Assistant Café Manager: Lead People, Service & Coffee

wonderstate; Madison (WI); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Telehealth, Dental & Vision

Supplemental Insurance

Retirement Plan

Wellness & Commuter Reimbursements

Free coffee

Shift meals & drinks

Wonderstate discount

Job summary

Wonderstate Coffee is looking for an Assistant Café Manager to enhance customer experiences and support day-to-day café operations. Working alongside the Café Manager, you will help lead a collaborative team, ensuring a positive environment that aligns with our mission and values.

This role requires strong leadership and operational skills, with a passion for coffee and exemplary customer service. Employees will enjoy a range of benefits including telehealth services and a free coffee program.

Qualifications

• Strong servant leadership with a passion for developing people.
• Excellent customer service and relationship-building skills.
• Previous café, restaurant, hospitality, or retail leadership experience preferred.
• Food safety certification (or ability to obtain) preferred.

Responsibilities

• Support the daily operation of the café, ensuring exceptional customer experiences.
• Assist with hiring, onboarding, training, and coaching team members.
• Maintain high standards for beverage quality and service.
• Provide day-to-day leadership, coaching, and direction for café team members.

Skills

Servant leadership

Customer service

Communication skills

Organizational skills

Coaching

Passion for coffee

Education

High school diploma or equivalent

Job description

Wonderstate Coffee is looking for an Assistant Café Manager to enhance customer experiences and support day-to-day café operations. Working alongside the Café Manager, you will help lead a collaborative team, ensuring a positive environment that aligns with our mission and values.

This role requires strong leadership and operational skills, with a passion for coffee and exemplary customer service. Employees will enjoy a range of benefits including telehealth services and a free coffee program.