healthcare coverage for all full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Additional benefits including critical illness, hospital indemnity, and accident insurance.
• 401(k) with robust company match.
• Opportunities for professional development, career growth, and role-based learning plans.
• Diversity, Equity, Inclusion, and Belonging (DEIB) initiatives and Employee Resource Groups (ERGs).
• Paid time off, floating holidays, and volunteer days.
• Discounted perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts).

Employment with RPM Living is contingent upon successful background check completion as required by law and possession of a valid driver’s license.

RPM Living participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster.

RPM Living is an Equal Opportunity Employer.