Medical Assistant Lead

Concentra; Columbus (OH); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

401(k) Retirement Plan with Employer/

Medical, Vision, Prescription, Tele 건강

Job summary

Concentra in Columbus, OH seeks an Assistant Center Operations Director to support the Center Operation Director in delivering high quality patient care and service excellence.

The role focuses on staffing, daily operations, patient flow, and coordination with healthcare providers, with hands-on involvement in registration, checkout and center activities. Strong leadership and healthcare operations experience are essential.

Qualifications

• Minimum 1 year of direct management experience.
• Healthcare experience preferred.
• Strong leadership and organizational skills.

Responsibilities

• Assists in planning and preparing work schedules and assigns colleagues to specific duties.
• Assists in ensuring the financial performance of the center.
• Assists in developing and maintaining new policies, procedures and training programs for the assigned center.
• Assists with hiring, training, and evaluating Center operations colleagues in consultation with Human Resources.
• Assists Center Operation Director with the hiring, training, disciplining and terminating of back office personnel.
• Assists in the preparation and review of operational reports and schedules to ensure accuracy and efficiency.
• Assists Center Operation Director in conjunction with Human Resources in the implementation of Human Resource policies and procedures for Center personnel.
• Assists in preparing annual budgets.
• Assists with on‑site tours and training of Center personnel to present clinic services to clients to ensure achievement of established goals.
• Provides technical support and/or resources to client and Center personnel.
• Assists with managing on‑site nursing services provided by Center to client companies, including billing counseling, and supervision of on‑site personnel.
• Administers testing by medical staff to ensure proper performance, and ensures all certifications are current and regulatory procedures are adhered.
• Assists in monitoring marketplace trends and gathers competitive information.
• Assists in coordinating and consolidating services with local vendors to obtain best prices for goods and services obtained; facilitates productivity and customer service.
• Ensure the delivery of exceptional customer service by self and the center colleagues by putting all customers first and displaying a warm, welcoming and professional atmosphere for our colleagues and customers.
• Maintain excellent client and patient relations by ensuring needs and expectations are consistently met; ensure that patients are treated as individuals and attended to expeditiously and courteously by colleagues.
• Lead by example – Acquire a firsthand knowledge of daily center operations and participate in center floor work on a routine basis.
• Demonstrate exceptional leadership skill by ensuring that patients are treated with competence and provided with exceptional professional healthcare.
• Guide the center team in continuous improvement projects as necessary based on review of center performance metrics.
• Financial management and oversight (in the absence of the Center Operation Director).

Skills

Service Mentality

Attention to Detail

Sense of Urgency

Initiative

Flexibility

Customer service

HIPAA/PHI handling

Communication skills

Team leadership

Problem solving

Computer skills (Word, Excel)

Education

Bachelor’s degree in Business Administration/Healthcare Administration

Some college courses in Business Administration

Equivalent work experience in lieu of degree

Tools

Microsoft Word

Microsoft Excel

CRM systems

Budgeting software

Job description

Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.

As an Assistant Center Operations Director (ACOD), you will assist and support the Center Operation Director with ensuring that the optimal level of care and customer service is delivered to all customers. The ACOD will assist with leading and managing center support staff and overseeing the daily operations of the medical facility. The ACOD will also assist with coordinating center activities, general facility management, overseeing patient flow throughout the center and supporting the medical providers in the delivery of patient care. Daily interaction with colleagues and patients is required through hands‑on center activity including patient registration, checkout and patient care.

Responsibilities

• Assists in planning and preparing work schedules and assigns colleagues to specific duties
• Assists in ensuring the financial performance of the center
• Assists in developing and maintaining new policies, procedures and training programs for the assigned center
• Assists with hiring, training, and evaluating Center operations colleagues in consultation with Human Resources
• Assists Center Operation Director with the hiring, training, disciplining and terminating of back office personnel
• Assists in the preparation and review of operational reports and schedules to ensure accuracy and efficiency
• Assists Center Operation Director in conjunction with Human Resources in the implementation of Human Resource policies and procedures for Center personnel
• Assists in preparing annual budgets
• Assists with on‑site tours and training of Center personnel to present clinic services to clients to ensure achievement of established goals
• Provides technical support and/or resources to client and Center personnel
• Assists with managing on‑site nursing services provided by Center to client companies, including billing counseling, and supervision of on‑site personnel
• Administers testing by medical staff to ensure proper performance, and ensures all certifications are current and regulatory procedures are adhered
• Assists in monitoring marketplace trends and gathers competitive information
• Assists in coordinating and consolidating services with local vendors to obtain best prices for goods and services obtained; facilitates productivity and customer service
• Ensure the delivery of exceptional customer service by self and the center colleagues by putting all customers (internal and external) first and displaying a warm, welcoming and professional atmosphere for our colleagues and customers
• Maintain excellent client and patient relations by ensuring needs and expectations are consistently met; ensure that patients are treated as individuals and attended to expeditiously and courteously by colleagues
• Lead by example – Acquire a firsthand knowledge of daily center operations and participate in center floor work on a routine basis
• Demonstrate exceptional leadership skill by ensuring that patients are treated with competence and provided with exceptional professional healthcare
• Guide the center team in continuous improvement projects as necessary based on review of center performance metrics
• Financial management and oversight (in the absence of the Center Operation Director)

Qualifications

• Some college courses in Business Administration, Healthcare Administration, or related field
• Bachelor’s degree in Business Administration, Healthcare Administration, or related field or equivalent directly related work experience preferred
• In lieu of an undergraduate degree, the ratio is 1:1 meaning one year of college is equal to one year of directly related work experience and vice versa

Job‑Related Experience

• Customarily has at least one year of direct management experience
• Customarily has at least six months of healthcare experience

Job‑Related Skills/Competencies

• Concentra Core Competencies: Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
• Ability to make decisions or solve problems using logic to identify key facts, explore alternatives, and propose quality solutions
• Outstanding customer service skills and ability to deal with people in a manner that shows tact and professionalism
• Ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
• Strong service mentality and focus on achieving all aspects of defined service standards
• Excellent telephone and personal etiquette
• Warm, positive, energetic, and professional demeanor
• Excellent oral and written communication skills
• Tactful and diplomatic communication style
• Working knowledge of personnel recruitment, selection, coaching and other aspects of performance management
• Performance assessment skills
• Continued focus on self‑development
• Proficient in computer applications such as Word and Excel
• Ability to coordinate and prioritize multiple tasks and work on multiple projects simultaneously in a fast‑paced environment without direct supervision
• Ability to identify areas of opportunity, develop a plan of action to improve, implement and evaluate plan effectively
• Ability to resolve colleague, client and patient issues in an effective and timely manner

Additional Data

• 401(k) Retirement Plan with Employer Match
• Medical, Vision, Prescription, Telehealth, and Dental Plans
• Life & Disability Insurance
• Paid Time Off & Extended Illness Days Offered
• Colleague Referral Bonus Program
• Tuition Reimbursement
• Commuter Benefits
• Dependent Care Spending Account
• Employee Discounts

This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state, or local fair employment practice laws.