Assistant Center Operations Director

Concentra, Inc.; Tulsa (OK); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

401(k) Retirement Plan with Employer**

Life & Disability Insurance

Paid Time Off & Extended Illness Days

Colleague Referral Bonus Program

Tuition Reimbursement

Dependent Care Spending Account

Employee Discounts

Job summary

Concentra, Inc. is seeking an Assistant Center Operations Director to support the Center Operation Director in delivering high-quality care and service. You will lead center staff, oversee daily operations, patient flow, and facility management while collaborating with medical providers to ensure exceptional patient care.

You’ll assist with staffing, budgeting, training, and policy implementation, maintaining strong customer relations and compliance with HIPAA and other regulations.

Qualifications

• Bachelor’s degree in Business Administration or Healthcare Administration preferred.
• Equivalents with related work experience considered.
• Minimum one year of direct management experience in a healthcare setting.
• Six months of healthcare experience preferred.

Responsibilities

• Lead and manage center support staff to ensure optimal care and service.
• Assist Center Operation Director with hiring, training and performance management.
• Oversee daily center operations and patient flow.
• Coordinate center activities, budgeting and policy development.
• Provide on-site nursing supervision and billing counseling as needed.
• Maintain exceptional customer service and professional facility standards.

Skills

Service mentality

Attention to detail

Initiative

Flexibility

Customer service

Leadership

Education

Bachelor’s degree in Business Administration

Healthcare Administration degree or related field

Equivalent work experience

Some college coursework in related field

Tools

Microsoft Word

Microsoft Excel

Job description

Overview

Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.

As an Assistant Center Operations Director (ACOD), you will assist and support the Center Operation Director with ensuring that the optimal level of care and customer service is delivered to all customers. The ACOD will assist with leading and managing center support staff and overseeing the daily operations of the medical facility. The ACOD will also assist with coordinating center activities, general facility management, overseeing patient flow throughout the center and supporting the medical providers in the delivery of patient care. Daily interaction with colleagues and patients is required through hands-on center activity including patient registration, checkout and patient care.

• 401(k) Retirement Plan with Employer Match
• Life & Disability Insurance
• Paid Time Off & Extended Illness Days Offered
• Colleague Referral Bonus Program
• Tuition Reimbursement
• Dependent Care Spending Account
• Employee Discounts

This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws.

• Assists in planning and preparing work schedules and assigns colleagues to specific duties
• Assists in ensuring the financial performance of the center
• Assists in developing and maintaining new policies, procedures and training programs for the assigned center
• Assists with hiring, training, and evaluating Center operations colleagues in consultation with Human Resources
• Assists Center Operation Director with the hiring, training, disciplining and terminating of back office personnel
• Assists in the preparation and review of operational reports and schedules to ensure accuracy and efficiency
• Assists Center Operation Director in conjunction with Human Resources in the implementation of Human Resource policies and procedures for Center personnel
• Assists in preparing annual budgets
• Assists with on-site tours and training of Center personnel to present clinic services to clients to ensure achievement of established goals
• Provides technical support and/or resources to client and Center personnel
• Assists with managing on-site nursing services provided by Center to client companies, including billing counseling, and supervision of on-site personnel
• Administers testing by medical staff to ensure proper performance, and ensures all certifications are current and regulatory procedures are adhered
• Assists in monitoring marketplace trends and gathers competitive information
• Assists in coordinating and consolidating services with local vendors to obtain best prices for goods and services obtainedFacilitates productivity and customer service
• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job
• Duties, responsibilities and activities may change at any time with or without notice
• Ensure the delivery of exceptional customer service by self and the center colleagues by putting all customers (internal and external) first and displaying
• Establish and maintain a warm, welcoming and professional atmosphere for our colleagues and customers
• Provide a professional facility to welcome our patients and guests to include managing the appearance and overall condition and aesthetics of the center
• Maintain excellent client and patient relations by ensuring needs and expectations are consistently met
• Ensure that patients are treated as individuals and are attended to expeditiously and courteously by colleagues
• Lead by example – Acquire a firsthand knowledge of daily center operations and participate in center floor work on a routine basis
• Demonstrate exceptional leadership skill by ensuring that patients are treated with competence and provided with exceptional professional healthcare
• Guide the center team in continuous improvement projects as necessary based on review of center performance metrics
• Financial management and oversight (in the absence of the Center Operation Director)

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

• Some college courses in Business Administration, Healthcare Administration, or related field
• Bachelor’s degree in Business Administration, Healthcare Administration, or related field or equivalent directly related work experience preferred
• In lieu of an undergraduate degree, the ratio is 1:1 meaning one year of college is equal to one year of directly related work experience and vice versa

Job-Related Experience

• Customarily has at least one year of direct management experience
• Customarily has at least six months of healthcare experience

Job-Related Skills/Competencies

• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
• Strong service mentality and a focus on achieving all aspects of defined service standards
• Excellent telephone and personal etiquette
• Warm, positive, energetic, and professional demeanor
• Excellent oral and written communication skills
• Tactful and diplomatic communication style
• Working knowledge of principles and practices of personnel recruitment, selection, coaching and other aspects of performance management
• Performance assessment skills
• Continued focus on self-development
• Proficient in computer applications such as Word and Excel
• Ability to coordinate and prioritize multiple tasks and work on multiple projects/tasks simultaneously in a fast-paced environment without direct supervision
• Ability to identify areas of opportunity, develop a plan of action to improve, implement and evaluate plan effectively
• Ability to resolve colleague, client and patient issues in an effective and timely manner