Assistant Café Manager

Compass Group USA; Palo Alto (CA); On-site; USD 76,000 - 78,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off (varies by site/state

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Personal Leave

Job summary

Bon Appetit Management Company in Mountain View, CA is seeking an Assistant Café Manager to help run the café operations with a focus on quality food, outstanding service, and compliance with health regulations. You will support staff development, supervise daily activities and maintain strong client relations.

The role emphasizes payroll and scheduling accuracy, adherence to company standards, and proactive leadership to deliver a premier guest experience.

Qualifications

• Adheres to all Health Department, OSHA and ADA regulations.
• Follows Safety Manual guidelines and conducts regular trainings.
• Trains Front of House personnel and manages performance reviews.

Responsibilities

• Meets payroll, service, accounts receivable and HR timelines as directed by Client and management.
• Teaches and adheres to the company philosophy, culture and commitment to quality food and service.
• Manages Café operations, staffing, scheduling and daily supervision.
• Oversees food presentation, display and catering setup to client standards.

Skills

Payroll timelines

Team leadership

Customer service

Tools

Google Suite

Job description

Location: Mountain View, CA

Work Schedule: 10:30AM to 8:30PM Pacific Monday-Friday

Salary: $76,240 - $78,000 / year

Our Passion is Food! At Bon Appetit Management Company we are committed to two things, great food and outstanding service! At Bon Appetit you won't find our managers referring to a corporate recipe book or our chefs microwaving the lunch special. We do not have standardized recipes or central commissaries, instead, our chefs and managers are expected to stay abreast of current culinary trends and bring cutting edge food into their cafes. We are a restaurant company that operates in contract food service. That means you will have the freedom to be creative, take risks, and truly shine. We are committed to our staff growing, trying new things, and learning all that they can. Our rapid growth and breadth of accounts translates into exciting opportunities for our people!

Job Summary

The Assistant Café Manager for Bon Appétit Management Company is responsible for assisting the Café Manager on the overall success of the café. This means adhering to the Client’s culture and guidelines, the Health Department’s regulations, and Bon Appétit’s standards and expectations of food quality, freshness and presentation.

This position assists the Café Manager in managing the daily operations of the café, including selection, development, and performance management of employees. This position also motivates and directs all employees to accomplish the objectives of the operation to the satisfaction of the customers and maintains a working relation with the Client.

Position Objectives

In the performance of their respective tasks and duties all employees are expected to conform to the following:

• Perform quality work within deadlines with or without direct supervision.
• Interact professionally with other employees, customers and suppliers.
• Work effectively as a team contributor on all assignments.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Job Description

The great things you will be expected to do:

OverallManagement

• Meets all timelines for payroll, service, accounts receivables, human resources, corporate office and all other timelines given by Client and management
• Teaches and adheres to Bon Appétit’s philosophy, culture and commitment to quality food and exemplary service
• Takes ownership of the Café
• Has a passionfor food

Supervision and Development of Staff

• Hires, trains and supervises the daily conduct of the staff
• Provides direction to employees regarding operational and procedural issues
• Supervises the adherence to proper uniforms and standards following the employee handbook and established account guidelines
• Develops employees by providing ongoing feedback, establish performance expectations
• Helps conduct employees’ reviews, coaching sessions, and disciplinary actions
• Ensures that all Hiring and Training standards are met and documented
• Prepares schedules and ensure that Café is staffed properly at all times

Food Programs

• Oversees that high-quality food items are creatively well prepared and presented in a cost-effective manner
• Works with management team to ensure that all display, catering and café service and culinary set up meet specific account standards
• Makes sure all kitchen waste is disposed of properly in the most sustainable manner as supported by the client

Customer Service and Client Relations

• Represents the company in a courteous, efficient, and friendly manner in all customer, client, and employee interactions
• Responds to all comments and complaints within 24 hours and follows up with a written response to the General Manager
• Interacts with customers and resolves customer complaints in a friendly and service-oriented manner
• Communicates with the Client honestly, accurately and in a timely manner

Retail Management

• Ensures that overall café meets the standards as presented, as well as oversees the daily appearance and upkeep of the café
• Supervises the proper garnishing and presentation of food
• Ensures that overall café meets the standards as presented, as well as oversees the daily appearance of the entire café
• Edits the daily signage for proper spelling and descriptions
• Utilizes all web based informational systems, including web menu and catering menu

Special Events

• Assists Catering Management team with special events as needed with staff, culinary, and management presence

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Adheres to all Health Department, OSHA and ADA regulations
• Follows all Safety Manual guidelines
• Develops and revises Front of the House daily and weekly cleaning checklists and oversees their accomplishment
• Conducts daily meetings and ensures that regular trainings are occurring in the café
• Reports any injury, accident and/or food borne illness incident for customers and/or staff accurately and in a timely manner to the General Manager/HR department
• Trains Front of House personnel in safe operating procedures of all equipment, utensils and machinery. Provides safety training in lifting, carrying, hazardous material control, chemical control, first aid, and CPR
• Attends monthly safety meetings and participates in safety inspections

Minimum Qualifications:

• Has a minimum of 1 years’ applicable experience in a like volume and quality food service establishment
• Related education or equivalent work experience preferred
• General hospitality knowledge and interest in sustainability and sustainable food practices
• Has the ability to operate web-based ordering systems to process customer requests, changes to orders, menu updates and client profiles
• Proficient with Google Suite, Word processing, and spreadsheet applications
• Ability to meet Bon Appétit unit specific uniform standards for this position and utilize all Personal Protective Equipment’s per Bon Appétit guidelines

Bon Appetit is a member of Compass Group USA.

Associates at Bon Appetit are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_BAMCO.pdf

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Bon Appetit maintains a drug-free workplace.