Assistant Branch Manager, Wakefield

The-Savings-Bank; Wakefield (MA); On-site; USD 34,000 - 44,000; Full time

Job summary

The Savings Bank is hiring an Assistant Branch Manager at the Lakeside Wakefield MA branch. You will support branch operations, mentor staff, and ensure exceptional service for our customers.

Ideal candidates bring strong leadership, a passion for people development, and a track record of driving sales and service culture in a fast-paced retail banking environment. This is a full-time role based at Lakeside Office.

Qualifications

• High school diploma or equivalent required.
• 2–3 years retail bank experience.
• Excellent management skills for leading staff.
• Strong written and verbal communication abilities.
• Basic computer proficiency required.
• Must be available to work at least two Saturdays per month.

Responsibilities

• Assist the Branch Manager in daily branch operations.
• Develop new deposit business and maintain customer relationships.
• Coach and mentor staff to achieve sales/service goals.
• Open/close branch and handle routine teller transactions.
• Provide excellent customer service and respond to inquiries.
• Ensure compliance with bank policies and procedures.

Skills

High school diploma

Retail banking experience

Management skills

Written and verbal communication

Computer proficiency

Weekend availability

Education

High school diploma or equivalent

Job description

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, genetic information, national origin, citizenship, disability status, protected veteran status or any other characteristic protected by law. The Savings Bank will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship. If you are interested in applying for employment and feel you need a reasonable accommodation pursuant to the ADA, you are encouraged to contact us at 781-486-5238.

Description

Join our Team at The Savings Bank!

Are you a motivated leader with a passion for people, community, and excellence in customer service? We are looking for an Assistant Branch Manager to join our dynamic team at our Lakeside, Wakefield MA Branch.

As an Assistant Branch Manager you will play a key role in supporting branch operations, mentoring staff, and ensuring our customers receive the outstanding service The Savings Bank is known for. This is an exciting opportunity to grow your career in a supportive, community focused environment where your ideas and leadership make a real difference.

GENERAL SUMMARY

The Assistant Branch Manager supports the Branch Manager in the day-to-day management of branch activities. This role develops new deposit business, provides a high level of customer service, and promotes a strong sales and service culture through coaching, guidance, and staff motivation. The Assistant Branch Manager helps achieve branch sales goals through new business development, referrals, and retention of customer relationships.

The ideal candidate is a proven leader who thrives in a fast-paced environment, enjoys developing employees, excels at building customer relationships, and is committed to operational integrity. The Assistant Branch Manager assumes responsibility for branch operations whenever the Branch Manager is unavailable.

ESSENTIAL JOB FUNCTIONS

• Assist the Branch Manager in overall operational management of the branch, including daily workflow, cash handling, and security procedures.
• Engages in business development activities and solicitation of new business prospects; actively involved in instilling and maintaining a positive sales environment through education of the Bank’s products and services; investigates and follows up on significant changes in status of existing customers; motivates and monitors staff in cross selling and product presentation compared to goals; meets with customers to discuss needs or concerns and outlines appropriate Bank services.
• Advises customers based on knowledge of the Bank’s consumer products and services.
• Performs basic transactions, accepts deposits and payments, cashes checks, and issues various checks.
• Prepares individual daily balance of teller transactions.
• Serves as a mentor and role model for all staff including providing on-site training.
• Opens and services new and existing accounts.
• Orders cash for branch, balances vault cash, buys and sells cash from/to appropriate personal bankers.
• Performs transaction overrides when necessary.
• Performs maintenance on employee accounts.
• Meets with customers to discuss any personal financial needs.
• Provides through customer service (e.g., account openings, changes, and closings).
• Opens and closes branch according to security procedures.
• Voids or overrides transactions, as necessary.
• Greets customers and provides appropriate assistance in daily transactions; addresses inquiries and resolves customer issues.
• Required to participate in training, and comply with all Bank policies and procedures, as well as federal and state banking laws and regulations.

Position Requirements

PREPARATION, KNOWLEDGE, SKILLS & ABILITIES

• High school diploma or equivalent.
• 2 - 3 years of retail bank experience.
• Excellent management skills.
• Strong written and verbal communication skills.
• Basic computer proficiency.
• Required to work a minimum of two Saturdays per month.

HOURLY PAY RANGE

$25.00- $32.00
The hourly range represents an estimate based on market data for this position. Final compensation decisions are made based on experience, skills, and internal equity to ensure fairness and consistency across our organization.

Full-Time/Part-Time Full-Time

Location Lakeside Office

About the Organization

The Savings Bank, founded in 1869, is one of the oldest banks in the United States, and serves local communities and families. The Bank was initially chartered to provide the community with a safe place to deposit their money, get a loan to buy or build a house, or secure money for a small business. The Savings Bank has remained independent since opening in 1869, serving customers and not shareholders, and making decisions locally.
The Saving Bank's mission today is to provide the personalized delivery of innovative financial services by committed employees, coupled with an unwavering loyalty towards community relationships. The Bank employs approximately 120 people across a variety of areas to carry out this mission.
The Bank is headquartered in Wakefield, Massachusetts, and provides personal banking and business banking services through branch locations in Wakefield, Lynnfield, Methuen and North Reading and through online and mobile banking. In addition to traditional bank products and services, such as consumer and commercial deposits and loans, The Savings Bank's subsidiary, First Financial Trust, N.A., offers wealth management and estate planning.
The Savings Bank opened 1st Educational Savings Branch, based out of Wakefield High School, the first student run branch in the world. A strong advocate of financial education, the banks runs THE C.L.U.B. (Children Learning to Understand Banking) in grades 1-8 in several local schools, as well as Credit for Life Fairs at local high schools.
The Bank operates two charitable foundations: TSB Charitable Foundation (supporting the poor, the homeless, the elderly, and family services) and the Donald E. Garrant Foundation (supporting financial literacy in public and private schools [K-12] and non-profits).

This position is currently accepting applications.