Assistant Club Manager: Lead & Elevate Member Experience

Socket.dev; Fort Smith (AR); On-site; USD 29,000 - 42,000; Full time

Job summary

Planet Fitness in Fort Smith, AR is seeking an Assistant Club Manager to help oversee daily operations, ensure a welcoming member experience, and support the Club Manager in achieving financial targets.

You will lead a front-line team, participate in interviews, drive member service standards, and maintain a clean, efficient club environment in line with our Judgement Free Zone values.

Qualifications

• Must be a minimum of 18 years of age.
• High School Diploma/GED equivalent.
• Excellent Customer Service skills with a high degree of member care.
• Previous experience leading teams in the retail or fitness environment.
• Self-starter, motivated and enthusiastic about creating the best experience for members.
• Well organized, reliable, detail oriented, and able to work without direct supervision in a team environment.

Responsibilities

• Assist in the interviewing and recruitment process by completing initial phone interviews of member service representatives and fitness trainers.
• Able to drive club metrics in alignment with business performance.
• Lead by example and inspire teammates to deliver +1% service to build Raving Fans and operational excellence.
• Monitor inventory and review daily/weekly/monthly sales numbers with club manager to identify opportunities and modifies execution as needed to improve performance.
• Uphold company standards to deliver the mission and values; manage a clean, friendly, and wellmaintained club.
• Ensure teammates consistently execute the basics in punctuality, dress code compliance, friendliness, and cleanliness.
• Assist in overseeing club audits to ensure that all areas of the club are clean, neat, organized, and in "like new" condition.
• Front End employees to promote career growth through training, development, and performance assessment.
• Perform other duties as assigned by the Club Manager. Note: This job description is just the beginning of how you can contribute to the growth of our business. We look forward to the journey ahead and how duties, responsibilities, and activities may change as we learn and grow.

Skills

Customer service

Team leadership

Motivated self-starter

Organized & reliable

Education

High School Diploma/GED

Job description

Planet Fitness in Fort Smith, AR is seeking an Assistant Club Manager to help oversee daily operations, ensure a welcoming member experience, and support the Club Manager in achieving financial targets.

You will lead a front-line team, participate in interviews, drive member service standards, and maintain a clean, efficient club environment in line with our Judgement Free Zone values.