Assistant Clinic Director

ellie-careers; Worcester (MA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Unique pay model with industry leading

Furnished offices

Values-driven culture

Dental & Medical benefits

Job summary

Ellie Mental Health in Worcester, MA is seeking an Assistant Clinic Director to support the Clinic Director in overseeing operations and clinical staff. You will help manage staffing, process improvements, and ensure quality client care in a values-driven environment.

The role requires MA licensure (LMHC/LICSW) and proven leadership, with strong communication, organizational, and EHR proficiency. Competitive pay and comprehensive benefits are offered.

Qualifications

• Master’s degree in a behavioral science or related field from an accredited college or university.
• On track to obtain licensure in the designated field.
• Massachusetts clinical licensure (LMHC or LICSW) required.
• Experience completing DAs, treatment plans and clinical case notes.
• Strong written and verbal communication skills.
• Experience supervising staff and managing clinical workflows.
• Proficient with Office 365 and EHR systems (Valant experience a plus).

Responsibilities

• Participate in the weekly Clinic Director and weekly Clinic Manager meetings.
• Provide 1:1 supervision with therapy staff to review productivity, caseload, and documentation.
• Troubleshoot issues in Valant, Teams, Outlook, and billing.
• Review EHR service lines and complete error correction forms as needed.
• Monitor clinic capacity and practice patterns; assist in staffing and onboarding.
• Support clinic staff development and administrative changes with CD.
• Coordinate hiring processes including screening, interviewing, and onboarding.

Skills

Clinical licensure MA (LMHC/LICSW)

Leadership

Verbal & written communication

Organizational skills

Problem-solving

HR principles

Education

Master’s degree in behavioral sciences or related field

Tools

Valant EHR

Office 365 / Microsoft 365

Job description

Benefits:

• Health insurance
• Paid time off
• 401(k)
• Competitive salary
• Dental insurance

As an Assistant Clinic Director at Ellie Mental Health, you'll share our vision for improving and expanding access to quality mental health care and thrive in an environment driven by our core values of authenticity, humor, compassion, creativity, acceptance, and determination.

The Assistant Clinic Director is responsible for supporting the Clinic Director in the oversight of performance and operations of the clinic. This role supports the Clinic Director and clinic staff, assists with staffing needs, provides resource support, and performs administrative oversight. You’ll share our vision for improving and expanding access to quality mental health care and thrive in an environment driven by our core values of authenticity, humor, compassion, creativity, acceptance, and determination.

Ellie was proudly founded on the principle of destigmatizing mental health. The mental health industry is full of barriers, and we’ve made it our goal to fill the gap and find innovative ways to break down these barriers for the communities we serve.

We Offer

• Unique pay model with industry leading compensation
• Comfortable, furnished offices and clinic environment
• A company rooted in values of creativity, humor, compassion, acceptance, determination, and authenticity
• Dental and Medical benefits.

Tasks & Responsibilities

Supervision and Consultation

• Participate in the weekly Clinic Director meeting
• Participate in the weekly Clinic Manager meeting
• Provide 1:1 consultation with all therapy staff to review productivity, caseload, and clinical documentation

Administrative

• Troubleshoot issues within Valant, Teams, Outlook, and billing
• Review EHR service lines and complete Error Correction Form as needed
• Monitor Clinic capacity and practice patterns by assisting in creation of Clinic Heath Card
• Support clinic staff development to ensure accurate use of Valant
• Partner with CD to support administrative changes as needed
• Coordinate with CD to support the hiring process, including screening, interviewing, and onboarding

Clinic Oversight

• Assist CD with monitoring and managing clinic office schedules
• Provide timely response to concerns raised by clients, clinicians, or external stakeholders
• Check clinic performance data weekly and assist CD with identifying opportunities to improve clinic functioning and quality of client care
• Maintain agreed upon clinical client caseload

Required Skills/Abilities

• Candidates must have clinical licensure in Massachusetts and be able to supervise. (LMHC or LICSW)
• Strong leadership, problem-solving, and executive skill sets
• Strong working knowledge of state requirements regulating mental health practice
• Excellent verbal and written communication skills; Excellent interpersonal and customer service skills. Excellent organizational skills and attention to detail
• Working understanding of human resource principles, practices, and procedures
• Excellent time management skills with a proven ability to meet deadlines
• Ability to function well in a high-paced and changing environment
• Proficient with Microsoft 365 applications
• Adept at learning and navigating Electronic Health Record systems

Required Qualifications and Skills:

• Candidates are required to have a master’s degree in one of the behavioral sciences or related fields from an accredited college or university and on track to obtain licensure in their designated field
• Required experience with completing DAs, treatment plans and clinical case notes
• Effective written and verbal communication skills
• Ability to demonstrate and model stable, appropriate boundaries with clients
• Ability to complete and submit documentation of services and other documents in a timely manner
• Comfort and familiarity working with a diverse client base
• Proficient in the use of Office 365 and Electronic Health Record systems (Valant experience a plus!)