Assistant Center Operations Director

Unity MSK; Portland (OR); On-site; USD 35,817 - 41,328; Full time

Job summary

A healthcare provider in Portland, Oregon is seeking an Assistant Center Operations Director to support administrative functions and ensure high-quality patient care. This role involves managing daily operations, overseeing staff, and enhancing service standards. Candidates should have strong organizational, communication, and interpersonal skills, along with experience in a medical setting. The salary range for this role is $26 - $30 per hour.

Qualifications

• Three years of experience in a medical setting preferred.
• Strong interpersonal skills, especially in patient relations.
• Excellent verbal and written skills necessary.

Responsibilities

• Assist in planning and preparing work schedules.
• Coordinate administrative functions of the medical practice.
• Ensure financial performance of the center.

Skills

Strong service mentality

Excellent telephone etiquette

Effective communication skills

Organizational skills

Ability to resolve issues

Tools

Word

Excel

Job description

About Northwest Extremity Specialists

Our team of doctors and staff provide full-service, state of the art orthopedic and podiatric care.

Job Description

The Assistant Center Operations Director (ACOD) will assist and support the Regional Operations Director with ensuring that the optimal level of care and patient service is delivered to all patients. The ACOD will assist with leading and managing center support staff and handling the daily operations of the front office.

The ACOD will assist with coordinating center activities, general facility management, advising patient flow throughout the center and supporting the medical providers in the delivery of patient care especially related to the patient intake and registration process.

Job Duties and Responsibilities

• Assists in planning and preparing work schedules and assigns colleagues to specific duties.
• Assists in ensuring the financial performance of the center.
• Assists in developing and maintaining new policies, procedures and training programs for the assigned center.
• Assists with hiring, training, and evaluating Center operations personnel.
• Assists in the preparation and review of operational reports and schedules to ensure accuracy and efficiency.
• Assists in preparing annual budgets
• Ensures all certifications are current and regulatory procedures are adhered.
• Coordinates all administrative (front office) functions of the medical practice.
• Assists in the development, review, and revision of standard operating policies and procedures in collaboration with senior management.
• Works in a collaborative role with the management team, staff and physicians in the clinical practices, as well as related departments throughout the organization.
• Other duties as assigned.
• Duties, responsibilities and activities may change at any time with or without notice.

Welcoming

• Strong service mentality and a focus on achieving all aspects of defined service standards
• Excellent telephone and personal etiquette
• Warm, positive, energetic demeanor

Respectful

• Effective oral and written communication skills
• Tactful and diplomatic communication style
• Outstanding professional demeanor
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies

Skillful

• Working knowledge of principles and practices of personnel recruitment, selection, coaching and other aspects of performance management
• Proficient in computer applications such as Word and Excel
• Strong organizational skills
• Ability to coordinate and prioritize multiple tasks and work on multiple projects/tasks simultaneously in a fast-paced environment without direct supervision
• Ability to identify areas of opportunity, develop a plan of action to improve, implement and evaluate plan effectively
• Ability to resolve colleague, client and patient issues in an effective and timely manner.

Experience

• Three (3) or more years of experience in medical setting preferred.
• Proficient computer skills preferred.
• Supervisory skills with previous medical office management and/or supervisory experience sufficient to address staffing and human resources preferred.
• Strong interpersonal skills, especially in the areas of patient and physician relations.
• Consistent track record with customer service, training, and ability to empower others to effect positive change.

Qualifications

• Employee must be in good standing (no documented counseling, suspension or disciplinary issues in a 12-month period).
• The employee must have at least 6 months consecutive service in his/her current position before he/she is eligible to apply.
• Excellent verbal/writing skills.
• Outstanding organizational abilities.
• The ability to work well under deadlines.
• Excellent telephone and inter-personal skills.
• Absolute discretion with regard to confidential information.

The Pay Range For This Role Is

26 - 30 USD per hour (NES - Cedar Mill)