Endpoint Infrastructure Engineer

University of California - Santa Barbara; Santa Barbara (CA); Hybrid; USD 92,000 - 110,000; Full time

Job summary

University of California - Santa Barbara seeks an Endpoint Infrastructure Engineer to support PBS and College IT across Windows and cloud services. You will deploy, secure and maintain endpoint solutions, AD tasks, and related networking duties to serve staff, faculty and students.

The role requires collaboration with multiple teams, strong scripting and security skills, and a commitment to reliable desktop service delivery in a hybrid work environment.

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• 1–3 years of experience in proactive defense, incident response, and analysis.
• 1–3 years of experience with planning for deployment and creating feedback mechanisms.
• 1–3 years of in-depth experience with network diagnostic and performance management tools and software.

Responsibilities

• Endpoint, AD and network support for PBS and CIT.
• Deploy and maintain Windows and cloud-based services with Desktop Services.
• Plan, test, secure and maintain services used by staff, faculty and students.
• Escalation point for complex desktop problems and training for staff.

Skills

Bachelor's degree (related field)

Proactive defense

Incident response

Network diagnostics

Education

Bachelor's degree in related area

Tools

SCCM

JAMF

Active Directory

Unifi</br>Wireless

Job description

Job ID: 88551

Location: UCSB Campus

Full/Part Time: Full Time

Position Number: 40035985

Payroll Title: INFO SYS ANL 3 TX (005462)

Job Code: 005462

Department Code (Name): PSYC (PSYCHOLOGICAL & BRAIN SCIENCES)

Union Code (Name): TX - Technical Professionals

Employee Class (Appointment Type): Staff: Career

FLSA Status: Exempt

Classified Indicator Description (Personnel Program): PSS

Salary Grade: STEPS

Pay Rate/Range: The budgeted salary range that the University reasonably expects to pay for this position is $92,394 to $110,000/year. Salary offers are determined based on final candidate qualifications and experience; the budget for the position; and the application of fair, equitable, and consistent pay practices at the University. The full salary range for this position is $92,394 to $169,670.88/year.

Work Location: Life Sciences Building 2308

Working Days and Hours: M-F, 8am-5pm

Benefits Eligibility: Full Benefits

Type of Remote or Hybrid Work Arrangement: Hybrid (Both UC & Non-UC locations)

Brief Summary of Job Duties

The Endpoint Infrastructure Engineer is an integral member of the College IT (CIT) and Psychological and Brain Science (PBS) departments, in service to PBS, and other CIT supported groups. Provides technical expertise and a high-level of service for Endpoint, Active Directory and network support. Responsible for deployment and upkeep of various Windows and cloud-based services in coordination with the Manager of Desktop Services. Plans, implements, tests, secures and maintains services used by staff, faculty and students across multiple departments and organizations. Serves as an escalation point for complex problems relating to desktop support and endpoint infrastructure. Trains user support staff on various topics pertaining to projects and matters of expertise.

Required Qualifications

• Bachelor's degree in related area or equivalent experience/training
• 1-3 years Experience with proactive defense, incident response and analysis
• 1-3 years Experience with planning for deployment and creation of feedback mechanisms
• 1-3 years In-depth experience with network diagnostic and performance management tools and software

Preferred Qualifications

• Broad and advanced IT skill set and knowledge.
• Ability to plan, execute and maintain projects of medium complexity and scale.
• Ability to identify opportunities to leverage technology to drive research and instructional success.
• Ability to analyze and solve moderately complex issues with computing devices, servers and systems in an academic and research setting.
• Demonstrated comprehensive understanding of how system management actions affect other systems, system users and dependent / related functions. Ability to write documentation in a clear and concise manner for both technical and non-technical readers.
• Advanced knowledge of computer security tools and demonstrated skills at developing and administering complex security controls and configurations in a heterogeneous environment.
• Demonstrated skills associated with adapting equipment and technology to serve user needs.
• Demonstrated experience writing and editing complex scripts used to perform system maintenance and administration.
• Thorough and broad knowledge and experience working with wireless network management systems, specifically Ubiquiti Unifi software and access points. Advanced knowledge of Microsoft Active Directory, including best practices, security, and maintenance.
• Familiarity and experience with MDM services and modern endpoint device management techniques.
• Strong teamwork skills and ability to collaborate with colleagues of various technical abilities.
• Interpersonal skills sufficient to work with both technical and non-technical personnel at various levels in the organization.
• Ability to elicit and communicate technical and non-technical information in a clear and concise manner.
• Self-motivated and possess the ability to work independently and as part of a team.
• Able to learn effectively and meet deadlines.
• Accomplishes tasks in a detail oriented and thorough manner, ensures the core issue is solved and follows up as appropriate.

Special Conditions of Employment

• Satisfactory criminal history background check
• UCSB is a Tobacco-Free environment

Misconduct Disclosure Requirement

As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.

"Misconduct" means any violation of the policies governing employee conduct at the applicant's previous place of employment, including, but not limited to, violations of policies prohibiting sexual harassment, sexual assault, or other forms of harassment, or discrimination, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct:

• UC Sexual Violence and Sexual Harassment Policy
• UC Anti-Discrimination Policy
• Abusive Conduct in the Workplace

Job Functions and Percentages of Time

• 25% Endpoint Device Management - Designs, develops and supports critical endpoint infrastructure, including but not limited to Windows OS, MacOS, iOS, SCCM, JAMF, mobile device management, antivirus, file sharing, databases, license management, advanced scientific applications, and cloud based services. Maintains experience with and expertise in scientific software programs and workflows, particularly those by Psychology and Brain Science researchers. Analyzes environment and designs, implements and supports services and tools to meet faculty, staff and scientific computing needs. Maintains a high level of understanding of industry practices. Evaluates and tests new systems and services. Develops moderately complex software and scripts to accomplish tasks and streamline workflows. Performs regular security audits and verifies compliance with requirements and policies.
• 25% Active Directory Administration - Develops and maintains Active Directory identity infrastructure with oversight from Manager of Desktop Services. Ensures health and integrity of domains and critical supporting Operating Systems, services and computers. Coordinates necessary updates to maintain high levels of functionality and security. Implements and develops tools, extensions and scripts to enhance the Active Directory service for LSCG staff and supported users. Performs regular security audits and verifies compliance with requirements and policies.
• 25% Storage Engineer & Network Support - Defines, designs, and implements storage solutions based on users' needs. Configures and deploys data storage infrastructure and helps to manage user access to various shared resources. May perform networking tasks to interconnect servers or components of clusters to storage infrastructure. Creates usage reports and identifies areas which need improvement.
• 15% Tier III Desktop Support - Serves as a point of escalation for desktop support technicians. Provides high level support for Windows desktop OS. Develops scripts and programs to assist in desktop support workflows. Coordinates with Helpdesk Manager and User Support Manager to investigate processes, techniques and tools to bolster desktop support operations. Facilitates research needs in Psychology and other supported departments.
• 10% Training and Mentorship - Assists in training and development of desktop support staff. Develops and maintains internal training materials and public documentation and webpages pertaining to Desktop, Mobile, Server, Active Directory, Wireless, and other areas. Holds regular training briefings for all desktop support staff pertaining to existing and new services.

UC Vaccination Programs Policy

As a condition of employment, you will be required to comply with the University of California Policy on Vaccinations Programs.

As a condition of Physical Presence at a Location or in a University Program, all Covered Individuals* must participate in any applicable Vaccination Program by providing proof that they are Up-to-Date with any required Vaccines or submitting a request for Exception in a Mandate Program or properly declining vaccination in an Opt-Out Program no later than the Compliance Date (Capitalized terms in this paragraph are defined in the policy.). Federal, state, or local public health directives may impose additional requirements.

For more information, please visit University of California Policy on Vaccinations - https://policy.ucop.edu/doc/5000695/VaccinationProgramsPolicy

*Covered Individuals: A Covered Individual includes anyone designated as Personnel or Students under this Policy who physically access a University Facility or Program in connection with their employment, appointment, or education/training. A person accessing a Healthcare Location as a patient, or an art, athletics, entertainment, or other publicly accessible venue at a Location as a member of the public, is not a Covered Individual.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

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