Assistant Classroom A/V Services Manager

UC Santa Barbara; Santa Barbara (CA); Hybrid; USD 80,000 - 86,000; Full time

Benefits offered by this job

Full Benefits

Job summary

UC Santa Barbara seeks an Assistant Classroom A/V Services Manager to lead Classroom A/V Services (CAVS), supervise three full-time career staff and up to 35 student staff, and manage 275 instructional spaces across campus. You will develop training, optimize workflows, and coordinate imaging, hardware, and software across Mac/PC platforms.

In collaboration with the CAVS Manager, you will implement efficient processes, supervise scheduling, and advise on computer replacement cycles, while

Qualifications

• Bachelor's Degree in a related area or equivalent experience
• 4+ years in related area and/or equivalent experience
• 1+ years leading, supervising and coordinating the work of others
• 2+ years supporting hardware & software installation and troubleshooting
• 2+ years experience using deployment and management tools
• 2+ years experience in desktop and A/V support in a fast-paced helpdesk environment
• Evidence of strong interpersonal communications skills
• Proficient technical skills including Mac/PC, web development, online conferencing, multimedia and emerging technologies
• Demonstrated ability to manage technical staff
• Thorough knowledge of desktop and business/technical support systems

Responsibilities

• Manages daily operations for Classroom A/V Services
• Supervises three full-time career staff and up to 35 student staff
• Hires, onboards and manages student staff, including training and payroll management
• Oversees equipment inventory and imaging across 275 instructional spaces
• Advises on replacement cycle for computers and related resources
• Establishes streamlined operational processes with the CAVS Manager
• Provides on-site and in-person staff supervision and support

Skills

Interpersonal skills

Mac/PC support

A/V systems

Staff supervision

Project management

Online conferencing

Multimedia tech

Hardware troubleshooting

Desktop imaging

Education

Bachelor's Degree or equivalent experience

Tools

Deployment tools

Imaging tools

Mac imaging

Job description

Job Posting Details

• Position Number: 40071416
• Payroll Title: BUS TCHL SUPP SUPV 1 (007560)
• Job Code: 007560
• Job Open Date: 9/4/26
• Application Review Begins: 9/22/26
• Department Code (Name): INSTRUCTIONAL DEVELOPMENT (INST)
• Percentage of Time: 100
• Union Code (Name): 99 – Non-Represented
• Employee Class (Appointment Type): Staff: Career
• FLSA Status: Exempt
• Classified Indicator Description (Personnel Program): PSS
• Salary Grade: Grade 21

• Pay Rate/Range: The budgeted salary range that the University reasonably expects to pay for this position is $80,000 to $86,000/year. Salary offers are determined based on final candidate qualifications and experience; the budget for the position; and the application of fair, equitable, and consistent pay practices at the University. The full salary range for this position is $73,800 to $131,200/year.

• Work Location: 1150 Kerr Hall
• Working Days and Hours: Monday-Friday; 8am-5pm
• Benefits Eligibility: Full Benefits
• Type of Remote or Hybrid Work Arrangement, if applicable: Hybrid (Both UC & Non-UC locations)

Department Marketing Statement

Instructional Development, part of Academic Affairs Information Technology (AAIT), supports the university’s academic and instructional mission by delivering reliable and integrated technology services that enhance teaching, learning, and academic administration. As a service organization, AAIT provides technology services for General Assignment classrooms, departmental classrooms, and computer labs, along with campus-wide instructional technologies and audio-visual and video production services. AAIT also supports the technology needs of senior campus leadership, Academic Affairs offices, the Academic Senate, and core academic administrative systems. Working in collaboration with campus IT partners and units, AAIT ensures that faculty, staff, and students have access to dependable technologies and services that support diverse disciplines, teaching approaches, and learning environments.

Benefits Of Belonging

Working at UC means being part of this vibrant institution that shines a light on what is possible. People make UC great, and UC recognizes your contributions by making this a great place to work. Excellent retirement and health are just one of the rewards.

Brief Summary Of Job Duties

The Assistant Classroom A/V Services Manager supports the daily operations of Classroom A/V Services (CAVS) under the direction of the Classroom A/V Services Manager. CAVS provides instructional technical support for A/V equipment across approximately 275 campus instructional spaces, and this position directly supervises three full‑time career staff and up to 35 student staff. The Assistant Manager manages office workflows and scheduling, develops comprehensive training materials, and conducts quarterly training sessions for both instructional and event A/V support. In coordination with the CAVS Manager, this position establishes streamlined operational processes and advises on support for the maintenance, repair, and utilization of all classroom A/V and computing resources. Additionally, the Assistant Manager supervises staff providing on‑site and in person assistance, oversees equipment inventory, manages machine imaging for Mac and PC platforms within these instructional spaces, and advises on the associated computer replacement cycle.

Required Qualifications

• Bachelor's Degree in related area and / or equivalent experience / training
• 4+ years in related area and/or equivalent experience
• 1+ years leading, supervising and coordinating the work of others
• 2+ years supporting hardware & software installation and troubleshooting
• 2+ years experience using deployment and management tools
• 2+ years experience in desktop and A/V support in a fast‑paced, helpdesk environment
• Evidence of strong interpersonal communications skills.
• Exhibited proficient technical skills / experience including Mac / PC, web development, on‑line conferencing, multimedia, presentation tools, and emerging technologies.
• Demonstrated effective skills in managing technical staff.
• Thorough knowledge of desktop and business / technical support systems, including working knowledge of microcomputer and workstation hardware, operating systems and network hardware and software.

Preferred Qualifications

• Demonstrated experience using strong organizational and project management skills.
• Comprehensive understanding of other areas of IT.
• Proven history in supervision and management of students and other employees in a university environment.

Special Conditions Of Employment

• Ability to work occasional nights and weekends.
• Satisfactory criminal history background check
• UCSB is a Tobacco-Free environment

Misconduct Disclosure Requirement

As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.

"Misconduct" Means Any Violation Of The Policies Governing Employee Conduct At The Applicant’s Previous Place Of Employment, Including, But Not Limited To, Violations Of Policies Prohibiting Sexual Harassment, Sexual Assault, Or Other Forms Of Harassment, Or Discrimination, As Defined By The Employer. For Reference, Below Are UC’s Policies Addressing Some Forms Of Misconduct

• UC Sexual Violence and Sexual Harassment Policy
• UC Anti-Discrimination Policy
• Abusive Conduct in the Workplace

Job Functions And Percentages Of Time

Managerial & Administrative (40%)

Manages daily operations and scheduling for Classroom A/V Services. Supervises technical support response for approximately 275 instructional and department classrooms across campus, including computer labs. Enforces staffing and operating policies for Classroom A/V Services at the direction of the Classroom A/V Services Manager. Hires, onboards and manages student staff, including training and payroll management. Supervises and advises on training of full-time staff. Assigns duties to full time and student staff to ensure efficient delivery of all services offered by Classroom A/V Services to the campus community. Manages concurrent scheduling of equipment and personnel to avoid allocation conflicts. Advises the Classroom A/V Services Manager regarding operational and support concerns, while proactively identifying and communicating technical or administrative issues. Directly supervises three full-time career staff and up to 35 student staff to ensure operational goals and service standards are met. Monitors and adjusts daily workloads of staff to ensure efficient support delivery. Establishes clear performance expectations and conducts regular evaluations to maintain staff accountability and support professional development.

Instructional Systems Support and Computing Operations 30%

Under the guidance of the CAVS Manager, Manages Classroom Technology Specialists in the provisioning, software installation, and machine imaging across approximately 275 instructional spaces, departmental areas, and computer labs, including the creation and maintenance of core "golden images." Supervises the incident management and triage workflow for Tier 2 and Tier 3 technical tickets, prioritizing requests, assigning tasks, and acting as the primary point of escalation and resolution. Oversees the deployment of quarterly software installations and utilizes specialized management tools to maintain a consistent system state across all managed machines. Collaborates with the AAIT administrative team to advise on computer upgrades, while ensuring all associated technical documentation remains updated. Coordinates with campus engineers, network specialists, and affiliated staff to secure necessary infrastructure for classes and events. Serves as the primary point of contact for real-time troubleshooting and technical problem resolution in high-pressure environments, including unstaffed venues.

Consultation (15%)

Consults with and instructs faculty, staff and students on the effective use of equipment to improve classroom and event presentations and productions. Participates in regular meetings with classroom technology staff to provide expert recommendations and resolve operational issues. Provides information to faculty, staff and students regarding classroom resources and services.

Fiscal Management (15%)

Assists the Classroom A/V Services Manager in analyzing the budget and making recommendations to the Classroom A/V Services Manager in matters of purchasing, staffing, and long range planning. Reviews monthly expense and income reports with the Classroom A/V Services Manager. Supervises collection of instructional technology usage data.

UC Vaccination Programs Policy

As a condition of employment, you will be required to comply with the University of California Policy on Vaccinations Programs.

As a condition of Physical Presence at a Location or in a University Program, all Covered Individuals* must participate in any applicable Vaccination Program by providing proof that they are Up-to-Date with any required Vaccines or submitting a request for Exception in a Mandate Program or properly declining vaccination in an Opt-Out Program no later than the Compliance Date (Capitalized terms in this paragraph are defined in the policy.). Federal, state, or local public health directives may impose additional requirements.

For more information, please visit University of California Policy on Vaccinations – https://policy.ucop.edu/doc/5000695/VaccinationProgramsPolicy

• Covered Individuals: A Covered Individual includes anyone designated as Personnel or Students under this Policy who physically access a University Facility or Program in connection with their employment, appointment, or education/training. A person accessing a Healthcare Location as a patient, or an art, athletics, entertainment, or other publicly accessible venue at a Location as a member of the public, is not a Covered Individual.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

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