Assistant Client Services Manager

United Business Bank; Indiana (PA); On-site; USD 58,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401k with matching

Paid time off

Flexible spending accounts

Employee assistance program

Free checking and savings accounts

Job summary

United Business Bank Crawford Office seeks an experienced Assistant Client Service Manager to oversee daily branch operations, back up the Client Service Manager in their absence, and ensure efficient teller, new account and back-office processes. This role focuses on accuracy, customer service, staff support, and cross-selling bank products.

The ACSM reviews management reports, handles data processing issues and supports the Director of Branch Administration with special projects.

Qualifications

• High school diploma or equivalent.
• Knowledge of Teller, New Account and Operations procedures; thorough understanding of banking regulations and standard banking practices.
• Previous management experience and a minimum of 3 years bank experience in Operations.

Responsibilities

• Oversee day-to-day branch operations and back up the Client Service Manager in their absence.
• Actively cross-sell bank products and support staff in cross-selling efforts.
• Review management reports and daily callback, solve problems with item and data processing, assist the Director of Branch Administration with duties and projects.

Skills

Professional appearance

Microsoft Office

Hardware operation

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

United Business Bank is looking for an experienced Assistant Client Service Manager (Assistant Branch Service/Branch Operations Manager) for our Crawford Office.

POSITION PURPOSE

The Assistant Client Service Manager (ACSM) is responsible for the day to day management of the branch and for backing up the Client Service Manager in their absence. They are responsible for providing and managing the efficient, effective and accurate performance of all the Operations Functions of the branch including Teller functions, New Account functions and background operations tasks and duties. The ACSM is also responsible for actively cross-selling Bank products and services and to provide support to the staff in their cross-selling efforts. The ACSM also performs a variety of daily tasks including the review of management reports and daily callback, solving problems associated with item and data processing, and assisting the Client Service Manager, Regional Branch Administrator and the Director of Branch Administration with duties and projects as requested. The ACSM will ensure that clients are served promptly, courteously, efficiently and professionally.

QUALIFICATIONS

Education/Certification: High school graduate or equivalent.

Required Knowledge: Knowledge of Teller, New Account and Operations procedures. Thorough understanding of banking regulations and standard banking practices.

Experience Required: Previous management experience and a minimum of 3 years bank experience in Operations Department.

Skills/Abilities

• Professional appearance, dress and attitude.
• Ability to use Microsoft Office software package.
• Ability to operate related computer hardware and other business equipment.

Compensation

Hiring Salary Range: $57,783.96 to $60,000.

This compensation information is United Business Bank's good-faith estimate and is provided pursuant to Colorado's Equal Pay for Equal Work Act. Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The base pay and target incentive (if applicable) will be finalized at offer.

We offer competitive financial compensation, including various compensation plans and a solid benefits package for regular full-time salaried and hourly positions.

• Medical, Dental, Vision Insurance at a shared premium cost.
• 401k With Matching Contributions.
• Paid Time Off – accrued vacation and sick time, 1 float day, 11 paid holidays.
• Flexible Spending Accounts – Healthcare, Dependent Care, Transit & Parking Options.
• Employee Assistance Program, 100% employer cost.
• Employees are offered a free checking and savings account, plus free orders of personal size checks.

Application window is anticipated to close October 2, 2026.

About us...

We are a publicly traded Regional Bank with over $2.5B in assets and 34 offices in 5 states.

We have an entrepreneurial spirit and focus on the community by specializing in small to medium sized business clients. Our single point of contact model delivers outstanding customer service. United Business Bank's comprehensive benefit package includes medical, dental, vision, 401K, long and short term disability insurance, flexible spending account, a generous vacation and sick policy.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.