Assistant Bursar

Franklin Pierce University; Rindge (NH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

403(b) retirement plan

Paid time off (160 hours)

Educational benefits for employees and dependents

Job summary

Franklin Pierce University in Rindge, NH, is seeking an Assistant Director of Student Accounts to support financial operations. This role involves managing student billing and collections while ensuring high levels of customer service.

The ideal candidate will be student-centered with strong problem-solving skills and the ability to adapt in a high-volume office environment. Benefits include medical coverage, retirement plans, and 160 hours of paid time off.

Qualifications

• Proven customer service skills in spoken and written mediums.
• Adaptability to learn new processes, software, and systems.
• Prior experience in a high-volume office environment is preferred.

Responsibilities

• Assist with day-to-day operations of the Student Accounts Office.
• Ensure compliance, operational excellence, and customer service.
• Handle student billing and collections.

Skills

Customer service skills

Adaptability

Problem-solving

Job description

Located in Rindge, NH, Franklin Pierce University (FPU) is close to Boston and New York City yet provides the natural beauty and safety of a rural campus, with access to outdoor activities, the arts, excellent educational options for families, and more. The University possesses strengths such as a welcoming and inclusive community, growing health professions-related undergraduate and graduate programs on campus, online, and at four Centers across the U.S., a personalized approach to learning as well as expanding career-readiness initiatives, and a strong reputation as an NCAA Division II athletics powerhouse.

Franklin Pierce University is seeking applicants for the position of Assistant Director of Student Accounts in our Office of Student Financial Services. This is an exciting opportunity for a student-centered and detail-oriented professional to play a key leadership role in supporting the financial operations of Franklin Pierce University. We seek a self-motivated, collaborative, detail-oriented colleague possessing the ability to problem-solve creatively. The ideal candidate will be able to multi-task while adhering to posted deadlines.

Responsibilities

The Assistant Director of Student Accounts assists with the day-to-day operations of the Student Accounts Office, ensuring compliance, operational excellence, and a high level of customer service for students and families. The Assistant Director is responsible for various aspects of student billing and collections while supporting the overall mission and success of the University. Other duties include office reception duties, providing customer service and general advising regarding student accounts and financial aid in person, by phone, via online chat and by e‑mail. This position is at Rindge, NH campus.

Qualifications

Candidates must have proven customer service skills in spoken and written mediums, and adaptability to learn new processes, software, and systems. Prior experience in a high-volume office environment and with billing/accounts receivable are preferred; experience in a collegiate setting is a plus.

Benefits

Relocation is available, and while this is an on-campus position, a flexible work schedule may be possible. FPU offers competitive wages and benefits packages, including medical, dental, and vision coverage, a 403(b)-retirement plan through TIAA, life insurance, short- and long-term disability, educational benefits (for employees and qualifying dependents), pet insurance, accident insurance, critical illness coverage, travel discounts, 160 hours of paid time off (PTO), additional paid sick time, and paid holidays.

Equal Opportunity Employment

FPU is committed to enhancing the diversity of its community in many realms and is an Equal Opportunity Employer (EEO).