ASSISTANT CASE MANAGER, DRC

The GEO Group Australia Pty Ltd.; Ebensburg (Cambria County); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

401(k) Matching

Health Insurance

Vision Insurance

Life Insurance

Health Savings Account

Tuition Reimbursement

Employee Discount

Reduced Tuition Rates

Disability Insurance

Employee Assistance Program

401(k)

Pet Insurance

Dental Insurance

Paid Training

Flexible Spending Account

Job summary

The GEO Group Australia Pty Ltd. is seeking a frontline human services support professional in Ebensburg, PA to greet participants, handle intake, and provide essential office and client services.

You will assist case managers, maintain records, and help coordinate services for participants within the program. Ideal candidates have a high school diploma and at least six months in human services or related roles, with strong customer service, communication, and organizational skills.

Qualifications

• High school diploma required; college coursework preferred.
• Minimum six months experience in Human Services or direct participant services.
• Bi-lingual English/Spanish may be required.

Responsibilities

• Greets participants and conducts intake with documentation in the company system.
• Provides general office duties and customer service to participants and the public.
• Assists Case Managers with coordination and reporting.
• Maintains participant caseloads and documents progress in the database.
• May transport participants using company vehicle and perform related duties.

Skills

Customer service

Communication skills

Organization

Computer skills

Bilingual English/Spanish

MS Word

Excel

Data entry

Teamwork

Education

High school diploma

College coursework in Human Services or business

Tools

MS Word

Excel

Database skills

Job description

Benefits

• Paid Time Off
• Paid Holidays
• 401(k) Matching
• Health Insurance
• Vision Insurance
• Life Insurance
• Health Savings Account
• Tuition Reimbursement
• Employee Discount
• Reduced Tuition Rates
• Disability Insurance
• Employee Assistance Program
• 401(k)
• Pet Insurance
• Dental Insurance
• Paid Training
• Flexible Spending Account

Equal Opportunity Employer

Responsibilities

• Greets participants entering the facility. May complete drug screens according to assigned random schedule for each participant check-in.
• May perform breath analysis on each participant who enters the facility for any purpose and provides a written or computerized result.
• Completes initial intake process with participants to completion, including intake paperwork, input into Company database and assignment of groups and other services.
• Provides general office administration duties including answering phones. Provides general customer service to all who enter the facility, including participants, customers and the general public.
• Assists Case Managers with case coordination, communication with appropriate agencies and preparation and distribution of reports.
• Assists in managing a participant caseload using the Principles of Effective Intervention (What Works). Conducts risk/need assessments and creates individual treatment plans for each assigned participant. Meets regularly with participants and documents participants’ progress or regress in Company database.
• Facilitates evidence-based CBT programs and other life skills programs to participants in groups each week. Documents participants’ attendance, participation and progress in Company database.
• Develops and monitors the participant’s progress relative to their CMP through all phrases of the program.
• Files, prepares charts and performs data entry as assigned.
• May collect participant payments, post payments on Company database, and make daily cash deposits.
• May be responsible for office opening and closing procedures.
• May be responsible for installing and removing electronic monitoring equipment on participants and forwarding documentation to the appropriate agencies and the Company monitoring center.
• May transport participants to the center, community service events, job fairs, employment centers, clinics, using a Company vehicle.
• May clean electronic home monitoring (EHM) equipment.
• Performs other duties as assigned.

Qualifications

• High school diploma required.
• College coursework in Human Services or business discipline preferred.
• Minimum of six (6) months experience in Human Services field with direct participant services preferred.
• Minimum of six (6) months experience working with minority populations preferred.
• Must be twenty-one (21) years of age with at least five (5) years driving experience if required to transport participants.
• Valid State driver’s license and five (5) year record of safe and competent driving as demonstrated by state motor vehicle report if required to transport participants.
• Ability to safely operate a motor vehicle if required to transport participants.
• Good customer service skills.
• Effective communication skills with internal and external contacts at all levels.
• Good organizational skills and attention to detail.
• Solid computer skills and proficiency with MS Word and Excel.
• Basic database skills.
• Basic math skills.
• Bi-lingual (English/Spanish) skills may be required.
• Ability to work with computers and the necessary software typically used by the department.