Assistant Center Manager: Lead Sales & Guest Experience

NORTH AMERICAN WAX COMPANY LLC; Orland Township (IL); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Daily pay

Employee assistance program

Team member assistance fund

Culture committee

Referral bonus

Job summary

European Wax Center in Orland Park, IL is seeking an Assistant Center Manager to lead daily operations, drive sales, and safeguard guest experience. You will oversee a team of Guest Service Associates and Licensed Wax Specialists, ensuring smooth scheduling, inventory, and payroll while upholding health, safety, and brand standards.

This full‑time, in‑person role emphasizes guest satisfaction, team development, and adherence to KPI targets with opportunities for bonuses and career growth within

Qualifications

• 1+ years of experience in retail sales management, spa/salon operations, or hospitality leadership (or equivalent educational background).
• Strong sales background preferred.
• Ability to lead and motivate a team.
• Strong communication, organizational, and problem‑solving skills.
• Sales-driven with a focus on customer service excellence.
• Flexible availability, including evenings and weekends.
• Growth mindset is key!

Responsibilities

• Assist in leading and managing a team of Guest Service Associates and Licensed Wax Specialists.
• Drive center performance through sales goals, membership growth, and guest retention.
• Assist in scheduling, inventory, payroll, and daily operations.
• Ensure compliance with health and safety regulations and brand standards.
• Assist in coaching, training, and performance feedback to team members.
• Resolve guest concerns with professionalism and care.
• Learn and develop a deep understanding of KPI’s and speak to financial acumen.

Skills

Leadership

Sales

Customer service

Communication

Team motivation

Education

High school diploma or equivalent

Job description

European Wax Center in Orland Park, IL is seeking an Assistant Center Manager to lead daily operations, drive sales, and safeguard guest experience. You will oversee a team of Guest Service Associates and Licensed Wax Specialists, ensuring smooth scheduling, inventory, and payroll while upholding health, safety, and brand standards.

This full‑time, in‑person role emphasizes guest satisfaction, team development, and adherence to KPI targets with opportunities for bonuses and career growth within