Assistant Case Manager II - Patient Care & Coordination

Adaptationprofessionals; Anchorage (AK); On-site; USD 48,000 - 64,000; Full time

Job summary

The Alaska Native Tribal Health Consortium (ANTHC) in Anchorage, AK, is seeking an Assistant Case Manager II to support case management activities under supervision, including scheduling, reception, and records maintenance.

You will coordinate patient referrals, follow up after provider visits, and assist with referrals, diagnostics, telemedicine, and travel arrangements, while maintaining accurate medical records and schedules.

Qualifications

• Knowledge of customer service concepts and practice.
• Knowledge of multi-line telephone systems operation.
• Knowledge of privacy laws and regulations.
• Knowledge of basic medical terminology and clinic systems.
• Skill in oral and written communication.
• Skill in operating a personal computer utilizing software applications.
• Skill in maintaining and updating clinical schedules.
• Skill in establishing and maintaining cooperative working relationships with others.
• Skill in managing multiple priorities and tasks.

Responsibilities

• Under close supervision, supports Case Managers in the department through scheduling, reception, records maintenance, coordination with other hospital clinics, and general assistance.
• Coordinates patient referrals and ensures appropriate follow-up after provider sees patient.
• Assists with routine referrals per standard protocol, to include scheduling diagnostic studies, clinic appointments, telemedicine visits, field clinics, and verifies patient travel/housing arrangements.
• Assists nursing staff with admissions, lab/radiology order entry, and electronic forms.

Skills

Customer service

Multi-line phones

Privacy laws

Medical terminology

Oral and written communication

Computer literacy

Clinical scheduling

Team coordination

Education

High school diploma or GED

Tools

Cerner

Job description

The Alaska Native Tribal Health Consortium (ANTHC) in Anchorage, AK, is seeking an Assistant Case Manager II to support case management activities under supervision, including scheduling, reception, and records maintenance.

You will coordinate patient referrals, follow up after provider visits, and assist with referrals, diagnostics, telemedicine, and travel arrangements, while maintaining accurate medical records and schedules.