Assistant Center Sales Manager, Upper East Side

EWC Growth; New York (NY); Presencial; USD 26.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

401k Plan

Life Insurance

Paid parental leave

Employee discount

Complimentary waxing services

Descripción de la vacante

EWC Growth LLC. seeks an Assistant Manager (ACSM) to lead the front of house team and drive guest satisfaction. You will partner with the Center Sales Director to boost KPI’s, guest acquisition, retention, and retail sales while developing staff and ensuring operational standards.

This is a full-time hourly role with benefits and a commission component tied to monthly sales targets. Strong POS and scheduling software experience is required.

Formación

• Demonstrated leadership experience in retail or service environments.
• Strong communication and interpersonal skills with customers and team.
• Ability to train, schedule, coach, and develop staff in a fast-paced setting.

Responsabilidades

• Lead front of house team to deliver exceptional guest experiences.
• Partner with Center Sales Director to drive KPI’s, sales and retention.
• Manage scheduling, payroll, and time sheets; support inventory and processes.
• Oversee guest services, payments, marketing programs, and safety standards.

Conocimientos

People management

Customer service

Communication

Fast-paced environment

Herramientas

POS systems

Scheduling software

Descripción del empleo

Our Assistant Manager (ACSM) is responsible for leading our front of house team on creating an exceptional guest experience and ensuring all EWC Growth core values are consistently applied. As a member of the center leadership team, you will partner with the Center Sales Director to drive KPI’s + sales through guest acquisition, retention, retail product sales, and team development. This is a full time, hourly position.

Responsibilities:

• Helps with personnel management, which includes training, scheduling, and coaching associates
• Schedules shifts and helps facilitate weekly or monthly Strut or one on one meetings
• Reviews daily employee timesheets and submits for payroll processing
• Monitors, evaluates, and helps maximize customer service delivery and customer satisfaction
• Administer check-ins and check-outs as required.
• Process guest payments, refunds, and appointment requests as required.
• Organize the Reservation Book based on Guest requests and Associate availability
• Responsible for educating all guests on benefits and savings of Wax Passes and consistency with waxing which will result in package sales.
• Helps develop and implement the store marketing program
• Assists with inventory (retail and COGS) and reviews all inventory counts on a weekly and monthly basis.
• Helps oversee Center maintenance, including cleanliness, safety, and organization
• Onboards and trains all new Guest Service Associates
• Co-Leads Strut sessions with Center Manager
• Responsible for weekly bank deposits and reconciliation of cash received
• Ensure all areas of the Center, including storage room and desk are neat, clean and organized
• Performs other duties as assigned

Requirements

• 2+ years of management experience, preferably in a retail environment; Key Holders strongly encouraged to apply
• Knowledge of POS systems
• Knowledge of Computerized Scheduling Systems
• Excellent interpersonal and communication skills including written communication
• Strong organizational skills with the ability to work in a fast-paced environment
• Ability to operate machinery such as a copy or fax machine
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at a time

Benefits

• $19-$23 per hour (determined based on experience) + up to $6k in annual commission based on monthly sales targets + additional commission collected on wax passes sold
• Medical, Dental, and Vision insurance
• 401k Plan
• Life Insurance policy
• Paid parental leave
• 50% off retail products
• Complimentary waxing services at any of our centers!

EWC Growth participates in E-Verify. All offers of employment are contingent upon the successful completion of the E-Verify process.