Assistant Commissioner, Program Performance & Accountability

Department for the Aging; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

The NYC Department for the Aging seeks an Assistant Commissioner, Program Performance and Accountability, to strengthen effectiveness, transparency, and innovation across programs serving older New Yorkers. You will lead internal program leaders and frontline staff, guiding data-driven redesigns and high-impact projects.

Reporting to the Chief Program Officer, you will supervise staff, build training programs, manage partnerships, and drive performance improvements for a citywide aging services

Qualifications

• Graduation from an accredited college with a bachelor's degree and five (5) years of full-time, professional experience in social services, public administration or management, with at least 1.5 years in an administrative or managerial capacity.

Responsibilities

• Recruit, hire, onboard, supervise, coach and mentor staff, interns and volunteers to achieve performance levels.
• Oversee teams/consultants for training, coaching, and peer learning events.
• Develop or revise resource materials and guidance for program staff and providers.
• Use performance data and evaluation reports to guide program design and improvements.
• Lead projects to address service gaps in partnership with program bureaus.
• Ensure fidelity of site visits, assessments, records reviews and budgets.
• Standardize oversight practices through policies and monitoring tools.
• Evaluate and enhance capacity-building services.
• Build partnerships with NYC Aging teams responsible for quality, planning, data, compliance and IT.
• Lead special initiatives that advance the agency's mission.

Skills

Team leadership

Staff development

Executive communication

Project management

Strategic planning

Education

Bachelor's degree

Job description

With an overarching mission to eliminate ageism and ensure the dignity and quality of life of approximately 1.8 million older New Yorkers, the NYC Department for the Aging is deeply committed to helping older adults age in their homes and creating a community-care approach that reflects a model age-inclusive city.

The Division of Program operates a range of programs and services to ensure that older adults age in the communities they call home - from Older Adult Centers, Home-delivered meals programs and elder justice programs, to case management, home care, eviction prevention, workforce development and mental health counseling. Reporting to the Chief Program Officer, the Assistant Commissioner - Program Performance and Accountability will strengthen a culture of effectiveness, transparency and innovation with internal program leaders, and build the capacity of external frontline workers, their supervisors and human services organizations to deliver quality services for older adults. ADMINISTRATIVE PROGRAM OFFICE - 10084

Responsibilities and duties of the Assistant Commissioner, Program Performance and Accountability include:

• Recruit, hire, onboard, supervise, coach and mentor staff, interns and volunteers to successfully achieve expected performance levels and standards.
• Oversee teams and/or consultants responsible for training, coaching, and hosting peer learning events and convenings.
• Develop or lead comprehensive revision of resource materials and guidance documentation used by program staff and human services providers.
• Use performance data, stakeholder feedback, evaluation reports and field research to plan and guide program (re)design.
• Launch, lead and/or manage projects to address service gaps and emerging performance issues in partnership with leaders of program bureaus.
• Ensure fidelity of site visits, assessments, and review of records, cases and budgets.
• Streamline and standardize oversight practices through ongoing updates to policies, procedures, and monitoring tools/systems used by program officers and human services organizations.
• Evaluate and evolve capacity building services.
• Build effective partnerships with NYC Aging teams responsible for enterprise quality, planning, research, data, compliance and information technology.
• Lead and/or participate in special initiatives that advance the agency's mission.

Minimum Qualifications

1. Graduation from an accredited college with a baccalaureate degree and five (5) years of full-time, professional experience in social services, community relations, public administration or management, of which at least one and one-half years must have been in an administrative or managerial capacity; or
2. Education and experience equivalent to "1" above. However, all candidates must have one and one-half years of experience in an administrative or managerial capacity.

Preferred Skills

• Extensive track record of managing and leading high-performing teams and fostering an inclusive learning environment for staff and community partners.
• Exemplary written and verbal communication skills and ability to succinctly engage executive teams and facilitate decisions.
• Demonstrated ability to effectively execute multiple, high-priority projects.
• Experience with human services contracts, local, state and federal requirements and organizational development.
• Strong analytical, learning and development, process improvement and project management skills required.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.